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“Slice of Paradise”

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Secrets Silversands Riviera Cancun
Ranked #5 of 28 Hotels in Puerto Morelos
Certificate of Excellence
GreenLeadersGold level
Reviewed May 9, 2014 via mobile

Secrets Silversands is the greatest resort for a relaxing and "best of" vacation. We were greeted with a refreshing wet towel and glass of champagne off the airport shuttle. The property is pristine, modern and just the right size. The food is amazing at every meal and the buffets are the best I've experienced. The service is the BEST out of all the Secrets we have visited - Arturo the bellman is great and started our trip off with a tour and details about the resort. He made reservations for us and we felt like he was our own personal concierge. We couldn't ask for anything more. Everything was amazing and we can't wait to come back very soon!

  • Stayed: May 2014
    • Value
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    • Service
Thank Allison D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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5,915 - 5,921 of 11,028 reviews

Reviewed May 8, 2014

Just got back from our trip. Wonderfully relaxing trip. Friendly people and always attentive, and genuinely happy to serve. I made friends with Andrea in the World Café during breakfast and lunch. What a great young lady! I witnessed other friendships develop among the guests and staff. Was so nice to be taken care of for a week. Thanks to the staff!! Great clean rooms and very good food all week.

  • Stayed: May 2014, traveled as a couple
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2  Thank Mary K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Aldo D, Social Media Coordinator & E-Concierge at Secrets Silversands Riviera Cancun, responded to this reviewResponded August 14, 2014

Dear Guest,

Thank you kindly for your comments towards our beautiful Secrets Silversands and our staff. It is our pleasure to read you really like us. Please do not hesitate to contact us prior your arrival.

Best wishes,

Aldo Delgado Betancourt
Social Media Coordinator & E-Concierge
info.sesrc@secretsresorts.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 8, 2014

The rooms are nice and clean with plenty of room. I wouldn't pay extra for the Preferred Club unless it's a matter of room location. You really don't get any extra service for the money. Be advised that the Ocean Front rooms do not face directly towards the beach. They are slightly at an angle to the ocean and all of them have a pool directly below the building and can often be noisy. We had wet air in our room constantly because of the poor air conditioning. They never solved the problem. The first night we arrived the curtain wouldn't close to block out the light. Someone came and banged on the curtain rod to try to fix it. It didn't do much so we just worked with it the best we could. The day before we left the resort someone came to fix it? While we were gone they pulled half of the curtain down and it was hanging by one clip and the rest was on the floor. We didn't bother to call anyone since it was clear that it wasn't going to be fixed and we were leaving. Don't expect to watch TV. Ours didn't work most of the time and after 3 days of trying to fix it they finally brought a new one. One of the other guests that we met had the exact same experience.

Some of us staying here had a good laugh at the way they handle special occasions. They knew it was my birthday but on that day nothing happened. The two ladies down the hall had a birthday banner and cake in their room on that day and they had no birthday. One of the ladies apparently told the resort and I did get cake the next day. The day after that we had a Honeymoon banner on our door. Hmmm - married for years and it's our honeymoon. Anyway, not a big deal but just an example of how they serve their guests.

We found the beach here to be a bit disappointing. It doesn't have very many "cabanas" to hide from the sun. The water is a bit murky and there's quite a bit of seaweed. They do work hard to keep it cleaned every day. The pool area is nice with lots of activities going on all day. There is also plenty of entertainment in the evening with a cruise ship type show but also lots of music in the bar areas.

The food is pretty good for an All Inclusive. The restaurants are set up very well and nicely decorated. It is nice not to have to make reservations for dinner. You can walk into any of the restaurants and be seated. There are no casual options for dinner. You basically have to dress for dinner or use room service. I wouldn't recommend the Mexican restaurant. Although it has a very festive atmosphere the food is disappointing and it's extremely loud. If you want Mexican food the buffet on "Mexican Fiesta Night' is more what you might expect.

We didn't feel that this resort was very friendly. The people working here speak English better than most but they are not very warm. We were Preferred Club and when we locked ourselves out of our room I had to run all over the property trying to get help. Preferred Club is a joke. It took us forever to check in when we saw that people checking in at the main counter were moving right along. Also the Preferred Club staff is a bit cold.

One final note - From the time we arrived we felt that this resort was always trying to sell us something. When we checked in we weren't happy with our room and they said there weren't any others unless we wanted to pay another $600+. If you are wine drinkers, forget it. The house wines are probably about $3.00 in the US and every night at dinner we were presented with wine lists consisting of wines $100 and up. We were pressured a bit to purchase. We wanted wine in our room and were told that we would have to call room service and get a "glass". Preferred Club? Really?

If we return to the Mayan Riviera we would go back to the Iberostar Grand Paraiso. They are extremely warm and make you feel like family. The service is incredible and every building has a concierge. The beach is beautiful with lots of shade. They could use more entertainment at night and we don't like having to make dinner reservations but they do offer a beautiful themed buffet every night. We aren't big on buffets but they do an excellent job. It's nice not to have to dress up every night for dinner.

Room Tip: Don't waste money on Preferred Club or upgraded rooms. All buildings appear to have a pool belo...
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  • Stayed: April 2014, traveled as a couple
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3  Thank Mspoff
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 7, 2014

This is a review we have been looking forward to writing after experiencing the first 20 minutes at this incredible resort. And it only got better from there...

When we first arrived we were greeted with "Welcome Home" which although I am sure is said 4000 times a day, felt genuine and warm. Almost immediately we were taken inside, given champagne and a cool damp cloth, and handed over to Jose who had the best "Don't worry about anything here - we'll take care of you" attitude you could have asked for, including showing us quickly around as we made our way to the preferred area check-in area. The check-in itself was very smooth and took very little time and were offered some price-reduced upgrades by Diana because we had stayed at a Secrets resort before in Puerto Vallarta. We didn't feel pressured to upgrade and were happy Diana took the time to explain everything and provide pricing options. After that, we were shown to our room, where I accidentally had a 50 peso bill fall out of my pocket which Jose grabbed and returned before I even realized. Honesty goes a long way with us.

The room itself was gorgeous and as we walked through it, we noticed a bottle of champagne on ice and two glasses nicely displayed by its side, along with rose petals scattered around. We don't drink champagne much, but the spirit overtook us and we poured a glass of bubbles, stepped out onto the wide-open balcony, gave each other a kiss and looked over the beautifully landscaped resort, and knew we were in our own paradise. The bathroom is nice and open but can be partitioned through 2 large sliding doors which provides privacy when needed. There are a fair amount of sliding drawers and an abundance of closet space for clothes (we were there for two weeks and needed it). There was a table and two chairs in one of the far corners of the room, and a couch, lamp and coffee table in the other corner. All-in-all, this is one of the largest resort rooms we have stayed in, in Mexico. The balcony is also spacious and comes with a couple of cushioned chairs along with a padded lounger, which we fell alseep on for afternoon siesta's a couple of times. The room was quite nice and it would be hard to complain about any part of it, especially the king-sized bed, which was really comfortable.

After checking out our room, we headed down to the Veranda bar where we were enthusiastically greeted by the bartender, Jorge, who asked us our names, shook our hands and introduced us to the other bar staff in the area, and then whipped us up something cold to drink. I remember thinking "This guy is pretty neat, on the ball, and engaging in the best way possible. I hope we get to see him again during our time here. I like him." which is unusual for me as I can be fairly guarded, but my I also trust my gut instinct. Also, the fact that he called me by my somewhat spanish middle name was really endearing and made me feel more at home. He consistently provided us with great service for the duration of our trip, and we looked forward each day to visiting him at the Veranda bar each night we were there. We will come back to Jorge a bit later in the review. Another bartender that we met that day was Isaias, who also went out of his way to give us a smile, handshake, a "Hey, how are you?" and the occasional "Make it a double!" was also awesome and truly made us feel "at home". He seemed as genuinely happy to see us in the resort, as we were to see him there. He also poured us a drink of Amaretto and tequila which was amazing and was unexpectedly delicious. Once they knew what we were drinking, it seemed like we never had to ask again (unless it was "would you like something else this time?"). We never intended it, but we spent almost every night at the Veranda Bar because of the service and the staff which goes a long way in creating a great ambience, which it seemed other people were feeding off of as well. The Veranda Bar is probably the most central spot in the resort, and it was nice to get to know other couples and guests as people come and go. Most everyone we saw there seemed to be enjoying themselves, lit up by their own smiles and the relief of being on vacation in a nice place.

The beach, as stated in many other reviews, has seaweed, but this didn't bother us much as the (again) hard working staff members remove the debris all day long, and it's evident when you walk by the other resorts on the beach. Secrets Silversands beach is hands down the cleanest along that stretch of sand. We went into the water there a couple of times during our stay, and although it is a bit rocky (wear water shoes if you have them), the water was warm and it was nice to get out and feel the saltwater lapping up against you. We saw people snorkelling and using kayaks (hobie cats) out on the water a bunch of times. It isn't the best beach, but Secrets Silversands seems to be dealing with it much better than the other resorts in the area.

As for food, we liked the breakfast buffet, although we only had it once because we tend to sleep a bit later (night shifts back home). The lunch buffets were good as well and featured a different theme each day. Selene did a great job of getting to know us and seating us promptly whenever we used that restaurant/cafe. My favourite place for lunch at the resort was the Barefoot Grill. It isn't sophisticated by any means, but you can walk up and choose a chicken burger (to die for), hamburger, or hot dogs, along with fresh totopos and pico de gallo, hot fries, and other condiments/vegetables/pickles of your choosing. It's outdoors and very laid back. As for the evening restaurants, we dined at Himitsu (loved the Beef Bangkok), el Patio (shared the mixed Molcajetes which was awesome and incredibly tasty) and Portofino. We had been looking for a lobster dinner either on the resort or in Playa del Carmen or Cancun, and asked Jorge one night if he could offer any suggestions. He thought for a moment and said we should consider ordering a special lobster dinner at the resort. We had concerns the lobster tails may be small, and he immediately called over one of the managers, Gabriel, who then proceeded to explain what we would get, and then went and grabbed an actual lobster tail from the kitchen, brought it back to the Veranda bar so we could see for ourselves, which sealed the deal (it was big and beautifully presented). For a small charge, they allowed us to choose the restaurant in which we would like to have the lobster tails, the dishes we wanted to go with the lobster tails, and a time for the reservation. All of this was done while enjoying drinks at the Veranda bar. When we arrived at Bordeaux for our reservation, we were seated Juan Jose (who you can tell is very professional in the restaurant industry) in a more secluded table near to a piano, with a pre-prepared spread of Totopos (mexican tortilla chips), fresh pico de gallo, fresh thinly cut habaneros (which we were shown can be mixed with fresh lime juice, salt, pepper, and olive oil), and guacamole, just for us. Celso, the waiter at Bordeaux and Juan Jose also showed us the Yucatan variety of fleur de sel, which as simple as it may seem, really simply enhanced the flavors in front of us (we bought a can from the gift shop upstairs the next day and are happy we did). Next we were presented with a special shrimp/seafood cocktail which was cold and delicious (started to get full at this point). The piano player started playing quietly and not more than 10 seconds later we were served broiled lobster tails (perfectly done), filet mignon, steamed vegetables and mashed/creamed potatoes. The flavors were on par or even beyond what we would get at home (you wouldn't get it at that price, that's for sure), and the filet was tender and done to perfection. It was one of our favorite dinners together, and I would highly recommend it to anyone seeking something similar. We had the dinner on the last night of our vacation, and it was a major highlight of a vacation filled with highlights. Talk to Jorge or Gabriel (or any of the staff I would imagine) if you feel like setting this up. The additional charge is worth every penny.

One unexpected, but awesome part of our vacation was participating in the diving excursions they offer at the resort. We are reef hobbyists at home but have never been scuba diving before and didn't know all that much about it (seemed like it might be expensive, seemed like it might be dangerous, seemed like it might be hard). We talked to the Aquaworld dive representative there, Carlos (who is in the hut to the side of the pool where you get towels), who immediately understood our concerns and addressed them in a calm and logical way. It took us 10 days to arrive at a decision to go diving in Cozumel, and we now have a new hobby as a result. Carlos took us both in the pool and spent an hour with us, instructing us in an incredibly professional and assuring manner, which relieved any and all fears we had about scuba diving. It was one of the greatest days of our lives, and we will pursue this in the future (there are a whole bunch of Secrets Resorts we would like to travel to in conjunction with diving as they tend to compliment each other).

We didn't find the hotel to be a "party hotel", but the atmosphere is lively in some parts up until 11:00 PM or so. If that isn't your thing, we found the Barracuda bar to be intimate and quiet at night (you can hear the ocean waves there, and not the music from over in the Veranda area). Everyone we talked to seemed to enjoy the shows and they all seemed to be well-attended. After the shows let out, people tend to congregate at the Veranda bar outside and a live band starts soon afterwards. As far as the architecture and layout of the resort goes, it's all clean lines and well laid out. Some people may think of it as simple. However, your eyes tend to concentrate more on the landscape, fauna, ocean and sky than the hotel itself, which I personally find eloquent. The pools were a nice and again, we didn't find it over the top with partiers. For the most part everyone seemed really respectful and we didn't have issues with anyone at all. In fact, we met a lot of nice people there who we hope to continue being friends with beyond the vacation. There seemed to be a wide spread in the age groups, with the majority being 30, 40 and 50 year old professionals, there as couples. Housekeeping was on top of their game at this resort and we hardly saw them. The mini-bar was stocked often and room service was excellent (always hot and usually within about 30-35 minutes). We thought the room service was as good as the restaurants and used it often as we tended to be up later (great wings and pasta with scampi).

The absolute best part about this resort, hands down, are all the staff members who go out of their way to make your time there enjoyable. If you need something, or have a question, there is always someone near by to help, or at least to direct you to where you need to go. If you have a complaint, they are there to listen and to rectify your concern. We know tips are included in the resort cost, but really, if staff members are helping you, some pesos here and there aren't going to hurt anything. We never saw anyone get delayed or poor service because they didn't tip, and it never once seemed that they expected it, but it doesn't hurt. For us, the drinks and food are included in the price, but the personal conversations, the extra suggestions, the bartender who will run to the other side of the resort for fresh coffee from an espresso machine for your drink, are not included (and not expected), and a dollar for a drink or two in that context is worthwhile. With that, we would like to thank the following staff members who went out of their way, who gave us a warm smile, who made us feel safe and welcomed, and put up with us for two weeks. They are: *Jorge, *Isaias, Lino (who served me tasty Cheladas like no tomorrow - we need to meet again), Gabriel, Miguel (you are an amazing person with boundless energy), Jose the luggage porter, Lety, Abigail, Meceli, Audomaro, Diana at Preferred check-in, Juan Jose, Celso, Russell, Selene, Herty, Felipe the pool waiter, Carlos the dive instructor and all the other whose names we forgot (particularly the girl with the braces at the Veranda Bar - we're so sorry but we forgot her name, but she was always so nice). They all left us with a positive impression and management there should be proud for having them as employees. All of them added value to this resort and our vacation in a big way.

In closing, we enjoyed our time at Secrets Silversands to no end and will be back as a result. If you are considering this resort, by all means book it now. It's busy and fills up and unless you are incredibly hard to please, this resort will take care of you. The resort is relaxing, safe, clean, and well taken care of. The funny part is we were supposed to go to Puerto Vallarta which ended up being cancelled by the travel agency. It was the best cancelled trip we've ever been on.

* These two gentleman deserve the lions share of praise for the enjoyment of our vacation and we consider them friends for life. Seek them out when you visit and say hi from Tony and Allison (and ask for a bumblebee shot!).

Room Tip: We are fans of the Secrets Preferred Club and would recommend this upgrade (the price for the upgrad...
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  • Stayed: April 2014, traveled as a couple
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4  Thank D C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 7, 2014

Just returned from 4 nights at Secrets Silversands and found the food, drink and service to be fabulous! I've stayed at other all inclusive resorts in the past and was not excited to try another one. To my surprise the service was top notch, the drinks were top shelf (Grey Goose) and the food was different and good quality in each restaurant. Only three observations: 1. We took a "girls" trip and it was primarily a couples resort. 2. While I loved the live music around the resort it was almost too "Americanized" I would have loved to see and hear an authentic band during my stay. 3. The beach was average, not as nice as others in Mexico, but better than the snow!

Room Tip: Swim out rooms aren't worth the extra money.
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  • Stayed: April 2014, traveled with friends
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Thank Diannads
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 7, 2014

We spent 8 days at secret silversands - awesome experience from the start. Rooms are immaculate, pools fantastic with amazing views of the ocean no matter where you stay by the pools. You can choose to be in one of the many quiet pools or the main pool where the entertainment staff keep you entertained all day long! Try the wings at the barefoot bar & grill just behind the main pool - they are fabulous! Do the kitchen tour if it is available - it was such fun. The only downside were the meals at dinner time - we tried all of the restaurants and I am sorry to say that the meat cuts were mediocre at best. The seafood meals were good but the rest was very disappointing. The serving staff were all awesome and they couldn't do enough for you. The last downside was that the lighting in all of the restaurants was very poor - b sure you bring a flashlight if u want to read the menus. I hate to report negatives but since I felt so strongly I needed to share. U will enjoy your stay because the staff makes it perfect. We loved our room location bldg 2 close to everything and quiet at night!

Room Tip: Bldg 2 - very quiet and close to everything!
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  • Stayed: May 2014, traveled with friends
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Thank Terri J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 7, 2014

Just ending a great trip. Staff throughout the the hotel is superb. Great music and entertainment all day. Luis, Miguel, Tony, Estefania and Jackie go out of their way to engage the guests and have fun. Drinks are terrific with good liquor. All the bartenders were very good. Breakfast, lunch and pool side snacks are very good. Resort is extremely clean and well maintained. Rooms are large with great amenities. There were rock bands around the pool a few days during our week's stay. Some evening shows were good. One was not good with Karl Slater. Definitely would consider coming back. Just 20 minutes south of Cancun airport. Checking in and out was a breeze and got our rooms early. Couldn't ask for a better vacation! Relaxing and fun.

  • Stayed: May 2014, traveled with friends
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Thank Rhonda J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Secrets Silversands Riviera Cancun

Address: Bahia de Petempich SM 12, Mz 31, Puerto Morelos 77580, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Puerto Morelos
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Romantic Hotel in Puerto Morelos
#1 Family Hotel in Puerto Morelos
#5 On the Beach Hotel in Puerto Morelos
#5 Spa Hotel in Puerto Morelos
#5 Luxury Hotel in Puerto Morelos
#5 Top resorts Hotel in Puerto Morelos
#6 Green Hotel in Puerto Morelos
Price Range: $298 - $812 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Secrets Silversands Riviera Cancun 4.5*
Number of rooms: 441
Official Description (provided by the hotel):
Secrets Silversands Riviera Cancun is a chic, ultra modern all-suite adult-only unlimited-luxury resort featuring 433 suites, over 43,000 sq ft of pool areas and expansive manicured gardens, exceptional dining options, several bars ranging from elegant to swim-up. World class spa, a fitness center and two Jacuzzis ensure that guests are pampered and indulged. We are nestled on the coast of the Yucatan Peninsula, 15 miles south of Cancun and only twenty minutes from the Cancun International Airport. ... more   less 
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Also Known As:
Secrets Silversands Riviera Cancun Hotel Puerto Morelos
Secrets Silversands Riviera Cancun Riviera Maya, Mexico - Puerto Morelos

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