The rooms are nice and clean with plenty of room. I wouldn't pay extra for the Preferred Club unless it's a matter of room location. You really don't get any extra service for the money. Be advised that the Ocean Front rooms do not face directly towards the beach. They are slightly at an angle to the ocean and all of them have a pool directly below the building and can often be noisy. We had wet air in our room constantly because of the poor air conditioning. They never solved the problem. The first night we arrived the curtain wouldn't close to block out the light. Someone came and banged on the curtain rod to try to fix it. It didn't do much so we just worked with it the best we could. The day before we left the resort someone came to fix it? While we were gone they pulled half of the curtain down and it was hanging by one clip and the rest was on the floor. We didn't bother to call anyone since it was clear that it wasn't going to be fixed and we were leaving. Don't expect to watch TV. Ours didn't work most of the time and after 3 days of trying to fix it they finally brought a new one. One of the other guests that we met had the exact same experience.
Some of us staying here had a good laugh at the way they handle special occasions. They knew it was my birthday but on that day nothing happened. The two ladies down the hall had a birthday banner and cake in their room on that day and they had no birthday. One of the ladies apparently told the resort and I did get cake the next day. The day after that we had a Honeymoon banner on our door. Hmmm - married for years and it's our honeymoon. Anyway, not a big deal but just an example of how they serve their guests.
We found the beach here to be a bit disappointing. It doesn't have very many "cabanas" to hide from the sun. The water is a bit murky and there's quite a bit of seaweed. They do work hard to keep it cleaned every day. The pool area is nice with lots of activities going on all day. There is also plenty of entertainment in the evening with a cruise ship type show but also lots of music in the bar areas.
The food is pretty good for an All Inclusive. The restaurants are set up very well and nicely decorated. It is nice not to have to make reservations for dinner. You can walk into any of the restaurants and be seated. There are no casual options for dinner. You basically have to dress for dinner or use room service. I wouldn't recommend the Mexican restaurant. Although it has a very festive atmosphere the food is disappointing and it's extremely loud. If you want Mexican food the buffet on "Mexican Fiesta Night' is more what you might expect.
We didn't feel that this resort was very friendly. The people working here speak English better than most but they are not very warm. We were Preferred Club and when we locked ourselves out of our room I had to run all over the property trying to get help. Preferred Club is a joke. It took us forever to check in when we saw that people checking in at the main counter were moving right along. Also the Preferred Club staff is a bit cold.
One final note - From the time we arrived we felt that this resort was always trying to sell us something. When we checked in we weren't happy with our room and they said there weren't any others unless we wanted to pay another $600+. If you are wine drinkers, forget it. The house wines are probably about $3.00 in the US and every night at dinner we were presented with wine lists consisting of wines $100 and up. We were pressured a bit to purchase. We wanted wine in our room and were told that we would have to call room service and get a "glass". Preferred Club? Really?
If we return to the Mayan Riviera we would go back to the Iberostar Grand Paraiso. They are extremely warm and make you feel like family. The service is incredible and every building has a concierge. The beach is beautiful with lots of shade. They could use more entertainment at night and we don't like having to make dinner reservations but they do offer a beautiful themed buffet every night. We aren't big on buffets but they do an excellent job. It's nice not to have to dress up every night for dinner.
- Official Description (provided by the hotel):
- Secrets Silversands Riviera Cancun is a chic, ultra modern all-suite adult-only unlimited-luxury resort featuring 433 suites, over 43,000 sq ft of pool areas and expansive manicured gardens, exceptional dining options, several bars ranging from elegant to swim-up. World class spa, a fitness center and two Jacuzzis ensure that guests are pampered and indulged. We are nestled on the coast of the Yucatan Peninsula, 15 miles south of Cancun and only twenty minutes from the Cancun International Airport. ... more less
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- Also Known As:
- Secrets Silversands Riviera Cancun Hotel Puerto Morelos
- Secrets Silversands Riviera Cancun Riviera Maya, Mexico - Puerto Morelos