We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Secrets Silver Sands - It's the little things that matter”

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 11 more sites!
Secrets Silversands Riviera Cancun
Ranked #3 of 26 Hotels in Puerto Morelos
Certificate of Excellence
GreenLeadersGold level
Reviewed May 3, 2014

Just returned from our second visit to Secrets Silver Sands resort south of Cancun this year. We actually visited twice for two separate weddings - neighbor in January and nephew in April. We have thoroughly enjoyed our visits to this resort. The grounds are beautiful, the food is excellent and most of all the staff is extremely attentive. A few examples - We returned to our room one afternoon and noticed the maid had not left us any towels. I called the front desk. They said that towels would be delivered in one minute. Actually, it was about 45 seconds before the knock on our door with fresh clean towels.
If you ever need an extra chaise lounge or two by the pool for your group all you have to do is ask a wait person and they'll deliver extras promptly.
One evening we wanted to sit in a large group at the Veranda Bar to enjoy the live music. We needed a few more chairs for the size of our group. I asked Gabriel for some chairs. He hustled away and returned with 6 additional chairs in a just a few moments.
This resort does whatever it takes to make your visit enjoyable and memorable. We'll be certain to visit again!

Room Tip: The junior suites are unbelievably large and very comfortable. We have always booked an ocean view...
See more room tips
  • Stayed: April 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
2  Thank parskip1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review
Reviews (10,813)
Traveler rating
Traveler type
Time of year
Language
  • More languages

5,745 - 5,751 of 10,813 reviews

Reviewed May 2, 2014

We just returned from Secrets SilverSands in Mexico. What a beautiful resort - top notch staff, luxurious rooms, sparkling pools, plenty of bars/food/restaurants, and fantastic entertainment. Pool staff was great - Miquel, Johnny and Stephanie kept us entertained at the pool and beach. Johnny also emceed some of the shows at night. The entertainment in the evenings was fun - live music, dance shows, games, etc. I ate seafood every night, and enjoyed every meal. My husband and friend did a snorkeling tour from the resort for two hours for $50. What a great deal and they enjoyed it. I stuck to the pool chair - sun and plenty of shady spots, too. Great music at the pool, and most afternoons we were surprised with a special treat on the pool deck - a dancing dragon, food samples, a mariachi band. It was so fun!!!
The rooms were big and bright with large balconies for lounging. The walk in shower was amazing and there was a huge soaking tub - we didn't use that, but it was there if you wanted to use it.
We brought $100 in ones to leave tips for the staff. I was happy to tip well because the service was sooooo good. Very attentive and so eager to please you.
I have nothing negative to say about this resort, and plan to return. I would highly recommend it to couples of any age. We saw people there from early 20s to mid-40s (us) to over 60. Fun for everyone!!!

Room Tip: Honestly, I do not know if there are any "bad" rooms or poor locations. The entire resort...
See more room tips
  • Stayed: April 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank jacknlukesmom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Aldo D, Social Media Coordinator & E-Concierge at Secrets Silversands Riviera Cancun, responded to this reviewResponded May 6, 2014

Dear jacknlukesmom,

Thank you kindly for your excellent comment on TripAdvisor.

Indeed the entertainment staff is amazing. As you saw, they love what they do and this provides the resort a nice touch of happiness.

We hope to have the honor of welcoming you back, allowing us the opportunity of providing you a truly wonderful and memorable experience.

Warm greetings,

Best wishes,

Aldo Delgado Betancourt
Social Media Coordinator & E-Concierge
info.sesrc@secretsresorts.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 2, 2014

We had a great time at the Silversands for my husband's 40th birthday celebration. Stayed 1 week in a ocean-view preferred club room: it was perfect. Spacious, modern, comfortable bed, great view. Tried all the restaurants, they were all great, but a special mention goes to manager Daniel and the El Patio (Mexican restaurant) for the extra-special night. I was afraid that no reservations would mean long lineups, but we never had to wait for a table (and one of the nights we were there, the hotel was fully booked). All staff members were awesome (friendly, professional, hard working), but again special mention to Arturo for the warm welcome and to the entertainment staff (Miguel, Estefany, Jackie), you guys really made our stay memorable. I loved that there was a guest yoga instructor for part of our stay - it could be fun to also include other guest instructors like Zumba, group fitness, pilates, etc, to fill in the weeks when no yoga is available. If I had to choose 1 less positive aspect of this resort (and it's really not bad at all) it's that the ocean is not really optimal for swimming or snorkelling (very strong waves, lots of seaweed and rocks). The beach is great and perfectly groomed, and there was never a shortage of chairs (yes, the really good spots are always "reserved" early...). I can't compare with other rooms or packages, as this was our first time at the Silversands, but I'd say if you can afford the Preferred Club, go for it. We loved the private check in and check out, the availability of the concierge, the private lounge and bar (thank you Amata, concierge, and Inocente, best bartender ever). We've been to quite a few all-inclusives in Mexico and the Caribbean and this is the first time we're considering coming back to the same resort. I guess that says it all!

Room Tip: In the Preferred section, higher floors have a better view and a deck, ground level rooms have their...
See more room tips
  • Stayed: April 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank WinnieW
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Aldo D, Social Media Coordinator & E-Concierge at Secrets Silversands Riviera Cancun, responded to this reviewResponded May 6, 2014

Dear WinnieW

On behalf of the staff and Management of our resort we would like to thank you for taking the time to post a review of your experience with us. It was a pleasure being your hosts during your recent gateway to the Mexican Caribbean.

As you experienced, we always try hard to maintain our excellent service and food because we know you are traveling from a far place to enjoy a different experience. I am truly happy to read your Secrets Silversands feedback, for all of the things you wrote we have a name: Unlimited-luxury®.

Make sure to contact me prior your arrival, you know is my pleasure to assist you. I truly hope to see you on your next gateway.

Best wishes,

Aldo Delgado Betancourt
Social Media Coordinator & E-Concierge
info.sesrc@secretsresorts.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 2, 2014

We visited Secret Silversands resort in March of 2014 with another couple. The rooms are expansive and absolutely beautiful. Each room has a spa tub as well as a shower. The weather while we were there was gorgeous, mid-80's and sunny every day. There are amazing restaurants and several bars with attentive wait staff.

You can swim in the lovely pool with a swim up bar, or relax in a cabana on the beach and swim in the ocean. There are also swim out rooms which have smaller pools available just outside the rooms. Add an infinity pool, kayaks and two person sailboats to the mix and you have the perfect vacation spot.

For an extra fee you can have a catered meal on the beach, which we did not take advantage of. The resort spa is wonderful, we did have a massage and it was amazing. Not only was the masseuse talented but we were able to use the sauna, steam room and other amenities for the entire day of our massage.

I prefer red wine as my drink of choice and found the house Cabernet was good, not great. Mixed drinks using top shelf liquor are available free of charge. You can purchase better wines but they are not included in the all-inclusive price. We loved the World Cafe for breakfast, the Seafood Restaurant was our favorite, followed by the French restaurant,

We will definitely return to this gem.

Room Tip: We had an ocean view room, not a swim out room and were very pleased. The beds were amazingly comfo...
See more room tips
  • Stayed: March 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Colleen S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Aldo D, Social Media Coordinator & E-Concierge at Secrets Silversands Riviera Cancun, responded to this reviewResponded May 6, 2014

Dear Ang_pangburn_baker,

Thank you for your loyalty and for posting such a great comment on TripAdvisor. We are proud to provide excellent experiences.

We will be waiting in you home away from home.

Warm greetings,

Best wishes,

Aldo Delgado Betancourt
Social Media Coordinator & E-Concierge
info.sesrc@secretsresorts.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 2, 2014

My husband and I had a wonderful stay here! The grounds were gorgeous and completely clean. We had great experiences at all the restaurants and dining facilities! Our favorite spot was the world cafe filled with yummy food and excellent staff. Pedro, Selene, and Juan were just perfect! They remembered us right away and made us feel perfectly at home. If you're looking for a beautiful resort with everything taken care of for you this is your place!

  • Stayed: April 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank Ang_pangburn_baker
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 2, 2014

Stayed 3/1/14-3/10/14.Entertainment staff excellent,knew us by name.Bartenders/bar servers great/fun.Resort beautiful.Rooms comfortable/clean.Food good.No buffet for dinner.Recommend.Josue cares for U

Room Tip: Overlook the ocean/pool
See more room tips
  • Stayed: March 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Barb C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Aldo D, Social Media Coordinator & E-Concierge at Secrets Silversands Riviera Cancun, responded to this reviewResponded May 6, 2014

Dear Sparby-George,

Thank you kindly for your comments towards our beautiful Secrets Silversands. It is pur pleasure to read you really like us and you are going to come back. Please do not hesitate to contact us prior your arrival.

Best wishes,

Aldo Delgado Betancourt
Social Media Coordinator & E-Concierge
info.sesrc@secretsresorts.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 1, 2014

We just returned from an 8 day vacation (May 22-30) at Secrets Silversands and this was an amazing trip. We vacationed with our best friends (another couple, whom we frequently travel with) and we all equally enjoyed every aspect of our stay - our rooms, our meals, the entertainment - and the weather - 86 and sunny every day! We each booked our own Oceanfront Preferred Master Suite - a gorgeous 2 room suite with an indoor and outdoor jacuzzi, two bathrooms and two showers. Our maid, Marianne kept this double balcony room - right on the ocean - spotless throughout our entire stay, room service was great, stocked fridge and snacks fresh every day. Miguel, Jackie and the entertainment staff were awesome - friendly, talented and fun without being overbearing (and you frequent travelers know exactly what I mean). Our pool waitress, Delmy, was fantastic - friendly, courteous service - she got our special drinks right everytime. Every morning, we met Sergio our waiter at the World Cafe and enjoyed prima donna service for breakfast - which was excellent. I've never been treated so well by the entire Secrets team. Food at the restaurants was great - we especially enjoyed the El Patio Mexican, Portofino Italian and the Hibachi grill. The outside fresh seafood barbecue is a must! The bar service was awesome - inside the lobby and outside in the pool, by the beach and outside the lobby. Live bands were very talented as were the entertainers in the theater. The pools were awesome - something for everyone - quiet swimout pools, an infinity pool that overlooks the ocean - and of course the activity pool with the swimup bar. You can read other reviews, but this one is from someone who has traveled all around the world - you'll have a hard time beating this experience. Try it!

Room Tip: Even the junior suites were nice - but if you can afford it - try the Ocean Front Master Suite - ext...
See more room tips
  • Stayed: May 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Chuck M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotels you might also like...
Also consider these accommodations in or near Puerto Morelos
17.1 mi away
Secrets Capri Riviera Cancun
Secrets Capri Riviera Cancun
#43 of 211 in Playa del Carmen
9,768 reviews
5.1 mi away
Now Jade Riviera Cancun
Now Jade Riviera Cancun
#8 of 26 in Puerto Morelos
9,054 reviews
1.2 mi away
Now Sapphire Riviera Cancun
Now Sapphire Riviera Cancun
#6 of 26 in Puerto Morelos
7,383 reviews
Show Prices
Show Prices
Show Prices
13.0 mi away
Secrets Maroma Beach Riviera Cancun
1.7 mi away
Dreams Riviera Cancun Resort & Spa
10.5 mi away
Valentin Imperial Maya
Valentin Imperial Maya
#1 of 1 in Playa del Secreto
12,076 reviews
Show Prices
Show Prices
Show Prices

Been to Secrets Silversands Riviera Cancun? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Secrets Silversands Riviera Cancun

Address: Bahia de Petempich SM 12, Mz 31, Puerto Morelos 77580, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Puerto Morelos
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Family Hotel in Puerto Morelos
#1 Romantic Hotel in Puerto Morelos
#3 Top resorts Hotel in Puerto Morelos
#3 Luxury Hotel in Puerto Morelos
#3 On the Beach Hotel in Puerto Morelos
#3 Spa Hotel in Puerto Morelos
#5 Green Hotel in Puerto Morelos
Price Range: $244 - $611 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Secrets Silversands Riviera Cancun 4.5*
Number of rooms: 441
Official Description (provided by the hotel):
Secrets Silversands Riviera Cancun is a chic, ultra modern all-suite adult-only unlimited-luxury resort featuring 433 suites, over 43,000 sq ft of pool areas and expansive manicured gardens, exceptional dining options, several bars ranging from elegant to swim-up. World class spa, a fitness center and two Jacuzzis ensure that guests are pampered and indulged. We are nestled on the coast of the Yucatan Peninsula, 15 miles south of Cancun and only twenty minutes from the Cancun International Airport. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with BookIt.com, Expedia, Booking.com, Hotels.com, Orbitz, Travelocity, Cheap Tickets, Hotwire, Cancelon, TripOnline SA, getaroom.com, Evoline ltd and HotelQuickly so you can book your Secrets Silversands Riviera Cancun reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Secrets Silversands Riviera Cancun Hotel Puerto Morelos
Secrets Silversands Riviera Cancun Riviera Maya, Mexico - Puerto Morelos

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing