This was my wife's first trip to Mexico. I have been 10+ times over the last 10 years and its still a country I enjoy exploring and always find something new to try. So, on to the hotel.....
We chose Secrets Silversands at the advice of American Express Travel Services. When I originally called to book our trip I had another hotel in mind and they suggested this one as it was more geared towards couples. As with every hotel, or all inclusive resort, there are numerous things that go into making a resort "great." For me, they are location, staff/service, room, food, and amenities.
Location wise this hotel does fairly well. It is close enough to Cancun where you don't spend an entire day/night getting here from the hotel, but it is far enough away where you don't have all the "city" feel of Cancun. The only downside to the location is the beach. For those of you who don't know, the Yucatan is a giant limestone shelf. Just beneath the surface here is rock. The beach here is VERY rocky and not suitable for swimming. We don't care about swimming in the ocean, so it wasn't a deal breaker for us. You are about 1hr from Tulum and 40 mins from Cancun by Taxi.
The staff and service here are what makes this a 4 circle spot. They are EXTREMELY friendly. Every staff member seems to always have a smile on their face and always greet you when you pass. They will call you a few times after you arrive which can be annoying if you are trying to get settled, but it wasn't anything that really bothered me. Service wise, its Mexico. As an American who has traveled the world, 47 countries, I always remind myself that I am not in the US when I travel. We are far to accustomed to asking and receiving that instant. When you order a drink here it takes a bit. They are on Mexico time, and after all, its a vacation, not a rat race for me. It encourages me to "slow down" and relax. Service at the restaurants (5 of them) is good. The staff are very attentive to your needs and always ask if you need something. This carries over to the Spa as well.
The room was the only let down for me here. I would equate the room to a Holiday Inn dressed in modern cloths. You can tell that this is an older resort by the rooms. The A/C worked well for our entire stay, the fridge kept the drinks cold, and the bathroom was great. Actually, if the rest of the room looked as nice as the bathroom I wouldn't have been able to say anything bad. The lamps on the nightstands didn't match and were old. The lamp next to the sofa was old as well and had corrosion on it. The light over the table had fallen out of the ceiling and pointed to a corner which made it almost useless. They have installed some strange lighting in the divider in the room and over the bed. It felt very 70's "vibrating bed" to me with all the mood lighting. Overall, the fit and polish of the room was substandard. But, I have to qualify that I felt like the room was adequate for the price that we paid for 5 nights. If you normally stay at the Waldorf then you will be disappointed with this room. If you don't mind crashing at the Holiday Inn then you will be perfectly happy with the room.
I thought the food was great. Don't get me wrong, the food isn't anything that Ramsey or Robuchon are going to write home about, but we found the breadth of choices to be entertaining. They have a buffet for breakfast and lunch that is certain to fill you up. You can also order room service 24hrs a day. We ate at the restaurants every night for dinner and either had the buffet or room service for lunch. I had everything from Filet Mignon to Waffles and everything was cooked perfectly. I had flank steak for lunch one day and if it had been a thicker cut I would have sworn it was a filet. The "Mexican" food was great and allowed us to try some things I wouldn't have. We were here for Christmas. They had a special dinner on Christmas Eve that had at least 50 or 60 different choices. Everything on the Christmas dinner buffet was excellent.
Amenities wise there isn't much here. They do have hobie cats, canoes, and of course pools everywhere, but there isn't really much to do in the area outside of the hotel without having to take a taxi. I would have like to seen a "pool scuba" type thing and some more stuff like that. They do push "AquaWorld" services here and have guides on the property if you want to check it out. I do feel the need to include bars in this category. They have a bar everywhere you look. You are never more than 100ft from a cold beverage. All of them are great and make great drinks. The bar next to the beach is the slowest out of the all though. Expect to stand around and wait even if the bar is empty.
All in all I think this place was great. We had a good time here and the value price we paid was more than worth it. Round trip airfare from Raleigh and 5 nights set us back $3,000 US. We both feel like we got our money's worth and would pay the same to come back down in the future. The only reason I wouldn't give the hotel 5 circles is due to the room and the rocky beach. I would recommend this place to any of my friends who want to take a value oriented trip to Mexico.
- Official Description (provided by the hotel):
- Secrets Silversands Riviera Cancun is a chic, ultra modern all-suite adult-only unlimited-luxury resort featuring 433 suites, over 43,000 sq ft of pool areas and expansive manicured gardens, exceptional dining options, several bars ranging from elegant to swim-up. World class spa, a fitness center and two Jacuzzis ensure that guests are pampered and indulged. We are nestled on the coast of the Yucatan Peninsula, 15 miles south of Cancun and only twenty minutes from the Cancun International Airport. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with BookIt.com, Booking.com, Expedia, Orbitz, Hotels.com, TripOnline SA, Travelocity, Cheap Tickets, Hotwire, getaroom.com, Cancelon, Evoline ltd and HotelQuickly so you can book your Secrets Silversands Riviera Cancun reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Secrets Silversands Riviera Cancun Hotel Puerto Morelos
- Secrets Silversands Riviera Cancun Riviera Maya, Mexico - Puerto Morelos