My wife, mother, & I stayed at Secrets Silversands from April 17-26, 2013. Trip was booked through WestJet Vacations, very pleased with the flexibility offered in order to select our arriving and departing flights in order to maximize our holiday time. As we learned from our last trip to Cancun airport, as soon as you get your bags, leave the airport! All of the "Information" booths are actually sales kiosks to book you for time share presentation, you meet your travel reps outside of the airport. WestJet uses Best Day Travel as their local provider. Good service, but a little slow to get us going (waited 20-25 minutes for our transport to the resort). Easy 20 minute drive from the airport to Secrets Silversands. Greeted by the porter staff who took our bags, provided cool towel & a glass of champagne, and escorted us to check in, no waiting whatsoever. Check in a very easy process, we arrived around 12 noon before our room was ready, hotel offered us a private room to change in and use of the hotel facilities while our room was being prepared and stored all of our bags in the mean time.
Our room was ready at 3pm as we were advised. We we given adjoining rooms on the ground floor of building 3 backing onto the infinity pool. I believe these are preferred club rooms (though we did not book a preferred package and did not access the preferred club lounge) and they were stunning. Modern, well laid out, we stocked with toiletries and mini bar, comfortable large sofa, clean well appointed bathroom with separate shower, jacuzzi bath, and dual sinks. Rooms were very clean and we did not see a single bug in the room for the entire 10 days. Beds were the most comfortable we have ever had at a resort. Pool access rooms also have both an outdoor lounge sofa and coffee table, and 2 lounge chairs and side table pool side. This was the best money we spent as we never had issues getting chairs by the pool as we noticed with other guests. Although they ask people not to "reserve" chairs everyone does anyways. No bothering with towel cards, every morning fresh towels were placed on our private lounge chairs, if you need another just ask and it's brought to you. Drinks and food were also brought right to our private pool side lounge by the fantastic staff.
The infinity pool that we backed onto is not heated externally, only solar. I found the water find and spent hours on a pool float in the water. My wife found it a bit cool early and late in the day. The infinity pool was generally very quiet with no group activities going on in it during the day. The main "party" pool is heated and hosts all of the activities and the swim up bar. We really didn't use the main pool, preferring the quieter infinity pool.
Lots of activities both day and night from pool & beach games, yoga classes, tequila tasting, sushi rolling classes with resort chefs, nightly entertainment, casino games, movie nights (movies projected onto the side of the buildings (think a 3 story screen) with seating in the lounge chairs & hammocks. The only issue I had was the yoga classes were only ever offered at 9am, the same time as we had breakfast each day. Would be far better is the class times changed, morning one day afternoon the next, to allow guests to enjoy activities on our schedules.
Food was the best we have ever had at an all-inclusuve resort. Buffet meals were breakfast and option for lunch only, all dinners were al a carte with a selection of 7 different restaurants (with 5-6 typically open every night). No dinner reservation required (save for the table cooking at the Japanese restaurant). Only had to wait for a table once, ended up being a 10 minute wait & we were given a pager and had a drink at the adjacent bar. Breakfast buffet was very good with fresh eggs and or omelettes prepared upon request with minimal wait. Very good selection of food with ample fresh fruits and salads always available. If you have a problem with the food here, you are the problem not the food. 24 hour room service is also available with a good selection of food on offer. We used room service once and it was received within 20 minutes.
I also will mention the Best Day Travel rep we had the resort, Sandra. By far the best rep we have had at an all inclusive, better that the Best Day rep we had at the last resort we stayed in. Did private info session for Best Day guests and provided insightful and relevant information and recommendation. The excursion we booked through her were very enjoyable and cost the same as if we had booked them ourselves but came with cancellation insurance. Great service and value.
The only issue we had was twice in the first 3 days were were locked out of our room by the housekeeping / turn down service staff while sitting on our patio by the pool. I understand it's good for security that they lock the doors, but when we are sitting on the patio... The second time it took almost 30 minutes to get someone to let us in, and the staff member starting going on how it was our fault for being locked out!?!? I had all ready called the manager from another room just before the staff member arrived and he was good about correcting the staff member that it was not our fault and we did have any issues with being locked out again. I will also note that the WestJet staff in Mexico are very different from the WestJet staff in Canada. Way less customer service oriented. I wouldn't go so far as to say they are rude, but wouldn't describe them as helpful or efficient either.
Overall we loved the resort and will be returning in the future. We would also recommend this resort without hesitation. Regarding the comments about this being a "couples" resort, yes it is geared to couples but we had no issues with traveling as a group of 3 with my mom.
- Official Description (provided by the hotel):
- Secrets Silversands Riviera Cancun is a chic, ultra modern all-suite adult-only unlimited-luxury resort featuring 433 suites, over 43,000 sq ft of pool areas and expansive manicured gardens, exceptional dining options, several bars ranging from elegant to swim-up. World class spa, a fitness center and two Jacuzzis ensure that guests are pampered and indulged. We are nestled on the coast of the Yucatan Peninsula, 15 miles south of Cancun and only twenty minutes from the Cancun International Airport. ... more less
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- Also Known As:
- Secrets Silversands Riviera Cancun Hotel Puerto Morelos
- Secrets Silversands Riviera Cancun Riviera Maya, Mexico - Puerto Morelos