From the moment we stepped on the property, we were blown away! We instantly felt like we were coming home, as we were greeted by Arturo! We were presented with a cool towel and a glass of champagne and quickly swept away to our private Preferred Club check-in. We actually have nothing bad to say about this place. From the service to the food, the grounds to the entertainment, we were continually impressed day after day.
So getting into the details, my husband, Brian and I stayed at SS February 11-19 for our one year anniversary/vow renewal/Honeymoon! We had a total of 20 other people staying at the resort with us over the course of the week. There is no question the entire staff knew we were there to celebrate. It was shown in the amazing service we received everywhere and in the fact that we were greeted by name by people that we didn't even remember meeting! We stayed in Preferred Club room 3321 (clearly we were upgraded on check-in). It was an ocean front, gorgeous double room with a jacuzzi on the deck as well as in the bathroom. Amazing! With the PC room, we had an upgraded mini bar that included snacks, sodas, beers, and small bottles of liquor. The bathroom was huge with a full double sink, big shower, great lighting, and full sized amenities. Oh yea, and there's a whole other bathroom in the front of the room with another shower and a whole other set of bathroom amenities. We had a very nice seating area with a table where we enjoyed our 24 hour room service. The bedroom had a very comfy king-sized bed with tons of pillows and a spectacular view of the ocean. Beautiful! There was also a TV in the bedroom and the main living area (make sure you check out Channel 14 ;) lol). Also off the main living area was a cozy deck with the jacuzzi, also with great views of the ocean. We didn't take advantage of the Secrets Box, but it is a great option, you just have to remember to ask them to put it in the box when they bring it, or they'll knock on the door. On that note, the room service staff was very courteous and always very professional.
We were very impressed by the service we received in our room. Milandy took care of us the whole time and always put so much thought into the tiniest details to make our room special. Every day she organized all our toiletries and set things up so nice and orderly. Every night, she turned down our bed with a beautiful flower arrangement, complete with cute towel animals. The attention to detail always impressed us. Marcos stocked our mini bar every day and always made sure we had plenty of vodka, Coke Light, Pringles, and Milky Ways. :)
The grounds were amazing! Everything was clean, green, and very colorful. It just made us feel like we were in paradise. There were always grounds workers keeping everything looking beautiful, right down to the sand in the ash trays (not smokers, but can appreciate the details put into even the smallest thing). The beach was much better than expected (given other reviews on here). The sand was wonderfully white and the ocean a sparkling turquoise blue. A perfect wedding location. Parts of the beach were a bit rocky, but for us, that just added to the beautiful scenery and made it that much more amazing. The beach had plenty of chairs, cabanas, a bar, daily groomed volleyball court, and a breathtaking gazebo over the ocean. We had originally wanted to get married in the sand, but after seeing this location, there was no question that we had to get married on that gazebo. And they worked meticulously until the last minute to make sure that gazebo was perfect for our wedding. Could not have asked for a more perfect backdrop for our ceremony. We just have to say about the whole resort, all the pictures you see on their website absolutely do this place justice. It is exactly like in the pictures! Absolutely stunning!
The pools were amazing. It seemed like every time you'd turn a corner, there was another pool. If you want quiet, action, sun, or shade, there's a pool spot for you! Plenty of chairs, cabanas, and pool floaties around the pool area, especially the main pool. We never had a problem finding a spot to drop our stuff and always felt safe leaving our things at our chair.
The service at all the bars was stellar. They were always having fun and even remembered what kinds of drinks we liked. All-inclusive is the way to go! We loved that we could always get top-shelf liquor, from Grey Goose to Bombay Sapphire to some premium tequila. We had amazing service at the Manatees swim-up bar from Mario and Nicanor. The Rendezvous Bar was a great meeting place for our group before dinner and we enjoyed the service of Yesenia who was making Flaming Coffee when she wasn't working the bar. This spot and the Veranda Lounge always had a variety of live music in the evening. Our other favorite bartender at these spots was The Mexican Joe Pesci :) (can't remember his actual name). There were just so many options that we never had a problem getting a drink. Besides the excellent bar service, we also had excellent pool side service, especially from Felipe! They were always very attentive to getting drinks to us and we even saw them delivering drinks to people at the swim-out suites!
We were able to experience every restaurant and can say we were quite impressed with the quality and presentation of all the food. The World Cafe had a great buffet for breakfast and lunch. It was beyond our expectations. Alberto and Juan took special care of us at the breakfast buffet, making sure we got top shelf drinks and speedy service! El Patio had great Mexican food, but I think we actually enjoyed the Mexican Fiesta night even more! It was an amazing spread of Mexican Food in the Showtimes Theater and I can easily say we ate good that night. Hand-made tortillas made right in front of you? Yes, please! We only had the hibachi at Himitsu, but it was a very delicious and entertaining meal. The Seaside Grill had amazing surf and turf. We ate there a couple times because it was just so good! It was nice to have the option to get some good lobster. Totally worth the extra $20. Our service there was top-notch, and he even brought out some dessert shots for us! Oceana is connected to the Seaside Grill and we had lunch there. Delicious fajitas! The Barefoot Grill was a nice lunch option and so convenient to just grab a burger or chicken sandwich at the pool. They also had ice cream cones! Portofino, Bordeaux, and Ratatouille were no exception to the amazing service throughout the whole resort and the food was so good! Ratatouille was where we had our dinner after the wedding and they made us feel very special. Also had the lobster there and Brian was in heaven! I tried 4 different meals there and they were all amazing! One other spot we liked was the coffee shop. It was nice to grab a delicious coffee and snacks: pastries at breakfast time, sandwiches at lunch time, and desserts in the evening.
The entertainment staff was exceptional. There was always something going on, but we never felt pressured to join in. We did enjoy some beach volleyball, pool volleyball, Bingo, a ping pong tournament, and a margarita class! We could tell that the staff enjoy their jobs and love what they do. It really shows in their attitudes all day long and in how they interact with the guests of the resort. We loved all the staff but especially enjoyed Rango, Sophie, Jezar, Alex14, and Jay C ("Hey Sexy People!"). They made our stay even more fun and memorable.
Due to a fair amount of day time partying, we didn't get to experience a lot of the nighttime entertainment, but what we did see was fun and our group definitely enjoyed it. We really liked the live music in the lobby and the Veranda Lounge. On our wedding night we even got a very special first dance, as we were serenaded by the musicians in the lobby after dinner. It was perfect! After it died down on the Veranda, the Desires Nightclub opened up. We definitely closed the place down a couple nights. The service was great and we got to get a little crazy as we danced to current dance hits. A very fun spot for late night enjoyment.
Thanks to our amazing friends that came on this trip with us, we got to have a very relaxing couples massage at the Spa. Iris, Aurelio, and Siria took great care of us during our spa experiences. We were totally blown away by how beautiful it was. The pool, the relaxation room, the lobby area, all of it was beautiful! I didn't think I could get more relaxed than I already was, but then we went to the spa!
Now I have to talk about Lizette and Alejandra, the wedding coordinators. I had been in communication with Lizette for probably 6 months before our trip and wasn't too sure how things would work out with the wedding, but I can honestly say, our wedding was perfect! It was more than we could have asked for, a dream come true! The day went flawlessly, thanks to all the hard work Lizette and Alejandra put into making everything come together. We can't thank them enough! The music was perfect, the ceremony was beautiful, as well as the flowers, decor and cake. I can't remember the name of the minister, but she was great! The words she spoke of love and marriage will be with us forever! Words can't express the joy we felt to have had this perfect wedding. The icing on the cake was that two days later, we met with Melissa, the photographer and got to see our photos. Absolutely breathtaking! Melissa took so many stunning photos, we decided to upgrade our photo package and get all the images on CD (in HD) and a beautiful album. Totally worth the extra money!
I must also mention Joel, our Delta Vacations guy. We booked a catamaran trip with him and we always felt like we could come to him with any questions we had about excursions. He hooked us up with a private catamaran for our party of 14. It was an awesome experience in which we got to enjoy beers and drinks, amazing reef snorkeling, and lunch at the world famous Maroma beach!
A couple of very fun extra things we experienced were: Mardi Gras parade- they had a whole parade of dancers and drummers that came through the pool area during the day. They got the crowd involved and dancing and it was so much fun!
One of our last days, the chef and all the cooks came out to the main pool with Hors D'oeuvres and they even had a couple of them paddling a canoe through the pool to hand them out! It was super fun and very entertaining. Little things like that made it feel like a special experience.
One thing that we didn't use that much was the Preferred Club Lounge. It was nice to have that separate area we could just stop into and have some drinks or snacks, but we were mostly out partying it up with friends and meeting new people. This was a very nice area however, and the staff was very friendly. It was the place where we got to check in and out. We loved having this private experience for check-in and check-out because we did not have to wait at all.
We have to say, once again, how impressed we were by the service of our Main Man, Arturo. He greeted us at the door, saw us to the PC Lounge for check-in, and brought us to our room. He didn't let us lift a finger as we were welcomed home. He took special notice of our interests (i.e. my husband's interest in Jagermeister) and immediately offered to get us a bottle for our room. Who says you can't get Jag at an all-inclusive? Arturo was there taking care of us our whole trip. He always checked in with us to make sure our stay was perfect. Throughout the week we got to talk to him more and learn about his family, values, and work ethic. He is the true definition of great customer service and it is evident that he loves what he does. In the end, we left with a new friend (Facebook Official) and we hope to see Arturo again in the future when we return to SS.
We also want to recognize Gabriel, one of the managers of the resort. He was always present and checked in with us often to make sure we were being taken care of. He made us feel very important. :)
Just a note on tipping: DO IT!!! These people work their butts off all day every day to make your stay amazing and they deserve it. A couple US dollars goes a long way in getting even better customer service. Yes, it is all-inclusive, but that doesn't mean you can't tip for good service. Bring lots of one dollar bills and be generous! Trust me, it pays off!
Bottom line, this is an amazing all-inclusive resort with very high-end customer service! Every person at this resort cares about their guests and wants to make sure your stay is perfect. This resort came very highly recommended from our amazing travel agent, Missy Skoogs with Travel Leaders. So we had pretty high expectations, and we were blown away! This place far exceeded our expectations and there is no question we will be returning to SS (hopefully for our anniversary next February)! Definitely a great wedding destination and perfect spot for el relaxo. We could not be happier and almost feel like we did not even do this place justice in this review. You HAVE to experience it for yourself. Thanks again to everyone at Secrets Silversands for giving us the trip of a lifetime!
- Official Description (provided by the hotel):
- Secrets Silversands Riviera Cancun is a chic, ultra modern all-suite adult-only unlimited-luxury resort featuring 433 suites, over 43,000 sq ft of pool areas and expansive manicured gardens, exceptional dining options, several bars ranging from elegant to swim-up. World class spa, a fitness center and two Jacuzzis ensure that guests are pampered and indulged. We are nestled on the coast of the Yucatan Peninsula, 15 miles south of Cancun and only twenty minutes from the Cancun International Airport. ... more less
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- Also Known As:
- Secrets Silversands Riviera Cancun Hotel Puerto Morelos
- Secrets Silversands Riviera Cancun Riviera Maya, Mexico - Puerto Morelos