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“Can't wait to go back to Secrets Silversands!”

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Secrets Silversands Riviera Cancun
Ranked #5 of 28 Hotels in Puerto Morelos
Certificate of Excellence
GreenLeadersGold level
Reviewed February 23, 2013

We absolutely LOVED Secrets Silversands! The resort is beautiful. All the rooms feature a large walk in shower and jacuzzi tub. The main pool was wonderful. The best part of the resort was the restaurants. The waiters and waitresses made us feel as if they were there just to serve us. The food presentation was beautiful and it tasted wonderful also! We had a group of 10 and never had to wait long to be seated either together, or in 2 groups. We found the 2 shows we went to very entertaining. All staff throughout the resort worked extremely hard to make our stay wonderful. I highly recommend Secrets to anyone traveling to Riviera Maya and look forward to visiting again in the future.

Room Tip: We booked a room with a king room. Upon arrival, the king rooms were full and we had to take a room...
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  • Stayed: February 2013, traveled with family
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1  Thank nicole f
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
info_sesrc, Social Media Coordinator/E-Concierge at Secrets Silversands Riviera Cancun, responded to this reviewResponded March 4, 2013

Dear nicole f,

Thank you for your recent visit and for your time to post a review.

Thank you for your kind comments about the rooms and the night entertainment shows. We are overjoyed to know that you have enjoyed the staff service, specially the waiters service.

We hope to have the opportunity to welcome you back soon.
Kind Regards,

Karla Martinez
Social Media Coordinator & E-Concierge
Secrets Silversands Riviera Cancun
info.sesrc@secretsresorts.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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7,454 - 7,460 of 11,043 reviews

Reviewed February 23, 2013

Just returned from a 4 night trip to Secrets Silversands. As always, the service was amazing. Never wanted for a drink (and they really do use top shelf, no plastic bottles here) and the staff made sure I got a good pour every time. The rooms are more than spacious, and cleaner than most places we've stayed at. Everyone smiles, and almost all know English (but try Espanol if you can, they love it). The food is very good, and fresh. Although we did have one problem with dinner on the first night, it is not by any means the norm. We always leave planning to come back again very soon. We would recommend Secrets Silversands to anyone looking for a peaceful relaxing stay in Mexico, with no worries whatsoever.

Oh, and just to let everyone know, the beach area is much, much better than just 2 years ago.

Room Tip: They are all good rooms, but if you get a "swim out" room (first floor facing the pool) ke...
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  • Stayed: February 2013, traveled as a couple
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Thank rhpcord
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
info_sesrc, Social Media Coordinator/E-Concierge at Secrets Silversands Riviera Cancun, responded to this reviewResponded March 4, 2013

Dear rhpcord,

Thank you for your time to share your review and for your kind comments about the staff service, they are always looking to exceed your guests expectations. It´s a pleasure to know that you have enjoyed your room and the food selection.

We will be waiting for your return.
Kind Regards,

Karla Martinez
Social Media Coordinator & E-Concierge
Secrets Silversands Riviera Cancun
info.sesrc@secretsresorts.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 22, 2013

For our first trip to Mexico I must say Secrets Silversands was more than we expected! we were greeted with champagne and a cool cloth! The staff was friendly and eager to please. The Breakfast is to die for and the restaurants were all wonderful with a good variety to choose from. On our last night the chef at Ratatouille prepared a special meal for us! and Chef Luis at Sugar Reef grill by bldg 4 is the best! The entertainment was fun and the pools all clean and beautiful. We had a swim out room in building 4. the pool is quiet and private and not many guests know its there. It was nice to walk out to no more than 2 to 4 people using it. The beach was kept immaculate and although the water had some rocks and not as good for swimming the resort made sure to keep the sand and beach very clean! I have nothing bad to say about this Silversands and would return in a heartbeat! It was a wonderful place to celebrate our anniversary!

Room Tip: We stayed in building 4 but buildings 2 and 3 would also be good!
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  • Stayed: February 2013, traveled as a couple
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Thank thewitt36
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
info_sesrc, Social Media Coordinator/E-Concierge at Secrets Silversands Riviera Cancun, responded to this reviewResponded March 4, 2013

Dear thewitt36,

Thank you for your preference, it was an honor to have hosted you during your anniversary celebration.

It is an honor to know that you have received an excellent service from the staff during all your stay, specially from Chef Luis at Sugar Reef.
Thank you also for share the great time you have spent with the entertainment activities.

We can´t wait for your return.
Warm Regards,

Karla Martinez
Social Media Coordinator & E-Concierge
Secrets Silversands Riviera Cancun
info.sesrc@secretsresorts.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 22, 2013

We arrived on February 12 from Ottawa, ON, Canada, travelling with SunWing vacations. As advertised the hotel was a short drive from the airport so we were the first to disembark from the SunWing busload of Canadians from Ottawa and North Bay.
Our room was ready and check in was quick. We were offered a couple of upgrades and chose the less expensive upgrade to an oceanview room. Ignacio was very gracious and thorough at check in. He was also very helpful anytime I had a question throughout the week.
The rooms are large and modern and the bathroom with jacuzzi, walk-in large shower, separate toilet stall and double sinks is as large as some cruise cabins! The marble floors are slippery when wet but the resort provides rubber soled slippers and terry robes which were most welcome. All of the housekeeping staff and entertainment staff were terrific but we most appreciated Rango's pool aerobics and morning stretching/yoga sessions.
Our favorite restaurant was El Patio (Mexican) and we were treated like royalty by Roberto and Diego.
My hair immediately went crazy curly with the humidity so I treated myself to a haircut at the spa. Laura did a super job of taming my locks!
We were only a bit sad that it was so windy all week that we were only allowed to take out the catamaran once when the wind was below 15 knots. However the pool, the beach and the staff were fantastic. The location is great if you don't mind being relatively far from other attractions such as Xel'Ha. For that excursion we were the first to be picked up in the morning (7:15am) and the last to be dropped off (7:30pm) so it was a very long day - but worth it! We had a terrific dinner in our room instead of getting dressed for dinner after the excursion.

Room Tip: If you are in the mood to treat yourself, the hotel has 'swim out' rooms that have semi-priv...
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  • Stayed: February 2013, traveled as a couple
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Thank 4partharmonygal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
info_sesrc, Social Media Coordinator/E-Concierge at Secrets Silversands Riviera Cancun, responded to this reviewResponded March 4, 2013

Dear 4partharmonygal,

Thank you for your time to share your great stay experience with this review.

We are overjoyed to know that you have enjoyed the delicious food selection, specially at El Patio and the staff service.

Thank you for your kind comments about the rooms and the entertainment activities.
We hope to welcome you back soon.

Kind Regards,

Karla Martinez
Social Media Coordinator & E-Concierge
Secrets Silversands Riviera Cancun
info.sesrc@secretsresorts.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 22, 2013

My wife and I just returned from a short (way too short!) trip to Silversands Riviera Cancun and I can not find the words to describe how wonderful EVERYTHING was. The food was amazing, the rooms were large and accommodating, and the people?, well, the people there were the best. If I had to pick a number one favorite thing about our stay it would be tough....between the beauty of the overall setting of the resort, its beaches, and appealing design, and the people that work there and are there for your every need...but, If I had to decide, if I HAD to make a decision on the number one great thing about Silversands, it would have to be the people. The personnel there are focused on you having a stress-free, enjoyable stay and work hard to earn your return business. We needed for nothing and everyone with no exceptions were friendly, hard working, professional, and down right accommodating. My wife and I do not travel much, but with this kind of stressless environment, I can not wait to go back!! I will have a hard time ever going anywhere else, this place was too perfect. Thanks Silversands for the time of our lives.

  • Stayed: February 2013, traveled as a couple
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3  Thank Jeffery P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
info_sesrc, Social Media Coordinator/E-Concierge at Secrets Silversands Riviera Cancun, responded to this reviewResponded March 4, 2013

Dear Jeffery P,

We would like to thank you for your time to post a review. It is an honor to know that we have exceeded your expectations with the food selection, rooms and staff service. Thank you for your recognition to their great work.

We will be waiting for your return.
Kind Regards,

Karla Martinez
Social Media Coordinator & E-Concierge
Secrets Silversands Riviera Cancun
info.sesrc@secretsresorts.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 22, 2013

Hotel is isolated from shopping and transportation. Beach area is OK for sunbathing but water is inundated with sea weed and rocks. Hotel wait staff is excellence, accommodations are nice, grounds well maintained. Dining is merely average, dress codes loosely enforced. Question whether age restriction was enforced. Noise level around main pool extremely loud at times.

Room Tip: Go pool or ocean view/ stench from tropical side
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  • Stayed: February 2013, traveled as a couple
    • Value
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2  Thank Paul S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
info_sesrc, Social Media Coordinator/E-Concierge at Secrets Silversands Riviera Cancun, responded to this reviewResponded March 4, 2013

Dear Paul S,

Thank you for your time to post a review, this will help us to identify our opportunity areas and correct them in the best manner.

As you mentioned in your review, our beach is different from our beach areas in the Riviera Maya cause our proximity to the coral reef, however this is a beautiful area that too many guests have enjoyed a wonderful time with beach activities and having a relaxing time.

We hope to receive another opportunity to host you and change this first impression, this way you can experience a memorable stay with the best service and facilities which distinguish our resort.

Sunny Regards,

Karla Martinez
Social Media Coordinator & E-Concierge
Secrets Silversands Riviera Cancun
info.sesrc@secretsresorts.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 22, 2013 via mobile

We just returned home after a 4 night stay at Secrets Silversands Riviera. We had a wonderful time! The staff was very attentive, and I can say nothing negative about my stay. We did have an issue with a bus service that was used to take us out on and excursion, but other than that it was an absolutely wonderful vacation and I wish that we had stayed longer!

  • Stayed: February 2013
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1  Thank Hnita22
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
info_sesrc, Social Media Coordinator/E-Concierge at Secrets Silversands Riviera Cancun, responded to this reviewResponded March 4, 2013

Dear Hnita22,

Thank you for your recent visit and for your kind comments. It is a pleasure to know that you have enjoyed a memorable time with us, specially with the staff service.

We can´t wait to welcome you back.
Warm Regards,

Karla Martinez
Social Media Coordinator & E-Concierge
Secrets Silversands Riviera Cancun
info.sesrc@secretsresorts.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Secrets Silversands Riviera Cancun

Address: Bahia de Petempich SM 12, Mz 31, Puerto Morelos 77580, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Puerto Morelos
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in Puerto Morelos
#1 Romantic Hotel in Puerto Morelos
#5 Spa Hotel in Puerto Morelos
#5 Luxury Hotel in Puerto Morelos
#5 On the Beach Hotel in Puerto Morelos
#5 Top resorts Hotel in Puerto Morelos
#6 Green Hotel in Puerto Morelos
Price Range: $296 - $809 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Secrets Silversands Riviera Cancun 4.5*
Number of rooms: 441
Official Description (provided by the hotel):
Secrets Silversands Riviera Cancun is a chic, ultra modern all-suite adult-only unlimited-luxury resort featuring 433 suites, over 43,000 sq ft of pool areas and expansive manicured gardens, exceptional dining options, several bars ranging from elegant to swim-up. World class spa, a fitness center and two Jacuzzis ensure that guests are pampered and indulged. We are nestled on the coast of the Yucatan Peninsula, 15 miles south of Cancun and only twenty minutes from the Cancun International Airport. ... more   less 
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Also Known As:
Secrets Silversands Riviera Cancun Hotel Puerto Morelos
Secrets Silversands Riviera Cancun Riviera Maya, Mexico - Puerto Morelos

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