We went to Silversands back in May of this year and loved it so much, we came back in November. We had just as good a time as the first time.
We traveled with another couple and when we arrived, they told us that they had overbooked for that first night. They offered (free of charge) to send us to their new resort, (The Vine) for the evening. We were totally fine with it since we had only been at SSS for about 5 mintues. Plus we got the chance to check out another Secrets resort. As a side note, The Vine was beautiful but a TOTALLY different feel than SSS.
So on the second day, we arrived back at SSS and were greeted a second time with a towel and champagne....and a laugh from the bellhops. :) When we got in to check in again, the front desk guy, Fhadir (sp?) was so accomodating. He apologized and said he was so embarrassed about the mix up that he was working very hard to make us happy. We originally booked a Junior Suite pool view and they upgraded all 4 of us to a Preferred Club Ocean view room! And then on top of that, they gave all 4 of us a free 50 minute Swedish Massage. :) They went above and beyond to make it up to us. We were very pleased!
We also had another couple that came that second day to join us and they even gave them a partial ocean view room so they could be close to us, even though they didn't have anything to do with the over booking issue.
We had an absolute wonderful time. They all worked very hard to make us happy the whole week.
The staff there is amazing. Never have we been treated so well. I have to give a few shout outs: Tomas, the waiter at the buffets was our buddy! He had a table ready and waiting for us EVERY day....for all 6 of us! He remembered all our names, what we ordered to drink and had it there within minutes of us sitting down and even made gifts for us girls on our last day there.
Axel, the bartender at the Veranda bar and the lobby bar (apparently they rotate every week or two weeks) was so sweet and friendly. He was funny and we thoroughly enjoyed sitting there and talking with him for a while. He is a SUPER hard worker and just a true gentleman.
Arturo at the swim up bar was DARLING! He just has a smile that lights up a room! He was super friendly and funny as well. :)
Mercedes and Guadalupe, the pool waitresses were amazing! We never had to get up out of the hot tub or our chairs. They were sweet and they work very hard also. They both brought our friend a little cooler with ice for his beers because he had said that they were kind of warm. He thought that was awesome!!!! haha!
The entertainment staff rocks!!! Mufasa (our little firecracker) was just a ball of energy and fun, fun, fun!!!! Jorge is super sweet and always involved. They always have fun activites to do during the day.
The food is wonderful. Sometimes, because alot of it is gourmet, it was hard to understand what exactly you were ordering, and we got a few laughs out of some of the things that were NOT what we thought. But all in all it was excellent. We did have quite a long wait for our food at a few of the restaraunts and that was frustrating. It didn't seem quite as long when we were there in May. Not sure if they were just busier or what.
The rooms were beautiful as usual. Ocean view is the way to go! We slept with our sliders open the whole night and the sound of the waves was thee best sound to fall asleep to.
The Spa was AMAZING!!!!!!!! Our Swedish massages were so wonderful!!!!They were very professional and very good. The Hydrotherapy circuit was amazing too!!! I'm not sure if we would pay the full price for the massages (although we TOTALLY would if money weren't an issue). The chlorophyl water they offer is unlike any water i have had in my life. It is impossible to put into words how good it is! Wish i could find that here in the states.
The nightly shows were good. Although I have to admit, the dancing girls were a little too much for us. Maybe we are "old fashioned", but they had next to nothing on and were bending over with their bare butts and "other parts" right in our husbands faces (we sat in the front row during the Rock of Ages show, not knowing what to expect). The band was awesome though!! And the Cirque Soleil would have been amazing had it not been for the half naked girls. I mean, the girls standing to welcome you in to the show had nothing on top except for some pasties. The dancing was REALLY risque and (in my opinion) just not necessary. In their defense, they do forewarn you on your daily activities sheet that it is very sensual. We knew going in, but were hoping we could withstand it because we really wanted to see the tricks with the hoops and ropes and stuff. But it just got to be too much for us, so we ended up leaving the show. :( The fire show and the Urban show were awesome! The beat boxer was the best I have ever heard. I could've listened to that guy all day!
The pools and hot tubs were not as warm as we had hoped. The hot tub was more warm than hot. and the pools, except for our last day, were freezing! I'm not sure if its the time of year or what.
Other than that, we had THEE best time. We will definitely be back. The staff is like family to us now and Mexico is our second home.
- Official Description (provided by the hotel):
- Secrets Silversands Riviera Cancun is a chic, ultra modern all-suite adult-only unlimited-luxury resort featuring 433 suites, over 43,000 sq ft of pool areas and expansive manicured gardens, exceptional dining options, several bars ranging from elegant to swim-up. World class spa, a fitness center and two Jacuzzis ensure that guests are pampered and indulged. We are nestled on the coast of the Yucatan Peninsula, 15 miles south of Cancun and only twenty minutes from the Cancun International Airport. ... more less
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- Also Known As:
- Secrets Silversands Riviera Cancun Hotel Puerto Morelos
- Secrets Silversands Riviera Cancun Riviera Maya, Mexico - Puerto Morelos