Do not let my title mislead you in regards to the location. This game lodge is set in the most tranquil setting with 84 chalets that all seat on the bank of river Ewaso Ngiro, it is an ideal place to unwind from the busy humdrum of life.
Services though are dismal and greatly subtract from the great setting. This was my fourth visit to this resort and every time I accompany first time visitors, it appears services have been on the decline sharply
The food is disappointing with an almost never changing bland buffet right from breakfast through to dinner with minimal variety. The waiters (not all) are unfriendly and not of much help. Most staff seem to be going about their duties on a perfunctory manner. We booked massages which were also lacking.
On check-in and requesting a quiet room we were assigned a room in the first bloc on the right, which the receptionist assured us was quiet but 30 minutes after checking in, a crazy noise rent the air and continued for about an hour, this was the same noise that woke us up the next morning (apparently the hotel’s water boiler system location), we got a room change immediately.
The rooms have not had an upgrade in a long time; blinds need to be better fixed to prevent early morning light getting in. Towels are old, discolored and musty.
Game drives have to be doe in at the Buffalo Springs reserve (back to the main road) as Shaba barely has animals.
This hotel is in a perfect surrounding and with some improvement on the part of Sarova (both facilities and services ) it could regain fame as an ideal “get away” destination. For now “pull up your socks”.
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- Also Known As:
- Sarova Shaba Game Hotel Shaba National Reserve
- Sarova Shaba Game Lodge Kenya/Shaba National Reserve