We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

“Recommended”

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 10 more sites!
Sarova Shaba Game Lodge
Certificate of Excellence
Nairobi
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“Recommended”
4 of 5 bubbles Reviewed December 4, 2013

We were here for a long weekend - an amazing place, our trip was made extra special by the superb service offered by the manager Anthony and he's top of the class team led by Mwai. The staff were extremely helpful and friendly - especially Chady, he was the wise local expert - can't beat him on that.

The location of the hotel is good, easy drive from Nairobi with lots to see during the game drive.

The most pleasant surprise was George (bartender) - he handled us like we were royalty: first class service, rich conversation, attention to detail, funny - overall just a great guy who loves his job!

Hope to return soon!

  • Stayed December 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank NjokiNairobi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Anthony K, Manager at Sarova Shaba Game Lodge, responded to this review, December 6, 2013
Dear guest,

It was a pleasure hosting you, and your feedback indeed humbling.

Every effort in value addition is being taken with a host of activities being expanded to make the Sarova Shaba experience special. This gives you more reason to visit us again and hopefully soon.

The team here takes this early opportunity to wish you and your family a merry christmas and a prosperous coming new year with all blessings!

Asante.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

335 reviews from our community

Traveler rating
    214
    97
    19
    2
    3
See reviews for
88
111
13
26
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (81)
Date | Rating
  • Chinese (Traditional) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
England
Level Contributor
55 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 67 helpful votes
5 of 5 bubbles Reviewed November 29, 2013

What an amazing place! If there is a paradise, surely this must be it?
From the welcome we received from Antony, Mwai and all the staff, to the accommodation and facilities, this place is awesome!
Special mention goes to Mwai, probably the most welcoming and helpful member of staff that I have come across in a hotel!
The lodge is amazing, the setting is by the Ewaso Nyiro river, with fresh water meandering streams and bridges, and ponds filled with numerous fish all over the property. There is a fantastic swimming pool as well to cool off in! The rooms exceeded expectations, and the dining experience was brilliant! All the chefs were welcoming and smiling all the time, wishing you a good day at breakfast, and then at dinner time asking you how your day has been. The food was lovely, so much to choose from!
We stayed 2 nights, and did a few game drives while we were here, and were lucky enough to spot lions and also a leopard!
You won't be disappointed if you stay here!

  • Stayed November 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank EasyBob
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Anthony K, Manager at Sarova Shaba Game Lodge, responded to this review, November 30, 2013
Dear Guest,

Your review is highly appreciated.

We take great pride in being of service to all our valued clientelle. Your positive feedback and even special mention of our associates who exceeded your expectation goes a long way in building our desire to improve.

We have shared this with the team.

We look forward to your return.

Asante.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Norfolk
Level Contributor
36 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
5 of 5 bubbles Reviewed November 23, 2013

Can give nothing but praise for the way we were treated after 5 of us arrived here without warning having had our original plans unavoidably cancelled due to extenuating circumstances,. From the moment we walked into reception, unannounced on 6th November, at 3pm, their system proved it works with effortless ease. Rooms were found for us immediately, with no hanging around waiting whilst they were prepared. Staff were instantly helpful and attentive, never giving a problem to our rapid requests but always providing an immediate solution.
The manager came to greet us within minutes, followed by Moses, the executive house keeper - and the chefs turned out at 3.30pm to cook us a very late, but most welcome lunch.
We had been on a 10 day overland trip that had left us all feeling a little the worse for wear - but the massage ladies worked late and eased our aches and pains over and beyond their regular working hours, and very good they were too.
Standards were high, the food excellent. For supper, one of our group really wanted lamb chops, although it was not on the menu - no problem, one of the chefs cooked an individual plate for him !
The laundry are to be congratulated too. A huge case full of 10 days of seriously dirty laundry was dealt with expediently and even some minor running repairs done and back in my room by the next morning !
We stayed two nights and left with the feeling that we wanted to come back and spend more time here next season.
The overall impression when I left was that although we had incessant demands on all departments - they never brought us a problem, but always an answer. It would be difficult to know how to suggest any improvements could be done or what more could possibly be expected.
Thankyou to all the staff here who have made a lasting impression on us all.
Can't wait to come back.

  • Stayed November 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank canary111
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Anthony K, Manager at Sarova Shaba Game Lodge, responded to this review, November 24, 2013
Dear guest,

We thank you for your timely feedback!

The Sarova Shaba team looks forward to being of service to you. I will share these very encouraging feedback with the team here cognisant of the impact it has in our drive to achieve service excellence.

Cheers!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Boston, Massachusetts
Level Contributor
161 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 213 helpful votes
5 of 5 bubbles Reviewed November 22, 2013

We stayed here 2 nights as part of a Globus safari. Admittedly, there are some aspects of the hotel that need a little TLC, but I found the staff to be so friendly and helpful that I thought a 5 was still warranted.

The room was very spacious and well appointed. There are in room safes, bottled water, and mosquito prevention measures; however, there were several holes in the net, but I did not suffer any bites. Every single employee I crossed paths with greeted me with a smile. The restaurant staff were attentive and all of the chefs asked about our days. They seemed genuinely delighted by our responses.

On the first night I was quite startled by a lizard in the hall of my room. As there are no phones in the rooms, I went to reception to ask for help. The man at the desk did laugh at me and say it was harmless, but they did send someone to remove him. That person also laughed at me, but successfully removed the lizard; however, when I woke up later that night he was back. The second night, there were 2. I gave up at that point.

As there are no phones in the rooms, the wake up calls are knocks on the doors. Our tour guide arranged our wake up calls, but they showed up 30 minutes early the first morning. They were right on time the second.

We had an afternoon at leisure at the hotel and I was able to secure a massage appointment. Massages are held in a tent that overlooks the river. Elizabeth did a superb job and the massage was a welcome relaxation with a wonderful view and cool breeze.

The food in the restaurant was delicious and a nice variety at each meal. There was nightly entertainment and a friendly Masai to ward off the monkeys. They also offer crocodile feedings on some nights, but there were none to be found when we were there.

I enjoyed this Sarova the most of the 3 we visited. I would however request an upper level room for more privacy if I were to return.

  • Stayed November 2013, traveled solo
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank anonymous9257
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Anthony K, Manager at Sarova Shaba Game Lodge, responded to this review, November 24, 2013
Dear guest,

It was a pleasure hosting you and quite a charm from your feedback. Indeed we will take corrective measures on the areas that you mentioned. We are working on replacing all our mosquito nets that have an even cosier look. We are also sealing any spaces that the little geko lizzards could creep through and improve on our wake up calls.

The Sarova Shaba team appreciates your kind sentiments as it goes a long way in making us strive to do better.

We do apologize for the areas we fell short.

Hoping to have you back soon.

Thank you.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Nairobi
Level Contributor
7 reviews
6 hotel reviews
5 of 5 bubbles Reviewed November 15, 2013 via mobile

I visited the lodge and was absolutely thrilled by the ambience and services. Each and every minute was worth it. Am looking forward to another spectacle at Shaba in the near future. Keep up the good work.

Stayed November 2013, traveled with friends
Helpful?
Thank Vick14ke
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Anthony K, Manager at Sarova Shaba Game Lodge, responded to this review, November 16, 2013
Dear guest,

Thank you so very much for your feedback. The Sarova Shaba team is very encouraged by your review and will make every effort to live up to your words.

Thank you.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ipswich, United Kingdom
Level Contributor
2 reviews
4 of 5 bubbles Reviewed November 15, 2013 via mobile

A very relaxing place to visit. Staff are friendly and helpful and the food in the restaurant is brilliant.
Stayed with friends whilst working in Kenya and it was a welcome break from the hot days in the bush.
No time for a safari but will defiantly return with my family if the chance arises.

Stayed November 2013, traveled with friends
Helpful?
Thank EvilEye1199
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Anthony K, Manager at Sarova Shaba Game Lodge, responded to this review, November 16, 2013
Dear guest,

Your feedback is truely inspiring. We hope that next time you will have more time to relax and enjoy what Sarova Shaba truely is. We do hope that your stay here made your work easier and more enjoyable despite the tight working schedule.

We look forward to hosting you and family and assure you of a most restful and memorable stay with us.

Cheers!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Salt Lake City, Utah
Level Contributor
62 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 90 helpful votes
5 of 5 bubbles Reviewed November 14, 2013

Absolutely loved this property. The tents were absolutely beautiful with wonderful amenities. I would suggest paying the extra money and doing the club level as these tents have wood doors, still the tent feeling, double sink, large shower, safe, small writing desk, and upgraded amenities. The service is super and the staff is willing to accommodate any request. The food was great and had a lot of variety. The Masai Warriors come a couple nights a week and do a wonderful performance. Since this property is located in the Mara, you can be on a game drive in minutes.
There are tiny Dik Diks running all over the property, lots of birds, and a guard that walks the grounds all night to make sure no animals get in and that you are completely safe. Would I stay here again - in a heart beat!!!!!!!

Room Tip: Again, I would do the Club room as it is double the size of the standard tent. They are further awa...
See more room tips
  • Stayed November 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank uttravellady29
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Anthony K, Manager at Sarova Shaba Game Lodge, responded to this review, November 16, 2013
Dear guest,

We sincerely thank you for supporting the Sarova group. This is indeed a very encouraging feedback of our sister unit and we share this encouragement with the team.

Thank you.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
Also consider these accommodations in or near Shaba National Reserve
3.2 mi away
Ashnil Samburu Camp
Ashnil Samburu Camp
#4 of 16 in Samburu National Reserve
4.5 of 5 bubbles 324 reviews
16.1 mi away
Samburu Intrepids Luxury Tented Camp
Samburu Intrepids Luxury Tented ...
#2 of 16 in Samburu National Reserve
5.0 of 5 bubbles 436 reviews
8.9 mi away
Elephant Bedroom Camp
Elephant Bedroom Camp
#3 of 16 in Samburu National Reserve
5.0 of 5 bubbles 312 reviews
Show Prices
Show Prices
Show Prices
0.0 mi away
Sentrim Samburu
Sentrim Samburu
#13 of 16 in Samburu National Reserve
4.0 of 5 bubbles 21 reviews
12.7 mi away
Saruni Samburu
Saruni Samburu
#1 of 16 in Samburu National Reserve
5.0 of 5 bubbles 272 reviews
0.0 mi away
Samburu Riverside CAMP
Samburu Riverside CAMP
#2 of 2 in Archers Post
4.0 of 5 bubbles 1 reviews
Show Prices
Show Prices
Show Prices

Been to Sarova Shaba Game Lodge? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Sarova Shaba Game Lodge

Property: Sarova Shaba Game Lodge
Address: Valley Road, Shaba National Reserve 00200, Kenya
Location: Kenya > Eastern Province > Shaba National Reserve
Amenities:
Free Breakfast Free Parking Restaurant Suites Swimming Pool
Hotel Style:
Ranked #1 of 1 Hotels in Shaba National Reserve
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Sarova Shaba Game Lodge 5*
Number of rooms: 85
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hotels.com, Hotwire, Expedia, Travelocity, Jovago.com, Cheap Tickets, TripOnline SA, Priceline, Orbitz, HotelQuickly and Agoda so you can book your Sarova Shaba Game Lodge reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Sarova Shaba Game Hotel Shaba National Reserve
Sarova Shaba Game Lodge Kenya/Shaba National Reserve

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing