Made a reservation at this hotel via Booking.com for Saturday 17th August 2013 and received a confirmation email. Arrived at Hotel La Couchee at 8pm with my husband and young granddaughter after a long drive from Spain only to be told that our booking wasn't in there system, despite them having all the paper work with our reservation. We told them that as they had the paperwork surely they had our reservation but was told that as it wasn't in there system there was no booking and the hotel was full. The man on the desk was more interested in eating his McDonalds then trying to resolve the situation and just walked off leaving us standing there totally at a loss. Not even an apology was offered.
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