I hosted a communion party at UB's a few weeks ago. Although the party was scheduled to start @ 3PM, we (and another party) were delayed due to a previous party still being in the room. While waiting I had ordered my guests some beverages (alcohol and soda) while we were all crambed in the bar area. Not only did UB's not comp any of the beverages, they actually charged me for the 3 soda's ordered at the bar while waiting and soda was included in my package!
Oddly enough I was having a discussion with a stranger who happened to be at UB's that same day having a Chistening who had the same delay in addition to some other issues. Since that party complained, it seems that they were comp'd their entire bar bill! Bottom line, it pays to complain.
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