We were a total of four norwegian families, with kids and teenagers, travelling together (17 all in all), to do four days of skiing in Grandvalira, Andorra.
Two nights before our arrival we received an e-mail, explaining that the whole floor containg spa-area, leisure area, games room, media room etc., unfortunately had to be closed due to a technical problem (which turned out to be a fire in the spa-area). As a compensation we were offered free passes to the Icepalace down the street (with ice rink, swimmingpool, gym-area etc). This did of course make us very sceptical and we considered cancelling our booking and staying at another hotel. We never-the-less decided to try it out since our main object was the skiing - and as itturned out - we didn't regret that decision for one second!
All our many requests regarding which children should stay in which rooms together, who should have connecting rooms, triple rooms, rooms with twin beds - or not - and so forth, were professionally taken care of and fullfilled without one mistake or problems of any kind. (Respect!)The hotel also has its own garage underneath the hotel, which is very practical (even though you can find cheaper public outdoor parking close by).
The hotel exterior and interior is very appealing and tasteful, whichs gives a nice and welcoming atmosphare. The staff is extremely helpful and pleasant to deal with, both in the restaurant, the reception and the bar. The hotel lacks absolutely nothing when it comes to service, and that alone fully compensated for the lack of spa etc. We were all given very friendly, helpful and efficient treatment during our four nights at the hotel. The skipasses were ready when they were supposed to, all seating arrangements in the restaurant were organized, the wifi functioned well, the food was just as it should be - ample and of good quality and variation, the young bartender made the most elaborate GT's imaginable - all in all - everything went incredibly smoothly! If I should mention one negative thing, though; it is the much to bright lights in the restaurant... A dimmer would come in handy... On the other hand - that is the only negative thing we could come up with! Regarding Canillo; it is a small and rather quiet village (at least compared to Soldeu, which is more of a extremely busy and hectic street, than a village). Our teenagers found Canillo to be a bit slow (which we,the parents, were quite pleased with). But Soldeu isn't further away than a short taxi ride, when the teenagers finally managed to negotiate themselves into an evening out. The hotel is situated very close to the gondola which brings you up into the skiing area, and you can't really ask for any better location in Canillo. If you prefer an quicker access into the main skiing area, and a possibility to ski all the way down to your village (and hotel), then Soldeu or El Tarter might be better locations. Having both stayed in Canillo and skied Grandvalira a couple of years ago, we knew what we could expect from Canillo and the slopes etc., but we were anyhow pleased to se that both Canillo and Grandvalira, has developed very positively. After having skied many big skiresorts in the Alps and Dolomites (Saalbach-Hinterglem-Leogang, Bad Gastein, Cortina etc.), Grandvalira is still my favourite spot because of its share size, the excellent variation of slopes, the huge skiable off-pist area, the food (yes - there are some real gems of restaurants hidden in the slopes), and the level of service. The Andorrans working in the skiresort are pleased that we are visiting them - and they show it!
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- Also Known As:
- Hotel Font D'Argent Andorra/Canillo