From check in to check out our entire experience was horrific. The hotel was overbooked and had several customers complaining at reception upon arrival. We checked in and were given twin beds instead of the king that we paid for. This was not the issue really, it was the attitude from the staff who did not care at all and basically told us to suck it up.
We stayed for just three nights and after realising in the first night that the food was absolutely disgusting we ate out every other day and night.
We did try the Italian restaurant, the carbonara was so bad it made me wretch as it raw and eggy. Just thinking about it makes me ill. The restaurant swapped it for some tasteless pasta dish that certainly was not Italian.
Finally I felt very sorry for the staff who were in essence very sweet, however they were overworked, exhausted and had little training. This broke my heart as you could really sense their struggle and unhappiness.
On a positive the spot is beautiful, the scenery is stunning.