A few months ago we booked a hotel room online to stay at willerby manor for a function that we were attending there (Saturday 17th May) After seeing on Facebook that they had a reduced price for rooms that night I contacted willerby manor. They agreed the price but said they could not alter the booking but cancel the one we had made and make the new booking-fine.
On Saturday on arriving at willerby manor we were told that there was no booking for us! (Even though I had the email correspondence!) what we didn't know at the time was the manager was at the hotel desk and she did not even acknowledge us! The lady on the desk just said sorry and booked us in to a room, thank goodness they were not booked up! Goodness knows what would of happened then. I was very disappointed not to have been offered a room upgrade/bottle of wine or simply an apology from the manager but no nothing!
The lady on the desk also asked us if we wanted to set up a tab, we paid for the room cash and felt we didn't need to. She told us if we wanted to change our mind at any point we could! She was wrong! We couldn't! After the fantastic function (not arranged by willerby manor) we retired with friends to the hotel bar. Beware!!! We were not allowed to order drinks from the bar at that point because we had not swiped our credit card, I said we can do it now like the lady said but oh no you can't. Again we offered to pay cash but the man was very abrupt to us NO you can't! We offered to pay by card NO. I was extremely disappointed and angry.
On leaving willerby manor I spoke to the lady on the desk about my disappointment but was just a 'oh right I'll speak the man involved.'
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- Also Known As:
- Best Western Kingston Upon Hull
- Kingston-Upon-Hull Best Western