As many have reported, this is an attractive hotel in a good location. The Figs Brasserie serves some very good meals, I recommend the grilled dover sole and the lamb shank. I'd also recommend to the management that they offer some light options to suite a broader range of clients. The breakfasts are probably very good by UK standards but are very greasy and heavy and would not suit a European or N. American taste. The coffee is terrible - drink tea! The rooms are clean and the cleaning staff is efficient and friendly. The staff on the registration desk are excellent. Now the quirky bits...
Like many hotels you have to slip the room key into a slot to turn power on, but unlike most hotels this seems to affect EVERY power point in the room. The result is, if you want to use the digital clock you have to reset it after every trip out of the room. There was a battery-operated clock in the room, but it had no battery in it, perhaps just as well as it is a type that will tick. I'd likely end up removing the battery.
The Figs Brasserie serves good meals, but the method of ordering is bizarre. First a waiter takes us to the table and explains the menu. Next we enter our order on a slip of paper, but since the waiters can't trust their readings of our entries they have to come and pick up the orders, then come back later to read it through and check that what we ordered is what we actually want. This is odd and time-consuming.
The cleaners, doubtless on instruction, have an odd way of making the beds which we had to change on every occasion. It involves tucking in the duvet at the head of the bed instead of the foot. So the first step always is to undo all of this and move the duvet down the bed so that feet will be covered in bed.
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- Also Known As:
- Best Western Kingston Upon Hull
- Kingston-Upon-Hull Best Western