Came here on a deal planning to walk Brecon Beacons. We got assigned a room in a separate building and asked to be located in in hotel main building. Felt as a voucher paying customer, as I have experienced with vouchers before, we got less customer service and were told for the money we paid there were no other twin rooms of that standard. Took our room after reloading car with bags in pouring rain (though we were offered help) and drove round to the room. On opening door firstly realised the room had a double bed not twin and a moth greeted us. Then another and another. 4 might later we were on the phone to reception as we'd also noticed several spiders, cobwebs, green flying insects, alive and dead on the carpet, a window sill of dead flies etc. Staff said they couldn't spray it if we were staying in it so we returned to reception where a more senior member of staff placed us in a superior room. And it was lovely!!! So after that we had a great meal in the restaurant, lovely wineed in the bar and a lovely lovely swim and soak in the fabulous atmospherically lit spa. Very nice! Shame about some of the hotel details like the thick dust on the coffee table legs and piddly shower which was not much more than a dripping tap and pure filthy fire escape stairs with a fold up bed, haunted house style thick cobwebs and sheer muck on the fire escape stairs we used as a short cut to our car. I understand the hotel is under new management. Would definitely return in the future so long as they tidy it up a bit. If the customer service (eventually) is any promise to go by as well as the food and friendly staff, this place has much promise! I WOULD recommend due to potential!!!
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- Also Known As:
- Best Western Cwrt Bleddyn Hotel And Spa
- Best Western Cwrt Bleddyn Hotel Llangybi
- Cwrt Bleddyn Newport
- Cwrt Bleddyn Hotel
- Hotel Cwrt Bleddyn