We stayed at Cwrt Bleddyn on Friday 14th September and checked out the next day. Having looked at many hotels with the specific aim of having a spa relaxation weekend, we were very disappointed with our stay. The staff were friendly, courteous and on whole professional. The Hotel itself let the staff down, the rooms were shabby and poorly lit, even dingy, and somewhat depressing. The water from the taps was either full bore or zero flow with a lot of water hammer. The toilet only worked 50% of the time, and my maintenance skills were required to overcome the problems. The whole hotel was dimly lit and very dark with no atmosphere whatsoever. The saving grace was the excellent restaurant and knowledgeable staff who provide first class service and a lovely meal. Breakfast was poor, and did not taste as if it had been freshly cooked. Most disappointing was the spa, as we had booked this through a spa hotel website and had expected the best. The pool was cold, the steam room did not work and had a sign Private on the door, we complained and were told this had not worked for months. From reviews on the websites we have looked at since our return we have found that this has not worked since 2011! There were no clear directions on the Jacuzzi. To enter the spa and the beauty rooms we had to enter through the gym, which smelled awful, and did not appear to have a routine cleaning regime in place. The showers in the gents had no soap in three out of four showers, only one was warm, others had missing controls. The ladies was in a similar condition, my wife ended up having a cold shower. It appears that the area could not be checked often given the vandalism on the signage in the toilets. Please do not deposit chewing gum or toilet paper in the urinals. Someone had written IT MAKES IT HARDER TO RECYCLE. It was still there the next day when we went back for our treatment which reinforces the fact that they are not regularly checked. The treatment we received from the therapist was first class despite our initial reservations, the room was lovely and well kept. We found out that the hotel is in administration, and had we known this we may have reconsidered our visit. Our initial impression on arrival was had we not paid upfront we would have driven elsewhere and stayed in Usk itself at one the other hotels. This should not be advertised as a spa hotel in its current condition and it does not have the facilities to warrant what was paid during our stay. Our local authority has a better spa and treatment rooms, (The LC2 in Swansea) and only costs £6 for an hour in the spa, which is all the time we spent in the pool area. I feel sorry for the hard working staff who did their utmost to make our stay as enjoyable as they could. This hotel is a wedding venue only as it stands due to the beautiful surroundings. We feel that the hotel needs changes to the management team, acquire an investor who needs to spend in the required areas, and make repairs to bring what could be a potential goldmine up to the required standard. At present we do not feel we could recommend this hotel to our friends and family.
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- Also Known As:
- Best Western Cwrt Bleddyn Hotel And Spa
- Best Western Cwrt Bleddyn Hotel Llangybi
- Cwrt Bleddyn Newport
- Cwrt Bleddyn Hotel
- Hotel Cwrt Bleddyn