Hillside has breathtaking views and a fantastic staff, including Royal and Alpin, who ensure that guests enjoy their time at the resort and around the area. A staff member carried our bags up to the reception/dining area, where my friend and I just had our breath taken away by the spectacular view over the mountains.
After check-in, someone then showed us to our cottage, Marma-1, down the beautiful and well kept resort grounds. It's true that the accommodations are not luxurious - but they are clean and comfortable (I was pleasantly surprised at the cleanliness of the mosquito nets, sheets, and towels). Our cottage had a gorgeous view, which I particularly enjoyed at sunset.
All of the staff members seemed knowledgable about Guide Tours' recommended hikes and activities. Alpin took us on a walk to a Tripuri village nearby and Royal arranged for a really wonderful boat ride down the Sangu river. The boat ride was so beautiful that we ended up going for a longer boat ride on Sangu the following day. There are two ways to take a boat ride on the Sangu: you can either take a challenging 40-minute walk down to the river from the resort or hire a taxi to take you to the boat rental area near Caritas in Bandarban town.
The food at the resort is quite good, but the staff like to get orders as far as in advance as possible, so that they can plan accordingly. There's a tea station in the restaurant with an assortment of organic teas. I really enjoyed the lemonade (lemon juice) after our long walks.
Royal, who seemed to be the manager, was attentive but not intrusive. Check-in and check-out were simple and hassle free.
This resort is also notable for its apparent attempt to employ staff members from diverse villages in the vicinity. Staff members seemed to be proud of the ethnic diversity of their establishment.
I hope Hillside is able to maintain the high quality of its service. It could also consider diversifying its cottages by including a couple of luxurious options.