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Khaolak Laguna Resort
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Reviews (830)
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All reviewssiam chaletthe oriental restaurantbeach frontplenty of sunbedsgolden elephantevening buffetthai and western foodmonitor lizardsbalcony overlookingchalet roombeach baglovely hotellow seasonpatong beachspent two weekspool area isrestaurants and shops
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279 - 284 of 830 reviews
Reviewed January 16, 2012

Stayed for one week in January 2012 in a bungalow, and first impressions was positive - but you soon learn that there is many things that needs to be improved.
Cleaning (- daily) was just average, and when we arrived there was many grease stains in the bathroom, and the tub was full of dust.
The staff was very courteous - but they almost didn't speek/understood one word of english; they say "yes" to everything without understanding what are being asked' them - this unfortunately also goes with the staff in the reception when you're having some problems, such as lost luggage (- placed at the reception). At minimum the staff at the reception should be able to speak/make conversation in english! (- in a 4 star resort)

Furthermore everything is expensive at the resort. That would be ok, if the standards matched these prices - they do not!
The food at the restaurant was at least twice as expensive compared to the nearby restaurants - and just half as good.
Same goes with the massage; you can get it at half price outside the resort...and better...

There is at breakfast buffet, with an egg-station - nice and tasty. But all the other stuff was just "boring"; nothing that really got your mouth watering.....

There are some good things also; it is located perfectly, very quiet surrundings, nice pools ( which vere cleaned every night), wi-fi in the room (- working perfectly ), lots of sunbeds, and the hotel/resort really have all the potential to be a 4 star resort if they picked up at the above mentioned things....but as it is now, we would definately find another place to stay next time we'll visit khao Lak again.

  • Stayed: January 2012, traveled as a couple
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5  Thank JAndersen_DK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 13, 2012

this was a truly beautiful hotel,nice room,immaculate grounds, great location but the catering was very expensive and really dreadful.The staff,although really trying to be helpful,lack training and language skills with just a little effort this could be a wonderful holiday choice.

  • Stayed: December 2011, traveled with family
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2  Thank Nicola C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 12, 2012

The hotel is nicely located on a beautiful beach, with landscaped swimming pool, spacious and stylish individual villa and good restaurant facilities. The SPA is offering the whole range of high quality treatments; the plus: the SPA Manager is graduated to perform therapy massage following traditional Thai medicine . After 10 years of recurrent back problems, the result of the therapy massage was just fantastic for me. I can only recommend it !

  • Stayed: November 2011, traveled with friends
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2  Thank Andre B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 8, 2012

We stayed over Christmas and New Year and had paid for the compulsory and pricey tickets in the total price. We are vegetarians, and on Christmas Eve there was very little for us to eat, while the rest of the hotel feasted. A better effort was made on New Year's Eve, although there was little choice, while the rest of the hotel feasted. We were incredibly disappointed.
Waiting staff speak very little English, which is a problem, especially when you need to know what's in your food. We also felt that they could be rude and indifferent, especially when compared gator the two other Thai hotels we have visited in other occasions.
Lack of attentive service and catering to our not unusual needs means that we won't be visiting again, although the beach was gorgeous and our room always clean and restful.

  • Stayed: December 2011
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3  Thank EmmaandMum
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 24, 2011

We stayed in a villa-- beautifully appointed. Helpful friendly staff we loved our cooking lesson. It was a nice touch to serve us the meal we cooked at the beachfront resturant.
Khao Lak itself is a beautiful location. We hope to return!

  • Stayed: December 2011
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2  Thank tripkin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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