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“The perfect vacation home for our family!!!”

Review of Villa Lusitana

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Overview
Villa -
9 Bedrooms, 11 Bathrooms, Sleeps 28
Azoia, Sintra Municipality, Lisbon District, Central Portugal

Reviews from our community

Average - based on 3 reviews
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Reviews from our community

Date | Rating
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English first
German first
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English first
Pamela W
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“The perfect vacation home for our family!!!”
Reviewed July 19, 2016 for a stay in July 2016

The twenty of us (ages 2 to 75) loved Villa Lusitana on sight. It is an historic home with room enough for all. The furnishings are comfortable and the surroundings elegant - the pictures cannot do it justice. The pool kept the six grandchildren happy and the many spots, amidst the trees and plantings with the ocean waves in the background, allowed the rest of us to read, talk and relax. It is an off the beaten track jewel which would not be appropriate for those who want the usual antiseptic, gated community type hotel/motel. With a car you can drive easily to Sintra or Cascais or any of the nearby small villages. The bus can get you to many of the those places including Cabo da Roca. A nearby restaurant will make and deliver meals if you choose not to cook for a night or two. You can also walk to the nearest village for a meal. Pedro, the manager, and the owner, known as the Ambassador, were easy to deal with and very responsive.

How easy was it to book the property? How helpful were the directions to the property?
How easy was key pickup/access to the property? Overall condition of the property
Bedding & mattresses Bathroom cleanliness
Other facilities & amenities Service
Liked best: The sense of family that this home enhanced at every turn.
Liked least: The drivers and roads are a bit dicey.
Traveling group: Extended Family
Would you recommend this hotel to a friend?   Yes.
Recommended for:
Friends getaway Older travelers
Families with young children
  • Was the property as advertised?
  • Would you recommend the location of this property?
  • Was it a good value for the price paid?
  • Did the property offer wi-fi/internet access?
  • Was your security deposit returned on time?
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Erbenich
Wiesbaden, Germany
Level 1 Contributor
3 reviews
3 hotel reviews
Reviewed August 11, 2015 for a stay in August 2015
Google Translation

Traveling group: Freunden
Your age range 35-49
Would you recommend this hotel to a friend?   Nein.
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management Response
Sep 29, 2015
Dear Sirs,

First of all, thank you very much for your feedback. We find very useful and encourage our guests to give fair, constructive feedback because, from our perspective, it’s a very good way to improve both in quality and in servicing our guests.
I must say though that given your right to manifest your feedback, comes an urgent duty from my side to set the proper context in which your feedback was given.
We take our work very seriously. In fact, as seriously as we take our guest’s vacations and I found very strange that this review came after we denied a refund of your staying.
I can now see that your strategy was from the first day one of trying to have more discounts than you were given.
Facts:
- At check-in, you told me that the house was perfect.
- After 3 days (out of 8) you wrote me an e-mail commenting that the house was not clean – after 3 days!
- Nevertheless, I deployed the necessary structure for a cleaning team to go to the house the very next day and provide with all the cleaning possible to resolve the issue. This service was completely free of charge.
- You wrote me back thanking and saying everything was then in order.
- The cleaning team reported that everything was in normal condition.
- No more complaints until you left
- After being refunded of the deposit you asked for a refund of the staying on the basis that you write in your review.
- The refund was denied because we have a lot of very positive private feedback's from before your group and from after your group.
- After this denial, you published this review, in the hope of still getting a refund in exchange of deleting this review.
I’m very sorry that you feel your vacation was ruined, but I know this is not true. From these facts, we can clearly see that your intention was: having a free cleaning in the middle of the stay and ask for a discount at the end using a “negative feedback” as weapon.
We are not afraid of bad reviews, we trust our work and thankfully, we have thousands of guests that provide us with lots of positive and constructive feedback and 20 years of experience in this business that allows us to grow with our costumers both in number and in quality.
We wouldn’t dream to ask you to delete your review, Indeed, we ask you not to delete it because, from our perspective gives a clear sign to malicious people that there’s no point in coming here with bad intentions because we will not give in to blackmailers pressures.

Best regards,
Pedro Simas
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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