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“A quite week away with the in laws”

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BIG4 Bungalow Park on Burrill Lake
Certificate of Excellence
Reviewed May 18, 2014

Just spent a week at this fabulous park on the shores of Burrill Lake on the NSW South Coast. This is our second stay and both times we have chosen a waterfront site. They are not cheap at $45 pn in the off season but in terms of location are brilliant. Concrete pads for both the van and the annex and space for the car. The lake was just across the road (10m) and boat ramp also handy. Our sites were quite away away from the amenities and camp kitchen but that was out choice due to our lake front position. Both Amenities and CK were spotless and well maintained. To be honest they are not the best in the business (Harrington Point) but they are not far behind and the park enjoys a much better location.

Room Tip: Caravanners go for the waterfront sites
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  • Stayed: May 2014, traveled with family
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Thank bradley_griffin1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MOMAustralia, Guest Relations Manager at BIG4 Bungalow Park on Burrill Lake, responded to this reviewResponded May 20, 2014

Thanks for choosing to stay with us, Bradley and for taking the time to share your experience on Trip Advisor. Our waterfront location is much loved for all types of watercraft and our high standards of cleanliness are often complimented. In fact, we have just been awarded the Trip Advisor Certificate of Excellence 2014 and reviews such as yours have contributed to this honour. We hope that you will return to BIG4 Bungalow Park on Burrill Lake soon.

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109 - 115 of 164 reviews

Reviewed April 21, 2014

Burill Lake BIG 4 overall is a lovely location. We were there over the Easter period. Unfortunately, we were located between two permanent vans - which in itself might have been okay - however also just near Camp Kitchen - again normally not an issue. However the football was on Friday and Saturday nights we were there - VERY LOUD and difficult to get our small children to sleep. Noise is meant to be restricted after 10pm - however it went a lot longer on the Saturday night. We were told the Sunday nght would be the same with sporting presentations and more football!

We ended up leaving on the Sunday instead of the Monday because we were all so tired. I did let Reception staff know and they said they would pass this information on. However we were not offered our money back for the Sunday night. It would have been nice to be warned about the noise levels or told not I good site for our us.

The bird feeding was fabulous and the kids loved fishing and the park near theLake. They were upset that they could not swim in the pool as so cold. We have been to other Big 4's before and usually can swim at this time of year.
Anyway - is probably a great park for many people, especially if have a boat or into canoeing but not for our young family...

I hope this information is helpful.

Stayed: April 2014, traveled with family
1  Thank CJ G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MOMAustralia, Guest Relations Manager at BIG4 Bungalow Park on Burrill Lake, responded to this reviewResponded April 28, 2014

Hi CJ G. Thank you for taking the time to share your experience with the Trip Advisor community. We are sorry that on this occasion there were a few factors which negatively impacted on your stay with us.

You are correct that noise is restricted after 10pm and this will be enforced by security if required. We regret in this instance that your family were impacted by the weekend sports veiwing in the camp kitchen.

We are pleased to hear that you and your little people did enjoy some happy moments feeding the birds and trying your hand at some fishing.

We do hope to see you back again. Next time you book, please make sure you have a chat with our staff about your requirements so that we look at options for your family.

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Reviewed March 26, 2014

We have stayed here 4 times (maybe more) from memory. This has got to be one of the best holiday parks we have ever stayed in. Although every cabin we have stayed in has been amazing my favourite would have to be the TreeTop cabins. So lovely and clean, very spacious and a huge balcony. Staff are very friendly and the kids love it here. They really look forward to the free bird feeding in the afternoon. Once you are in this park you need to go nowhere else. There is so much to do here.

  • Stayed: March 2014, traveled with family
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Thank NadiaAndrewReid
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MOMAustralia, Guest Relations Manager at BIG4 Bungalow Park on Burrill Lake, responded to this reviewResponded April 7, 2014

Thank you, ReidShellharbourNSW, for your glowing review....full marks from a return visitor is indeed a very high compliment! The Tree Top cabins really are something special, aren't they? We are happy that you have enjoyed your holidays with us, and to hear that your kids have also enjoyed themselves - after all, that is what a family holiday is all about. We look forward to welcoming you back again soon, and will pass your kind words on to our staff. Happy travels!

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Reviewed March 11, 2014

We stayed at Big 4 Bungalow Park for 3 nights with our young family and a great time was had by us all. The 2 br cabins have been refurbished since my last visit (many years ago), and are spotlessly clean, comfortably furnished and well thought out. The park amenities were all well maintained and very clean and kept our 3 small kids entertained throughout our stay. Multiple playgrounds, pool, mini golf, jumping pillow, kayak/canoe hire and daily bird feeding meant the TV wasn't even switched on all weekend - my idea of an ideal family getaway! Sitting on the balcony of our cabin overlooking the lake through a leafy green canopy was sheer bliss. We had plenty of privacy, with our only visitors being the friendly rainbow lorikeet parrots & the occasional cheeky possum.
The entire park has a nice, family-friendly feel to it and we will definitely be back for another visit.

  • Stayed: March 2014, traveled with family
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Thank ktb01
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MOMAustralia, Guest Relations Manager at BIG4 Bungalow Park on Burrill Lake, responded to this reviewResponded March 18, 2014

Thank you for your review. We are very pleased to hear that you and your family had some precious time together enjoying the beautiful surroundings and facilities here – we certainly are very lucky to have some beautiful wildlife, even those cheeky possums. We are really happy that the kids enjoyed all of the activities we have to offer, and look forward to welcoming your family back soon.

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Reviewed March 7, 2014

We joined Big 4 for the 10% discount package while we did our first 4 week grey nomad tour. Burrill Lakes website gave no indication of how bad the lower priced cabin accommodation was. It should have been condemned years ago instead of being constantly refurbished. Apart from the very old and tired product - it was dirty and hadn't had any care or TLC for many years. Dirt was everywhere including in the fan, a/c unit, window ledges and everywhere we looked. Thank goodness we were only staying two nights. These cabins were also RIGHT NEXT to the main road and our sleep was constantly interrupted with lorries engine braking throughout the night. We expected a lorry to join us in bed at any moment! The bed was something else with a tired mattress which dipped badly into the middle. Not good for elderly folks!
We learnt from the experience and stayed at several more Big 4 sites on our travels AFTER having carefully quizzed the franchise staff about a) location, b) age of cabins c) nearby noise levels and then checking them out on Trip Advisor.
Peter

  • Stayed: February 2014, traveled as a couple
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4  Thank Peter W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MOMAustralia, Guest Relations Manager at BIG4 Bungalow Park on Burrill Lake, responded to this reviewResponded March 18, 2014

Thank you for taking the time to post a review, Peter . We are very sorry to hear that you didn’t find your recent stay with us enjoyable. We pride ourselves and are constantly complimented on the cleanliness of our park and facilities, and are very disappointed to hear that your accommodation on this occasion wasn’t up to your, or our, usual standard. We will pass this feedback on to our cleaning staff for follow up. We offer a range of accommodation options for our guests to suit a variety of styles and budgets. If you book with us again please discuss your requirements with our friendly staff and we will be happy to assist you with the best options.

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Reviewed February 24, 2014

Great caravan park with excellent amenities. Very friendly park with great activities for the kids. Awesome place if you own a boat but even without it's lots of fun. The surrounding beaches are beautiful.

  • Stayed: January 2014, traveled with family
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Review collected in partnership with this hotel
Thank Family54321
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MOMAustralia, Guest Relations Manager at BIG4 Bungalow Park on Burrill Lake, responded to this reviewResponded March 10, 2014

Thank you for your review, Chris. We are pleased to hear that you and your family enjoyed your stay with us and the kids enjoyed the activities we have on offer. We certainly are very lucky to be surrounded by such gorgeous beaches! Happy travels, and we hope to see you again soon.

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Reviewed February 24, 2014

Staff are always really friendly it's a beautiful spot.
2 drawbacks are the pool it is cold. It says it's solar heated. But it's always cold.
In peak times the bathrooms run out of paper towel & toilet paper.

  • Stayed: December 2013
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1  Thank Fionagoldsmith
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MOMAustralia, Guest Relations Manager at BIG4 Bungalow Park on Burrill Lake, responded to this reviewResponded March 10, 2014

Hi Fiona! Thank you for taking the time to review BIG4 Bungalow Park on Burrill Lake. We are very proud of our staff, and will pass on your kind comments. The pool at the park is solar heated, however we understand that each of our guests may not individually find it as warm as they would like and we have removed reference to heating from the website. Thank you for your feedback regarding the paper towel and toilet paper supplies. This will be forwarded to housekeeping staff for follow up.

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Additional Information about BIG4 Bungalow Park on Burrill Lake

Address: 123 Princes Hwy, Burrill Lake, Shoalhaven, New South Wales 2539, Australia
Location: Australia > New South Wales > Shoalhaven > Burrill Lake
Amenities:
Free Parking Children Activities (Kid / Family Friendly) Kitchenette Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 4 Specialty Lodging in Burrill Lake
Price Range: $82 - $191 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — BIG4 Bungalow Park on Burrill Lake 4*
Number of rooms: 35
Official Description (provided by the hotel):
BIG4 Bungalow Holiday Park is approximately 230km south of Sydney and approximately 200km east of Canberra through the historic townships of Bungendore and Braidwood. BIG4 Bungalow Park has absolute lake frontage to beautiful Burrill Lake and is only 1km from the surf beach at Dolphins Point. Stay a while, relax, enjoy the park facilities and explore this special part of the South Coast. You too will see why holidaymakers have been coming here for over 80 years. ... more   less 
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