I flew out of Toronto on Christmas day to Club Amigo Caracol with my girlfriend. We were excited for the trip and coming home, we were not disappointed at all. Although I cannot agree with all of the reviews that were written about Caracol, I can tell you that many were very informative and gave us a good idea of what to expect. Here is my account of our week at Caracol:
The process was a bit slow. We flew with Nolitours and everything was smooth at the airport in Camaguey and during the bus ride. It was at the hotel front desk where things slowed down quite a bit. I had been to another resort (with Sunwing) and we got our room keys and bracelets on the bus ride there so check-in was a breeze. At Caracol, we had to line up and wait quite a while. But the staff were helpful, answered all questions, and our luggage was taken to our rooms for us.
The hotel consists of many two storey - four room units. Inside the front door is a sitting room with chairs, sofas, side tables and a bar fridge. The separate bedroom we had was plenty large enough, very clean with a working TV and working A/C. The bathroom had a bathtub, hair dryer and working toilets, showers, and hot water. No bugs, no weird stains on any of the sheets or blankets. All in all, it was very good - furniture was old and looked like it had seen better days, the pillows are kinda thin, but we managed to sleep comfortably.
It seems like everyone complains about the food. I think that people should just accept Cuban food for what it is - if they want North American fare, they should stay in North America. There was a good variety of meats (chicken and pork at most meals), some coleslaw type salads, beans at every meal, and rice. There was an attempt at pizza at lunch and dinner and it wasn't that bad. The breakfasts weren't that great - cut up sausages, decent bacon and scrambled eggs and french fries, but you could get custom omlettes/fried eggs at the grill from the grill cook. The beach bar had fried/grilled fish, hotdogs, hamburgers (made from pork), ham sandwiches and french fries. Everything was edible, and no one I talked to got sick.
There are 4 bars - the beach bar, which was just off the beach, the lobby bar, which was open 24 hours, the swim-up bar and the main bar, which was actually one two-sided bar. The drinks were strong, the beer was cold, and they didn't run out of anything. The bartenders were great and the wait was never long. They had really good coffee drinks if you're into that. I wasn't. But I know other people enjoyed them. The wine isn't very good, but I think my standards are too high.
The pool was always clean and the water was a nice temp. I didn't spend too much time in the pool (partially because I was scared of the guys that sat at the pool bar all afternoon without going to the bathroom, if you get my drift), but they had pool volleyball and different activities for the kids running throughout the day. There were plenty of places to sit around the pool - it got nice and hot, and was a good place to get a nice tan.
The beach was where I spent most of my time. The first couple of days we were there (Dec 27, 28) it was really, really windy - almost cold. But it was sunny pretty much every day and the water was nice and warm. The sand was soft and the water was blue. We brought water shoes and they were very helpful as the coral bottom in the water would have cut up our feet pretty bad.
The staff were awesome. Frankie, Ramon (muscles), Ramon (the well dressed black man), and the guy my girlfriend says looks like a young Michael Jackson (you know, before he got all weird) were all awesome. They ran beach volleyball daily, which I participated in, as well as daily shows/demonstrations, and games throughout the day and night. The watersports stuff was free and we took out the paddleboat a couple of times. The evening shows were kinda cheesy and boring, but they weren't awful. One night they did a bunch of musical theatre songs/dances and I thought it was pretty well done for people who probably have never seen a musical in a real theatre before.
The excursions to Coco Beach and Camaguey city were well organized and worth the money (especially the last day Camaguey tour).
Club Amigo Caracol was well worth the money I spent. I don't know if things change depending on the time of year you go, but during the Christmas break, everything seemed great. There are four other resorts on the same strip of beach and I didn't hear that any of the other 4 star resorts were any better. For a 3 star resort, Caracol was better than I expected and if you go with a positive attitude and don't find things to complain about (like some people that were there - sheesh), you'll have a great time!
- Official Description (provided by the hotel):
- Caracol Hotel, with 150 mini suites is right in front of a of white sand beach and Cuba's largest Coral reef located in Santa Lucía. This all inclusive hotel is unique because of its Caribbean environment provided by a varied entertainment program for adults and children, personalised attentions from an experienced and friendly staff that will make you feel like home. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Cancelon, TripOnline SA and Evoline ltd so you can book your Bravo Caracol reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Club Amigo Caracol Hotel Playa Santa Lucia
- Hotel Amigo Caracol
- Country Inn Camaguey
- Bravo Caracol Playa Santa Lucia, Cuba - Camaguey Province