We chose to travel from Denmark for a 1-night trip to Weissenhaeuser Strand. We experienced both good and bad points. Did not use all facilities, so will only comment on part.
In general our experience is that this place seriously needs to work on logistics. There are long lines and crowding everywhere. Most of these problems can be solved very easily with little efford.
Check-in: 4 really long lines and a wait of about 35 minutes++. It's not even summer yet. All guests had to get lots of info, ask questions, pay the bill etc. This is commented elsewhere, and totally not acceptable. Suggest to solve this by using self-service check-in, many parts of this check-in process can be automated.
Room: we had an apartment in ground level. It's a little dark, the apartment building looks a little old, but room is absolutely acceptable and OK. Large TV, 50+ German channels. Basic equipment but ok. Who is cooking there anyway.
Apartment building has fitness room + sauna. This was not really mentioned clearly in website, but a nice extra.
Dinner: we bought the half-board which included dinner. This turned out to be somewhat disappointing! The "Passage" is real crowded, the "buffet" had only 1 meal really and not a real interesting one. Drinks not included, and somewhat on the expensive side. And when paying, the usual answer: Sorry, no VISA under 20€ bill. WHAT ? This place LIVES from Scandinavian guests, and VISA cards are tied to almost ALL Danish cards. This is absolutely NOT acceptable to be told "sorry, go take out cash around the corner" (mind you, against 5€ bank fee) - or pay €20 and give rest as tip.
Suggest to simply allow all guests to select a meal worth €xx at any restaurant, and force all restaurants to accept all major credit cards. You live from tourists..
Swim / fun park: again, here a prime example of logistics that fail. You have to get in line to show a small cardboard card to have chips handed out, then in line to insert these chips in a gate. Could have been solved much faster with an armband with barcodes.
The dressing rooms have their own logic.. go to a small room, drop all clothes, wrap in towel, insert stuff in locker, and go to shower room. And.. 5 showers for ALL these guests ? No soap ? I wonder how many pct that actually care to shower. Once inside, it's a nice and fun place. A little on the dark side, a little like a cave. Could have used better lights over all. In places a little worn down but generally fun.
The sauna area (nude of course) is a little hidden gem. Quiet place and very relaxing. Should be advertised more!
Flexibility / Service missing: We were sold a two-day entry to the swimming area. But found that because checkout is at 10am, we had no towels. Bummer. So, asked reception to exchange the one entry to an entry in the jungle land. Nope, NO flexibility at all. Although the two tickets were the same cost. What a lack of flexibility and service. We took a walk on the beach, and used the outside playground instead, then left.
Breakfast: Absolutely recommended ! But again, logistics does not seem to be a focus point. The counters are spaced about 2 feet apart, and the people that go for bread / coffee have to pass people that go for cereals etc. A constant chaos of waiters filling counters, people with full cups and kids running around. Recommend to move a few tables for breakfast to make room for people to move around.
Wireless: I will cost you 5€ per day. Streaming is blocked. Of course wireless has to be purchased same place people ask question / check in/out, so gave up buying this after 40 minutes in line. Why is there no self-service desk to buy this ? Or option to buy online with credit card ?
In general, it's a nice place. But seems like service buildings and facilities were designed for 20% of the people that are there today. Be prepared for some serious lines and waiting times.
And the hotel really should consider looking into smart card / smart tag technology and self-service. This could make queueing much less of an issue, AND all puchases of guests could go into a single payable bill, which could of coursed be payed with visa at the checkout. (so guests did not have to face the "Sorry EC / Bargeld only" problem)
I could imagine this place being good in a snowy november day. For the summer period, I would avoid going there.
Hope for comments by staff.
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