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“In need of TLC”

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Pafiana Heights Hotel - Apts
Ranked #2 of 2 Hotels in Geroskipou
Reviewed October 2, 2013

we exchanged to the pafiana , it appears that parts of the hotel and surroundings are tired and being run on a shoe string , the potiential is there as are the size and position of the hotel also the amenities are there but in need of attention,, a few tweeks in the right direction and this place could be a gold mine and full all the time ,its quiet , relaxing and pleasant ,if you don't drive there is a shuttle service twice a day I did try to speak to Nic the onsite sales advisor for pafiana ,but he wasn't open to suggestions ,he was defensive , made it clear that Interval International guests were there under sufferance, that they didn't want them at Pafiana.. the staff at the hotel were friendly and the chef were friendly and in need of guidance , they put a buffett for evening meals which was not successful they could hold the food and keep it hot , complaints were made and this was accepted by the chef and he offered to cook from the a,la carte menu ,he was trying to oblige and trouble shoot.. The mandatory food was binding and the fact they wanted paying up front concerning and bad business practice .. as it stands we would not visit there again unless they rectify the issues in hand,, its a shame ,,not a four star ,but tolerable

  • Stayed: September 2013, traveled as a couple
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1  Thank Angela H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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53 - 59 of 150 reviews

Reviewed September 28, 2013

We have just returned from Pafiana Heights. We exchanged our timeshare via Interval International and we discovered that the hotel is having an argument with II and seems to take it out on the customers.
We had an inferior room (no cooking facilities, DVD, patio furniture, dishwasher, washing machine - all of which was promised) with poor furniture and a small tv bolted 6 ft up the wall.
The food was permanently "buffet" and poor quality.
The "state of the art" gym had the remains of the running machine belt still spread over the floor and stains from previous users. The indoor pool had green mould along the back wall.
The outdoor pools are wonderful. There are other rooms which look very comfortable. The staff are helpful. The views are good.

Room Tip: Rooms without the view seem to be better quality.
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  • Stayed: September 2013, traveled with family
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4  Thank David B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pafiana H, General Manager at Pafiana Heights Hotel - Apts, responded to this reviewResponded October 2, 2013

There is no argument with interval international. If you do not read the terms and conditions when you book a holiday that is not the hotels fault. You pay for Half Board Terms which every guest who chooses this option knows beforehand. Where is the argument? I can't help you! You had balcony furniture, no cooking facilites as you were on Half Board. Washing machine or dishwasher is on request.
Gym facilites are waiting for parts, Buffet everynight is subject to volume of persons. It seems people seem to have mixed views on this. There is nothing wrong with the Chef's food. This is a matter of opinion.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 23, 2013 via mobile

My husband and I have just returned, we had a great time at this hotel. We had to stay at another hotel in Paphos after leaving Paphiana, as we were attending a wedding and needed to be near bride and grooms hotel. We both said Paphiana by far the best out of the two we stayed in and our second hotel was a 5*.
For example Chris the chef was the best, both my husband and myself have food allergies, Chris (the chef) was brilliant making sure the food was acceptable for us. The staff in the restaurant were excellent, and on top of all this, the Karioki nights were good fun, and the live act by the staff was such a surprise, the guitar playing was amazing.
It is quite far from the coast but lovely and restful. There is a shuttle about 10.30 takes you to the harbour brings you back afternoon, €2 (approximately) another shuttle in evening coming back 12' ish. But a hire car is what we both decided on. We would love to return. We went with help from Interval International and will thank them for this. We were originally booked as self catering but really pleased we opted for half board.

  • Stayed: September 2013
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2  Thank oop61
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 23, 2013

We have just returned from staying at this hotel for a week. If you want to chill you would really enjoy. The staff were amazing, they couldnt do enough for you and you could see how hard they all worked as a team.. The room, though basic was spotless and cleaned every day. The swimming pools and around the resort were all very clean too. The only fault was the compulsory half board, but that was not the resorts fault that was Interval International. We would definately return.

Room Tip: Ask for pool view on second floor as in the evening you can see the bautiful sun sets and the lights...
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  • Stayed: September 2013, traveled as a couple
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1  Thank Christine1101
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 18, 2013

Do not stay at this hotel. When we arrived we had to clean vomit from the toilet and mop the floor to get rid of ants. The airconditioning was woefully inadequate. Breakfast the next day was virtually inedible and we checked out less than 12 hours after arriving and found another hotel. We were refused a refund of the compulsory half board charge we had paid for the week. We can only assume that the great chef and the cleaning staff have left. Management showed no concern about our experience and the whole place looked dead on its feet.
This is graded a 'Select' resort by Interval International which says something about Interval International - it is by some way the worst hotel we have ever stayed at in our life.

Room Tip: choose a room in another hotel
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  • Stayed: August 2013, traveled with family
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7  Thank chasn673
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 14, 2013

We stayed at this hotel for 1 night as we wished to explore Paphos but also wanted a bit of quiet time. We booked directly with the reception after driving up to the hotel, the rate I though reasonable and the staff were very accommodating in preparing a room with a lovely view for us. The views and and pool are lovely and the rooms spacious and clean. Most of the hotel seemed shut, no signs of life down in the spa area. The room lacked basic amenities such as complimentary tea/coffee (although kettle provided) and no hair dryer. Breakfast was Basic and a little Random and in hindsight I would have preferred to use the kettle and toaster provided in the room! the highlight being the restaurant barman/ waiter passing the chef a beer at 08.30 in the morning! I would probably return to this hotel if passing through Paphos again but probably wouldn't choose it for a longer stay. I would class this more as a motel than luxury spa hotel and a car is a must for location.

Stayed: September 2013, traveled as a couple
1  Thank londonlou1979
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 19, 2013

We booked this hotel to go there for a night in August. The hotel was quiet and clean. The view was very good since the hotel is sitting on a rocky hill overseeing the city below.
There are 3 swimming pools, 2 outside and 1 inside. However, only the main outside swimming pool was actually used.
The food and breakfast was nothing impressive, and rather low quality for a 4star hotel and for the amount we paid to stay there.
The room was large and clean, and it had amenities such as oven, extractor fan, pots, plates and silverware. However, there was not even coffee or sugar. I guess that for a 4star hotel they should have something to drink in the room.
There is no double bed, just two single put next to each other.
Also, having stayed to many spa hotels, I didn't see an actual spa area, except if the internal pool and a room for massage and a jacuzzi are considered as a spa....

Having stayed in several hotels in Cyprus and abroad I found this hotel rather expensive, even for August, and nothing special.

  • Stayed: August 2013, traveled with family
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4  Thank YiannisPeri
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Pafiana Heights Hotel - Apts

Address: Pafiana, Geroskipou 8200, Cyprus
Location: Cyprus > Paphos District > Geroskipou
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 2 Hotels in Geroskipou
Price Range: $50 - $153 (Based on Average Rates for a Standard Room)
Number of rooms: 46
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Also Known As:
Pafiana Heights Luxury Hotel Paphos
Pafiana Heights Luxury Resort And Spa

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