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Reviewed January 14, 2020

Good But Not 5 Stars

Friendly staff if you engage them. Shout-outs especially to Krus Tiki, Michael, and Tim. Amor restaurant breakfast is large, but too heavy with carbs that cater to the mostly Chinese guests. Avoid crowds and noise by eating outside in the dessert bar. Rooms are decent and clean, but not luxurious.

Note the hotel is not in walking distance of the beach. Old Town is about 15 minutes away. Hotel driver Kru Moy made everything outside the hotel much closer. A taxi each way to Soi Ta-ied for muay thai training is 400 baht each way and takes 20 minutes. Rent a scooter if you are experienced.

Date of stay: January 2020
  • Trip type: Traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
Thank DScotty
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CommunicationsTeam, Guest Relations Manager at Novotel Phuket Phokeethra, responded to this reviewResponded 3 weeks ago

Dear DScotty,

We would like to thank you first for taking the time of writing us a review regarding your stay at Novotel Phuket Phokeethra. We are sorry that your experience with us did not meet your entire expectations; allow us to express our sincerest apologies for that.

However, we are pleased to read that you enjoyed the helpfulness of our team members.
Concerning the restaurant menu, we consider your comment to improve the quality of our services.Your reviews both positive and negative are the best tools for us because they permit to provide a superior service experience for every customer. We are sorry that the room facilities and hotel location did not meet your expectations and did not allow you to do whatever you wanted during your stay.

We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

Sincerely,
Guest Relations Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 31, 2019 via mobile

This review is a pleasant one! This hotel is amazing; I’ve stayed at hundreds of hotels as a traveler but this one tops them all because of their service. The service was amazing, the staff was always there to help and if you needed something they would get it done! It was like I was a king. Never ever had a hotel been so amazing, kind, and helpful to me in my entire life! Ask for Cedric or Si for amazing local places to eat or cheap tours to go. The rooms were clean and in very good quality. There was A/C and a flat screen tv. This hotel deserves 5 out of 5. I recommend you stay here with my full heart.

Date of stay: November 2019
Trip type: Traveled with family
Thank jkumar198
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CommunicationsTeam, Manager at Novotel Phuket Phokeethra, responded to this reviewResponded 3 weeks ago

Dear Jkumar198,

We very much appreciate your comments regarding your stay at the Novotel Phuket Phokeethra, it is always a pleasure to receive positive feedback such as yours!
We have already shared your comments with our team and especially to Khun Cedric and Khun Sea, and they were delighted to read it. We are also sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.
Thank you again for sharing your experience and we hope we will have the chance to welcome you back in Phuket Town in the near future.

Sincerely,
Guest Relations Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 26, 2019

With my Wify come to Phuket for relax, this hotel environment is nice. Clean room, clean hotel, nice service.
Especially to thank you Housekeeping “DON” to keep our room clean and nice, and front office “Ticky” to bring us go view the 17 floor sky view and “Irina” and OM “Michael” to make sure we can found the restaurant “ One Chun”.
And also thanks the Lady to help me to write down Hskp Staff name ( Sorry to forget ask your name too).
Spa “Tan” also make my Wife enjoy and relaxing.
Your team really make us holiday is magnific.

Date of stay: December 2019
Trip type: Traveled as a couple
Thank Yaukin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CommunicationsTeam, Guest Relations Manager at Novotel Phuket Phokeethra, responded to this reviewResponded 3 weeks ago

Dear Mr. Yaukin,

We would like to thank you for taking the time of writing us your feedback regarding your stay at Novotel Phuket Phokeethra.
We are delighted to read that you enjoyed the hotel location, the cleanliness of the room and all the services we provide as well as the helpfulness and friendliness of our team members.
You can be sure that we shared your comment with all the staff members concerned and they felt really thankful and happy to see that their work was up to your expectations.
We would be honored if you will give us the chance to welcome you back in our tropical paradise of Phuket Island in the near future.

Kind regards,
Guest Relation Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 15, 2019 via mobile

This is one of the Tallest and most Prestigious Hotel in the whole of the Island Phuket. The Duty Manager ( Oat ) was very helpful and friendly. He gave us a really nice room with a view of the mountains. He also gave us guidance for the places to visit in our short travel period. The hotel multilingual staff is always committed to providing the best service to its customers. For those who would like drinks, they can go to the famous Estrella Lounge of the 17th Floor. One can see almost the entire Island from this point. The Rooms are absolutely clean and spotless. They even provide a menu to choose our pillows. This 5 Star Hotel is located at almost 45-60 Minutes from the HKT Airport.

Date of stay: December 2019
Trip type: Traveled with family
2  Thank salvinjames
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CommunicationsTeam, Guest Relations Manager at Novotel Phuket Phokeethra, responded to this reviewResponded January 7, 2020

Dear Guest,

We are really happy to read that your stay in our hotel was a real success.
Good comments are always a way to encourage the team members and to push them to give the best of themselves. Your feedback permits us to improve the quality of the services we provide. Thank you again for taking the time to give us your feelings regarding your holidays at Novotel Phuket Phokeethra. We showed your review to Khun Oat and he was really enjoyed that his advice has made your stay as nice as possible.

We look forward to welcome you back soon in our tropical jewel of Phuket Island.

Kind regards
Guest Relation Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 14, 2019 via mobile

40 mins from Patong, gives you peace and quiet, 2 mins to Robinson give you convenience for light shopping. Staff are efficient, pleasant, roof top bar food, drinks and guys are great but my 920 room toilet floor floods, breakfast dimsum feels cold and there is a slight sandy feel to my sheets.. Also chase an unwelcome "guest" out my room.

Can be improved.

Date of stay: December 2019
Trip type: Traveled with family
1  Thank 22vincet
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CommunicationsTeam, Guest Relations Manager at Novotel Phuket Phokeethra, responded to this reviewResponded January 7, 2020

Dear 22vincet,

Thank you for taking the time of writing us your feedback regarding your stay at Novotel Phuket Phokeethra.

We are happy that you enjoyed the rooftop bar and that the friendliness of the staff meets your expectations and he was able to help you in your visit choices. Concerning what happened in your bathroom, please accept our apologies for this bad event. This comment will be shared to the department concerned to ensure that will not happen again.

We will be honored if you will give us the chance to welcome you back and better serve you in the near future.

Kind regards
Guest Relation Team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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