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All reviews italian restaurant ocean room grand deluxe room main pool elements restaurant andaman sea kids club soft opening infinity pool grand ocean beach road breakfast buffet brett wilson vero restaurant lobby area sea view main building
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Reviewed 4 weeks ago via mobile

Lovely resort located on a cliff overlooking the Andaman Sea. Excellent service from front desk to wait staff and to the buggy service. Stayed in the Grand ocean room which was sizeable & a good choice. Had cocktails at the bar, which were well prepared. Also enjoyed the evening live music at the lobby bar. Highly recommend for couples looking to chill.

Date of stay: June 2019
Trip type: Traveled with family
Thank twinkle_travel_13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PRoxanaGheorghe, Director of Operations at Pullman Phuket Arcadia Naithon Beach, responded to this reviewResponded 2 weeks ago

Dear twinkle_travel_13,

Check in Chill Out is what we aim for our guests and it looks like we did it in your case. The team is working every day on delivering the best service and to make sure everyone feels comfortable.
Live music and cocktails are the best way to start the evening - happy to read you have enjoyed both and mentioned to our CBar team.
We hope to have the opportunity to welcoming you back soon for another chill out session; when you are planning to come back to Phuket please contact our Loyalty Manager for assistance.
In the same time we are proud to let you know that our hotel is selected to be the shortlisted for the HAUTE Grandeur Global Hotel Awards 2019, so we kindly invite you to support us with an excellent rating from now until 05th July 2019 by accessing our website: pullmanphuketarcadia.(com)

Our Beach House Your Holiday Home,
Roxana Gheorghe
Director of Operations

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Reviewed 4 weeks ago via mobile

Having been visited Phuket for several times before. This time my stay with Pullman Arcadia Beach was the best experience that I had ever had!

Pullman Arcadia was situated far from the Patong beach and the city centre. But it was the location which attracted us most ~ isolated yet tranquil and relaxing. If you would like to have an escape from the hustle and bustle of a metropolis, Pullman Arcadia is one of the best choices in Phuket.

The operations management team, Roxana and Look Moo, did a great job to serve the guests and tried to accommodate the guests' needs. They demonstrated the highest level of professionalism and expertise in which we were so impressed!

Roxana had also suggested us to have dinner in Vero restaurant (an Italian restaurant at Pullman run by the Italian chef, Roberto). The food was excellent ! Buonissimo !

As a platinum member of Accor, I will definitely stay with Pullman Arcadia if I visit Phuket again!

Date of stay: June 2019
Trip type: Traveled as a couple
Thank HM_000
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PRoxanaGheorghe, Director of Operations at Pullman Phuket Arcadia Naithon Beach, responded to this reviewResponded 2 weeks ago

Dear HM_000,

Grazie mille for sharing your experience. We are happy to read that we managed to make your stay an unforgettable one and together with Look Moo and the rest of the team we are looking forward for your next visit.
Please do let us know when you're ready to come back to Our Beach House Your Holiday Home so we can prepare your stay.
As the title of your review is More than Fantastic it gives me a great pleasure to let you know that our hotel is selected to be the shortlisted for the HAUTE Grandeur Global Hotel Awards 2019, so we kindly invite you to support us with an excellent rating from now until 05th July 2019 by accessing our website: pullmanphuketarcadia.(com)

Check In. Chill Out,
Roxana Gheorghe
Director of Operations

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 13, 2019 via mobile

We stayed for 4N and 5D and enjoyed every moment we had. The hotel is beautiful with a magnificent view of the Naithon Beach. Miss look Moo on the reception counter helped us lot. She made us early check in and the room was very good with beautiful view of the sea. Hotel is great with lots of greenery around and with helpful staff. Food is good not India but mainly Asian I.e Thai cuisine. One Italian restaurant by the name vero is good with great Italian cuisines. Over all it’s the best place to stay which is full of greenery, quite place, great view of sea from the room. Everything was great all my kids enjoyed and had great time.

Date of stay: June 2019
Trip type: Traveled with family
1  Thank Vaibha
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
pullmanphuket, General Manager at Pullman Phuket Arcadia Naithon Beach, responded to this reviewResponded 4 weeks ago

Dear Vaibha

We try to help our guests cocoon themselves away from the world for a brief moment in time and reconnect with loved ones or the greenery of nature reading your comments.

In fact a study has just revealed those who spend at least 2hrs per week at the beach, in park or in a rainforest will be healthier and less stressed - we 2 of the 3 three and I hope you enjoyed every minute of it.

The team said to thank you for your kind comments and they have huge smiles on their faces knowing it was the best vacation for you and the family. We look forward to seeing you back with us in the future and please let our Guest Loyalty Manager know if you are coming back to see us. h7488-fo5@accor.com

Our Resort Your Playground

Brett Wilson
General Manager

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Reviewed June 12, 2019

- close proximity to airport
- nice room and friendly staff
- superb food and beverages variety and tastes
- nice pool
- clean Naiton beach next door
- excellent stay for family relaxing trip
- kids friendly with specific activity provided in house

Date of stay: June 2019
  • Trip type: Traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
Thank MartinSimatupang
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
pullmanphuket, General Manager at Pullman Phuket Arcadia Naithon Beach, responded to this reviewResponded 4 weeks ago

Dear MartinSimatupang

Short & to the point...........just the way we like it!

We appreciate family time is an important part of life given how busy the world seems to be these days and the team are delighted to know you had a superb time with us.

When you are ready for some more relaxation you know where to find us - we will be waiting for you. Please let our Guest Loyalty Manager know when you are back this way. h7488-fo5@accor.com

Check In. Chill Out.

Brett Wilson
General Manager

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Reviewed June 11, 2019 via mobile

We just completed a week stay at the Pullman Arcadia. We had an ocean view room which was fantastic, with a lovely view of the Andaman Sea. The only issue we had was with the air conditioning that stopped for no reason each night, causing the room to heat up. Once the air conditioning was restarted all was good.

The breakfast spread was more than adequate and Aon was more than happy to cook eggs for me, as I wanted them, with a huge smile on his face and a warm greeting.

Ern on the front desk was an absolute delight. Such a lovely woman, and went out of her way to assist us with a room upgrade and ensure everything went smoothly. She is truly an asset to this resort.

There are two pools at the resort, the bottom pool seemed to get a little busy, but we were always able to get a lounge.

It is only a short walk into Naithon Beach along the beach (or a shuttle ride in) and there are a number of restaurants where you can have lunch and dinner, or massage places for a foot massage if you want to get out of the resort for a while. The beach is also great for swimming.

In all, the 4 of us really enjoyed our time here and will be sure to come back.

Date of stay: June 2019
Trip type: Traveled with friends
Thank squizzi1969
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
pullmanphuket, General Manager at Pullman Phuket Arcadia Naithon Beach, responded to this reviewResponded 4 weeks ago

Dear squizzi1969

I have to agree with you the team are Fabulous and as I have said before they make me look good but really it is all them and they deserve all the praise for their efforts. I will make sure those team members you mention are personally recognized and rewarded.

You will be pleased to know after many changes to the aircon we have now been able to solve the puzzle of why it was automatically switching off and we are waiting for the part to arrive and fit it next week. Sorry for this minor hiccup.

Glad to know all 4 of you enjoyed and hopefully we will have the opportunity to welcome you back in the future. If you do venture back to Phuket please let our Guest Loyalty Manager know so we can ensure everything is ready and waiting just the way you like it. h7488-fo5@accor.com

Our Beach House Your Holiday Home

Brett Wilson
General Manager

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