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All reviews hapuna beach the hapuna prince the big island parking garage sister hotel the mauna kea construction noise breakfast buffet ocean front pool bar chairs and umbrellas boogie boarding partial ocean view kohala coast golf course double sinks large bathroom
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Reviewed January 10, 2017

The beach and pool are the best parts about this hotel. If you are expecting 4 or 5 star service, then stay somewhere else. The rooms are outdated and are in desperate need of a remodel. The last time I stayed at this property was over 12 years ago and the hotel has gone down the drain. It's so outdated and hasn't been touched or maintained. The staff (with the exception of 3 people) were not friendly or accommodating. It feels like there's no leadership or management on property and that everybody does the bare minimum and doesn't want to be there. The rates you pay to stay here aren't worth it!

Date of stay: December 2016
  • Trip type: Traveled with family
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Review collected in partnership with this hotel
1  Thank Douglas S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 10, 2017

The rooms were wonderful, and the service was excellent! I enjoyed walking on the beach between conference sessions, and meeting with colleagues around the resort. The food was delicious, and I would definitely stay here again.

Date of stay: January 2017
  • Trip type: Traveled on business
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Review collected in partnership with this hotel
Thank 35ajm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 9, 2017

Disclaimer: I have not stayed at the hotel as of yet, but we love the State Beach there, and booked our hotel about 1 month ago at the Hapuna Beach Prince for Oct 14-19 2017. I cancelled my reservation today.

I called to investigate the accessibility for those with mobility restrictions; called the 800 number (Oahu) and then was transferred to the concierge at the Hapuna Beach on the big island. In the course of describing the significant distances between buildings, and how you need to walk between buildings to take different elevators to get from point A-B and get to the pool area, I found out that one building (with the elevator to the pool level with additional stairs to the beach 'is undergoing major renovation'. The website does not warn you about the planned construction....it is both inside and outside what was described as a full renovation and when asked I was told it 'will be noisy'.

Date of stay: January 2017
Trip type: Traveled as a couple
7  Thank DrugDoc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 9, 2017

After a stay in crowded Waikiki, this hotel looked very peaceful and quite to us. We visited this hotel 7 years ago also. One thing we noticed is, the beautiful flowers in the hotel grounds that existed 7 years ago are no longer there. We compared our pictures with 7 years old pictures to verify this. Also, if you have snorkeling in mind, we did not see much at the beach. But it is still a very beautiful beach to swim in. The closeness to the airport makes this hotel very convenient after an 8 hour trip.

Date of stay: November 2016
  • Trip type: Traveled as a couple
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Thank Peace A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 9, 2017

Beautiful resort on a pristine beach. Room and resort area are super comfy and impeccably maintained. Service is also very friendly. Had to remove one star for mediocre food quality and dining options on site.

Date of stay: January 2017
  • Trip type: Traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank S3667VFalicec
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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