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Randy J
Honolulu, Hawaii

A Great Experience

Review of Fairmont Orchid
5.0 of 5 bubblesReviewed Aug 23, 2019
We had an opportunity to stay at The Fairmont Orchid Hawaii once again this past June for a longer stay than our previous visit and found ourselves charmed by the island hospitality and family-welcoming environment. The breakfast buffet, in particular, was wonderful. I was wondering where the omelet station was and discovered I could order a custom omelet directly from the kitchen through our server and we found everything to be fresh and delicious. What a great place on the Kohala Coast to kick back and enjoy the property. Much Aloha to all of the wonderful staff who made our stay a truly first class experience and we look forward to yet another stay at the Orchid the next time we find ourselves on the Big Island.
Date of stay: June 2019
Room Tip: Ocean View rooms catch the breeze!
5.0 of 5 bubblesRooms
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
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Tara_Harrington, Director of Guest Experience at Fairmont Orchid, responded to this review
Responded Sep 5, 2019
Aloha Randy, Mahalo for joining us again this past June! We are honored to be your Hawaii Island vacation destination and appreciate you taking the time to share your kind comments. Our 'ohana looks forward to warmly welcoming you again soon! Warmest aloha, Tara Harrington, Director of Guest Experience
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviewed August 22, 2019 via mobile

Our family has been coming here for about 12 years . Our son has practically grown up here . The staff at the beach shack know him and even help him with his fishing .
We love the location and the staff. You can’t beat the Lobster fried Rice - so yummy .

My only recommendation for the management is do a facelift on the gym . Enlarge it and add some new equipment .

If you want fancy people and foo foo food - then go someplace else. If you want a more relaxed atmosphere, yummy food and friendly staff - the Orchid is your place .

Date of stay: August 2019
Trip type: Traveled with family
2  Thank tiredof4walls
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Tara_Harrington, Director of Guest Experience at Fairmont Orchid, responded to this reviewResponded September 5, 2019

Mahalo for choosing Fairmont Orchid for your Hawaii Island vacations! It is truly wonderful to have had the honor to welcome your family for so many years. We appreciate you taking the time to share your kind comments and recommendation and look forward to seeing you on your next vacation! Warmest aloha, Tara Harrington, Director of Guest Experience

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Reviewed August 21, 2019 via mobile

Just stayed at the Fairmont Orchid. We loved it! The room was well appointed and especially loved the shower! The water pressure was so good! Lots to do. The tennis facility was excellent. We will be back!

Date of stay: August 2019
Trip type: Traveled on business
Thank Tylersmommy
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Tara_Harrington, Director of Guest Experience at Fairmont Orchid, responded to this reviewResponded September 5, 2019

Mahalo for sharing your positive review with us and future guests! We are glad you enjoyed your stay and look forward to welcoming you again soon! Warmest mahalo, Tara Harrington, Director of Guest Experience

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Reviewed August 21, 2019

Great hotel and grounds. About 30 minutes drive from the airport. You could snorkel on the hotel's ground. Every evening the light attracts large manta rays and you could see them from the distance of about 20 m (60ft) just at the shore. Great dining and wine completes the experience.

Room tip: take an ocean view
Date of stay: September 2018
    • Sleep Quality
    • Cleanliness
    • Service
Thank beabo1
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Tara_Harrington, Director of Guest Experience at Fairmont Orchid, responded to this reviewResponded September 5, 2019

Mahalo for sharing your experience with us and future guests! We are happy to know you enjoyed your resort experience and hope to welcome you for another fantastic stay soon! Warmest aloha, Tara Harrington, Director of Guest Experience

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Reviewed August 20, 2019

We stayed at three different hotels while in Hawaii, Fairmont in the Big Island, Outrigger and Turtle Bay in Oahu. I have to say this one was the best. We arrived late, although it wasn’t the warmest welcome, they gave us the Hawaiian necklaces (the one with the nuts), it was the only hotel where we got these. Hotel is very well maintained. Rooms were very nice; my only complaint is that fridge was too small. Swimming pool area and whirlpool were very nice, I think the swimming pool was heated. You can use the steam room and sauna at the spa area for free. Most chairs at beach were for free so no problem here. Self-parking was free. We went to the Loa Luau at the hotel, this is something you want to do, delicious dinner with an unforgettable show. We tried the restaurant at the beach, and it was tasty. We ate most of the time in the Waikoloa area at the mall and don’t forget Foodland just 5 mins from hotel.
This is indeed the Big Island; we drove approx. 800 miles and didn’t get the chance to see everything. We drove around the island, visited waterfalls, volcanos, hike trails, beaches, at least you need a week here and maybe staying at both sides of the island (like some TA say), I have to say that for me the windward side was the best (hotel is at leeward side),because of its beautiful green landscapes. We also went diving at night to see the manta rays, if you dive you can’t miss this trip, you won’t forget it, there were 7-9 manta rays at the same spot (around 22” wingspan and larger!!).

Date of stay: June 2019
    • Value
    • Service
1  Thank josearey79
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Tara_Harrington, Director of Guest Experience at Fairmont Orchid, responded to this reviewResponded September 5, 2019

Aloha, Thank you for choosing Fairmont Orchid for your Hawaii Island vacation! We are thrilled to be your favorite accommodation during your trip and love seeing the highlights of your stay. Mahalo for sharing your experience with us and future guests. We hope to see you again should your travels bring you back to our island! Warmest mahalo, Tara Harrington, Director of Guest Experience

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Reviewed August 18, 2019 via mobile

The staff at the Fairmont Orchid has been amazing. Particularly Keisha in the Gold lounge. Very accommodating and truly going the extra mile! The hotel is great. We'll be back many many times in the future!

Date of stay: August 2019
Trip type: Traveled as a couple
Thank Ronp8888
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Tara_Harrington, Director of Guest Experience at Fairmont Orchid, responded to this reviewResponded September 5, 2019

Mahalo for sharing your review! We are delighted to see you were well taken care of by our staff and look forward to sharing your comments with them. Thank you for choosing Fairmont Orchid! We look forward to seeing you again soon! Warmest mahalo, Tara Harrington, Director of Guest Experience

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