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hungrykids

Breath taking!

Review of Fairmont Orchid
5.0 of 5 bubblesReviewed Jun 21, 2019via mobile
Came with family and friends for vacation. We visit the islands every year and this has been one of the best we have stayed in! The location and views are ideal and perfect. The lagoon was our favorite place to play—safe for the kids and fun for us grown ups to paddle board. Sea turtles are hard to miss on this property. We made many memories here and hope to visit again soon.
Date of stay: June 2019
Trip type: Traveled with family
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Tara_Harrington, Director of Guest Experience at Fairmont Orchid, responded to this review
Responded Jun 21, 2019
Aloha, Thank you for choosing Fairmont Orchid for your Hawaii Island vacation! We are so happy you enjoyed your resort experience and are honored to be a part of your fond vacation memories. We look forward to welcoming you again! Warmest mahalo, Tara Harrington, Director of Guest Experience
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviewed June 21, 2019 via mobile

Beautifully maintained hotel, the situation and gardens are paradise. A little remote if you want anything other the hotel facilities. But everything is on site. Situated on a rocky coast where turtles pull up to rest, a small white sand beach had been created for water sports and children. The only drawback for us was the cost of the food, 25$ each for breakfast and not much change out of 150$ for dinner without wine is a bit rich. The food is good, but not that good !!! Rooms are spacious and comfortable. Stay here if you can afford it, or stay and starve yourself ??!! The staff are lovely, friendly and personable.

Date of stay: June 2019
Trip type: Traveled as a couple
2  Thank 998neilh
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Tara_Harrington, Director of Guest Experience at Fairmont Orchid, responded to this reviewResponded June 21, 2019

Mahalo for choosing Fairmont Orchid and taking the time to share your review with us and future guests! We are glad you enjoyed your stay with us and appreciate your honest feedback regarding our dining options. Thank you for choosing to stay with us once again and we hope to have the chance to welcome you back in the future! Warmest mahalo, Tara Harrington, Director of Guest Experience

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 20, 2019 via mobile

Paradise found at the Fairmont Orchid!
Gorgeous property. Immaculate property and gardens, outstanding flowers. Best sunset views right at the lobby! Be sure to snorkel and swim with the turtles!

We had the most amazing time. Everything was perfect from the moment we pulled up and got our beautiful beaded lais from the bellman. Geanna greeted us by name at the front desk all the way throughout our 8 night stay and was so sweet.

The staff is so accommodating and always smiling!
Special people on staff that we met were:
Elaine- poolside. She never stops running and doing while wearing a smile
Amon- lagoon. Bright and early every morning at 6 am you can find him setting up the guest’s cabanas and organizing the beach. He works so hard and always has a can do positive attitude
Caroleena- reservations. So helpful - she made sure our room accommodations were perfect!
Nanea at Orchid Grill breakfast. Such a hardworking and positive person. We enjoyed our conversations with her
Estrella- turn down service. Made sure room was restocked with ample towels and tidying up was immaculate
Roweda- smoothie maker at orchid grill. The best smoothies ever served with a smile
Mark Eric- omelette station- greatest omelettes- perfect every time!

In addition, our meal at Browns was delicious, romantic and our server was great. The chef made sure the fish I had requested earlier in the week was available for my husband and me!

So many people became our Ohala that week.

The only negative- our most expensive meal was the luau. Food was horrible - unappetizing at the buffet with flies swarming all over the food. The show was fun. Shell necklaces that were cheap were embarrassing to wear.

Date of stay: June 2019
Trip type: Traveled as a couple
2  Thank harvardmom2
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Tara_Harrington, Director of Guest Experience at Fairmont Orchid, responded to this reviewResponded June 21, 2019

Aloha, We are so honored to be your paradise, vacation getaway! It is wonderful to know you were well taken care of by our ohana and to see all that your enjoyed during your time with us. Thank you for recognizing our staff; your kind comments will be shared and celebrated with our team! We as well appreciate you sharing your honest feedback regarding your luau experience. Your comments are greatly appreciated as it provides us a valuable opportunity to measure how well we are meeting the expectations of our guests. Mahalo for choosing Fairmont Orchid. Our ohana hopes to warmly welcome you again should your travels bring you back to Hawaii Island. Warmest mahalo, Tara Harrington, Director of Guest Experience

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Reviewed June 19, 2019

We booked a week long stay at the Fairmont using Costco Travel and took advantage of an excellent deal.

The hotel itself is well maintained, the rooms spacious, and the bathrooms clean and well equipped. The staff is extremely friendly and attentive.

The pool area is very large, my only complaint is the water temperature in the pool was a bit warm. Many chairs surround the pool, some with shade covers. Private cabanas and round couch chairs were available for rent. It can get busy in the later morning, but in general I didn't have a problem finding a spot to camp out. There were three hammocks in the area which were nice.

We didn't eat at the restaurants although take out at the Brown's Deli was good, and I liked the pizza which I though was a great deal at $10.

The beach area was nice - there are lava reefs extending on both sides which kind of limited the surf, but made the swimming area safer. There also was surprisingly good snorkeling right off the beach on both sides of the reef. While not Hanauma Bay snorkeling, there was a nice variety of colorful fish and an occasional turtle.

Running in Mauna Lani was great - a 4.5 mile round trip from the Fairmont to the highway where you enter the resort area was a good workout with much of the first half being uphill. Runners also can venture from the Fairmont to the Mauna Lani beach club on the other side of the resort for a slightly longer run.

Families, couples, conventioneers, and everyone else can find much to like at the Fairmont Orchid!

Date of stay: June 2019
  • Trip type: Traveled as a couple
    • Location
    • Rooms
    • Service
2  Thank SeaMariner22
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Tara_Harrington, Director of Guest Experience at Fairmont Orchid, responded to this reviewResponded June 20, 2019

Aloha, Thank you for taking the time to share your positive experience with us and future guests! We are delighted to see all that you enjoyed during your stay with us and appreciate your feedback regarding our pool. Mahalo for choosing Fairmont Orchid and we hope to warmly welcome you again in the future! Warmest mahalo, Tara Harrington, Director of Guest Experience

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Reviewed June 19, 2019

My wife, myself and a friend stayed at the Fairmont Orchid November 2018, so please pardon the late review. We were there for four nights. It was our first stay at this Fairmont and I can confidently say it will not be our last! The hotel is beautiful, the staff were so helpful, friendly, courteous & professional. The amenities (pool, restaurants, valet, etc) were excellent. Full disclosure: we are Accor Platinum members. Since we live on O'ahu, we wanted to take advantage of our Accor benefits so we chose the Orchid as our staycation getaway. Needless to say, we will be returning again very soon! The room (Executive Suite, ocean view) was quite large. The view was amazing. The location of the hotel is exceptional! This was one of our top hotel stays ever!

Date of stay: November 2018
1  Thank Earl S
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Tara_Harrington, Director of Guest Experience at Fairmont Orchid, responded to this reviewResponded June 20, 2019

Aloha Earl, Thank you for choosing Fairmont Orchid for your staycation getaway! We are so glad to know you enjoyed your stay with us and were well taken care of by our staff. We appreciate you taking the time to share your experience and look forward to seeing you again! Warmest mahalo, Tara Harrington, Director of Guest Experience

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Reviewed June 18, 2019

Perfect blend of luxury in a relaxed but active atmosphere. The staff is beyond excellent with friendly smiles and help with any request. Lovely and immaculate grounds, perfectly clean and luxurious rooms. Perfect island location. I cannot think of a negative. It’s heaven! Our family will return!

Date of stay: June 2019
Trip type: Traveled with family
Thank Jennabakeita
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Tara_Harrington, Director of Guest Experience at Fairmont Orchid, responded to this reviewResponded June 20, 2019

Mahalo for choosing Fairmont Orchid! We are happy to see all that made your time with us a delight and are honored to be your perfect Hawaii Island getaway. Thank you for taking the time to share your experience. We look forward to seeing you and your family again! Warmest aloha, Tara Harrington, Director of Guest Experience

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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