I started reading reviews of the Orchid after I booked, and I started to get a bit spooked - some reviews were intensely critical of the property. We hadn't had a big family vacation in a few years, and wanted our visit to be memorable - in a good way.
There was no reason for concern. From arrival to departure, each and every staff member went out of his or her way to make our visit special. From the bell staff to the front desk, concierge, deli, pool - each and every staff member was lovely, friendly and helpful. We found the grounds well-kept and lush, and our upgraded room was spacious, well-decorated, kept very clean by the housekeeping staff, and had a stunning sunset view from the balcony.
Small touches such as delivery of bottled water to our room daily and towels and cold water being offered by the valet each time our car was brought around made us feel like we were living in the lap of luxury. The beach at the Orchid was just right for kids - there's a small, calm bay filled with sea turtles which is a wonderful spot for the first-time snorkeler or paddle boarder.
The unique spa was also a treat. I booked a reflexology appointment in one of the small waterfall-adjacent huts, and it was one of the most relaxing experiences of my life - not to be missed.
We've stayed at a number of upscale properties in the Islands including the Fairmont Kea Lani and Grand Wailea on Maui, the neighboring Mauna Lani and the Halekulani on Oahu, and the Orchid either met or exceeded our experiences at each.
My only criticism - and it feels picayune to mention it, but it was annoying to my kids - is that the daily activity card which is delivered to guest rooms had many incorrect time listings for complimentary beach activities, and some activities which were mentioned in hotel brochures were not offered at all. We missed out on petroglyph and history walks this way. It was a hiccup.
All in all, I highly recommend the Fairmont Orchid and hope to be able to visit again soon.
- Official Description (provided by the hotel):
- Fairmont Orchid, Hawaii is a Kohala Coast Hawaii oceanfront luxury hotel and resort with white sand lagoon, Hawaiian Spa Without Walls, golf, tennis, five restaurants, extensive meeting and event facilities, and a year-round children's program. ... more less
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- Also Known As:
- The Fairmont Orchid, Hawaii Hotel Waimea
- Fairmont Hotel Kamuela
- Fairmont Orchid Hawaii
- Fairmont Kamuela
- Kamuela Fairmont