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“Fabulous staff!”

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Fairmont Orchid, Hawaii
Ranked #2 of 4 Hotels in Puako
Certificate of Excellence
GreenLeadersSilver level
Reviewed June 26, 2014

This was my 3rd stay at this property. It has proved to be hit or miss over the years. This time it was great because of the staff. We had our 3 grandchildren with us and decided the convenience of the Gold Floor was worth the extra money, the constant availability of drinks and snacks made our life easier, and the staff on the Gold Floor made our stay fabulous. Nothing was too much trouble for the lovely Elizabeth, and the kids loved her. At the beach shack there was a lovely woman named Rose who took us all out in a catamaran and taught us how to weave palm fronds. The beach staff were happy to inflate the kids toys and very helpful.
Once we found just the right restaurant on the property for eating with 3 kids under 7 that went smoothly too, I recommend the beach front hale kai, the waitstaff got the kids meals out fast with a smile. The house keeping staff was great, they let you pick a time daily for housekeeping and that works so well for us.
I had a marvelous massage at their spa, ask for Stacey, so relaxing and therapeutic.
A few minor problems with things, the bathroom was Tired, the shower head flopped around, and the shower door didn't close all the way. And the pool was a bit dirty at the end of the day.
I would return for another stay with the kids, the little waveless bay is great for the kids, and they loved all the turtles.

Room Tip: ask for an ocean view room facing the garden not the golf course, unless of course you would prefer...
  • Stayed: June 2014, traveled with family
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Thank livingontheriver
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheFairmontOrchid, Guest Relations Manager at Fairmont Orchid, Hawaii, responded to this reviewResponded July 2, 2014

Aloha, We are delighted that your recent experience at The Fairmont Orchid was a positive one. The attentive staff and wonderful extras on Fairmont Gold are an amazing value. Thank you for your lovely comments about Elizabeth and Rose, and your recommendation of Stacey for a relaxing and therapeutic massage. We are so sorry to learn of the maintenance issues in your guest room; your feedback has already been shared with our maintenance team for attention. Thank you for choosing to stay with us again; we look forward to the pleasure of welcoming you back again.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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2,039 - 2,045 of 4,104 reviews

Reviewed June 26, 2014

What a stunning place to stay. This hotel is one of the best that we have stayed in, perhaps even the best. The place is clean and well maintained. Large bedrooms and the beds/pillows are so comfortable. We really enjoyed the food at all the restaurants and bars. Breakfast buffet was not cheap but the fresh fruit selection alone was well worth the money together with the sea view. Great to see green sea turtles on the beach and in the water every day and watch the sun set each night. The pool area was fantastic with plenty of fresh towels on demand. All the staff were friendly and said 'hello' constantly- what great people! A real paradise. Only wish we could have stayed longer. If you can afford a little extra to stay here then do so. Big Island is a fantastic place to visit.

Room Tip: Most room have good views
  • Stayed: June 2014, traveled with family
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Thank jeftravelfar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheFairmontOrchid, Guest Relations Manager at Fairmont Orchid, Hawaii, responded to this reviewResponded July 2, 2014

Aloha and thank you for your lovely review. We look forward to your return soon!

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Reviewed June 26, 2014

Once again we stayed at the Fairmont Orchid for the 1/2 ironman and once again we couldn't be happier. This time we had breakfast included and it was fabulous (especially the pineapple jam!) the only downfall was the wait time, but that just goes to show how popular it is! The hotel is beautifully presented and every staff member I came across was lovely. We booked a tour with the concierge and it was spot on, just as she said. When I requested an additional black tea bag it came promptly and with a selection of different black teas so I could have a few.

We ate at the poolside restaurant/bar and loved seeing the turtles come up the beach at sunset.

The most important part of any stay is that I have a quiet room and that was exactly what I got, it meant a blissful sleep after a day or swimming and lying in the sun.

I would highly recommend this hotel for families or couples, you will love it.

Room Tip: Partial ocean view is worth the extra, ask for a high floor.
  • Stayed: June 2014, traveled as a couple
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Thank Lindaluvs2travel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheFairmontOrchid, Guest Relations Manager at Fairmont Orchid, Hawaii, responded to this reviewResponded July 2, 2014

Aloha, thank you very much for choosing to stay with us once again. We truly appreciate your loyalty and are delighted by your gracious compliments and high recommendation. Please come back and stay with us again soon!

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Reviewed June 25, 2014

The resort is beautiful. The grounds are huge and lush with fragrant flowers everywhere, waterfalls, koi ponds and garden statues that gives you a serene paradise feeling. The swimming pool is very large and "free form" design with lava rocks and palm trees. Plenty of lounge chairs and everything is in very good repair. In the evening, "Tiki" torches are lit giving the complex a very romantic feel.
There is a lagoon at one side of the property with a small beach where you can swim with the sea turtles that come here.
The rooms are very nice. We had a standard hotel room that was very tastefully decorated in soft colors and accented with crown moldings and nice new furniture. The balcony overlooked the golf course and ocean.
The main lobby is very impressive, the staff was very efficient and polite making us feel welcome. The same can be said of the bellmen, who will assist you in any way they can to welcome you. The parking lot is a bit of a walk to your car, but if you are fit this is not a problem. For those with mobility issues, the bellmen will help in any way to make the car parking no problem.
The food is pricey, but very good. We had the car and we went to nearby restaurants for most meals. Nearby is a grocery store, where you can buy just about any type food. we bought sandwiches to eat as a picnic lunch during our island touring. Lots of beaches and parks with picnic spots to eat.
This resort we felt gave very good value for our money.

  • Stayed: August 2013, traveled as a couple
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Thank James M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 24, 2014

I chose the Orchid after careful review of Trip Advisor. We could not afford the Four Seasons :) and wanted to have as luxury an experience as close to that as possible.

The grounds are immaculate and beautifully landscaped. There are a few tame cats (4-5?) on the grounds that look cared for. While this may not be a positive thing to some, I really liked it. One spent the afternoon in my lap, which was very soothing and relaxing. He spends the afternoons sleeping in a cabana down by the beach.

The pool is lovely, and snorkeling in the ocean is very good (reefs, fish, giant sea turtles). There is a nice long walk possible along the coastline, giving a view of other resorts/facilities, which frankly do not compare to the beauty of the Orchid.

The food was excellent, both at Brown's (dinner) and the Luana Lounge. The entertainment was skilled and enjoyable.

I saw on other reviews that, when corporate events occur, the atmosphere changes at the resort, and we did experience that. We had several luscious days without a corporate event, and then one did occur and the grounds were busier, the corporate attendees had a different "energy" than other guests (louder, more drinking), which was not quite as nice. However, we felt lucky to have a few days without their presence. And we just chose to go down by the beach on those days.

All in all, a lovely resort. We would go back.

  • Stayed: June 2014, traveled as a couple
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Review collected in partnership with Fairmont Hotels & Resorts
Thank Meris W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheFairmontOrchid, Guest Relations Manager at Fairmont Orchid, Hawaii, responded to this reviewResponded July 2, 2014

Aloha Meris, we are so pleased to hear of your recent wonderful experience at The Fairmont Orchid, Hawaii; thank you for sharing on TripAdvisor.  Just like so many places all over the world, Hawaii Island is challenged with a growing feral cat population. As part of an island-wide effort to stabilize and eventually decrease the population, volunteers manage a colony of feral cats who have made this area their home.  This involves spaying/neutering, and then providing food and water, which is done in a remote area to minimize guest contact.  For the most part the cats are not tame and avoid humans, but there are a few who were obviously pets at one time and have adapted quite nicely to resort living!  We are pleased that their presence added to your relaxing experience.  Thank you very much for choosing to stay with us - we look forward to welcoming you back!

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Reviewed June 24, 2014

Even though we are residents of this island and have experienced staying at all of the hotels on the Kohala Coast, we found this to be the best stay we've ever experienced!! The atmosphere inside and out is very beautiful and relaxing. The employees are very friendly and genuine.

  • Stayed: June 2014, traveled as a couple
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Review collected in partnership with Fairmont Hotels & Resorts
Thank Joanna K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 23, 2014

We loved the Fairmont! My husband and I went to celebrate our honeymoon/first anniversary. The staff was friendly and the service provided was impeccable. Our room was clean and nicely appointed. Beautiful ambience!

  • Stayed: June 2014, traveled as a couple
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Review collected in partnership with Fairmont Hotels & Resorts
Thank laurenm911
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheFairmontOrchid, Guest Relations Manager at Fairmont Orchid, Hawaii, responded to this reviewResponded July 2, 2014

Aloha Lauren, congratulations on your honeymoon/anniversary! We are grateful that you chose The Fairmont Orchid, Hawaii to celebrate this special occasion. Please come back and stay with us again soon!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Fairmont Orchid, Hawaii

Address: 1 N Kaniku Dr, Puako, Island of Hawaii, HI 96743-9731
Phone Number:
Location: United States > Hawaii > Island of Hawaii > Kohala Coast > Puako
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Green Hotel in Puako
#2 Romantic Hotel in Puako
#2 On the Beach Hotel in Puako
#2 Spa Hotel in Puako
#2 Luxury Hotel in Puako
#2 Family Hotel in Puako
Price Range: $306 - $741 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Fairmont Orchid, Hawaii 4.5*
Number of rooms: 540
Official Description (provided by the hotel):
Fairmont Orchid, Hawaii is a Kohala Coast Hawaii oceanfront luxury hotel and resort with white sand lagoon, Hawaiian Spa Without Walls, golf, tennis, five restaurants, extensive meeting and event facilities, and a year-round children's program. ... more   less 
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Also Known As:
The Fairmont Orchid, Hawaii Hotel Waimea
Fairmont Hotel Kamuela
Fairmont Orchid Hawaii
Fairmont Kamuela
Kamuela Fairmont

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