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“Gorgeous property with friendly staff”

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Fairmont Orchid, Hawaii
Ranked #2 of 4 Hotels in Puako
Certificate of Excellence
GreenLeadersSilver level
San Francisco, California, USA
Level 6 Contributor
165 reviews
75 hotel reviews
common_n_hotel_reviews_1bd8 73 helpful votes
“Gorgeous property with friendly staff”
Reviewed June 1, 2014

The Fairmont lived up to its reputation as a brand. The place was beautifully designed and put together. The staff was everywhere and very friendly. We were greeted with leis (the stone type and unfortunately not the flower type) but at least they had fruit infused water available in the lobby. They do also put out coffee and tea early in the morning for people who get up very early (due to jet lag).

We got a partial-ocean view room which felt modern and recently renovated. It had an incredibly comfortable bed. The bathroom is classy and spacious.

The location is quite secluded which is good and bad. It's about 30 minutes from the airport and the marina but being in Hawaii, you're rarely in a rush and there isn't really any traffic so it makes for a leisure drive.

The luau was the most classy one I've been to and I actually learned a fair amount about the Polynesian culture. It featured some of the best food of the trip. Brown's restaurant on-site is also great.

I'd come back and stay here again easily.

  • Stayed May 2014, traveled as a couple
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Helpful?
1 Thank Victor W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheFairmontOrchid, Guest Relations Manager at Fairmont Orchid, Hawaii, responded to this review, June 9, 2014
Aloha Victor, and thank you for taking the time to post your review. Your feedback is important to us, and your wonderful comments about our resort, services, and employees are very much appreciated. We hope you will come back and stay with us again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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4,039 reviews from our community

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Rating summary
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  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (872)
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Parker, Colorado
Level 4 Contributor
30 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
Reviewed May 31, 2014

Excellent room, outstanding restaurants, brilliant service in every area of the resort, beautiful and challenging golf and a perfectly relaxing lagoon. Visited with my son and would love to stay again.

  • Stayed June 2013, traveled with family
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Helpful?
Thank JRP
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nampa, Idaho
1 review
Reviewed May 30, 2014

If you want a pampered and unique beachfront experience, it doesn't get any better than the Gold Floor at the Fairmont Orchid. From Devon at the door when you arrive to Stacy and her Gold Floor team to great employees at the beach like Ammon, Elaine and Ashley to a friendly chat with Derek at the very cool lagoon bar--this property has a strong Aloha spirit and a unique and picturesque setting that I have not seen anywhere else in all the islands. Don't forget Manny and Margie on the guest service line--yeah operators who are delightful and care about your guest experience! After 30 years off coming to Hawaii, I feel fairly qualified to say it. I would suggest you check it out for yourself. You'll go back again and again.

  • Stayed May 2014, traveled on business
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Review collected in partnership with Fairmont Hotels & Resorts

Helpful?
Thank Mark G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheFairmontOrchid, Guest Relations Manager at Fairmont Orchid, Hawaii, responded to this review, June 9, 2014
Aloha Mark, thank you very much for your feedback, and for recognizing so many of our colleagues for their part in making your stay memorable. We truly value your gracious compliments, and are looking forward to your next visit!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Phoenix
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed May 29, 2014

The staff at The Orchid truly make you feel special. As cliche as that may sound you will understand if you stay at this resort. Even my 5 year-old son made a thank you note for a member of the staff. The beach is pristine and our room was perfectly appointed. The best part of this property as compared to other resorts in it's class is that it's not crowded! We've stayed at the St. Regis and Hyatt on Kauai as well as many other resorts which claim to be family friendly and this is the first time we felt at home. You won't have to fight for a chair at the pool or the beach! As a Fairmont Presidents Club member I have high expectations and my expectations were thoroughly exceeded at this property. We are already planning our next trip!

  • Stayed May 2014, traveled with family
    • Value
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Review collected in partnership with Fairmont Hotels & Resorts

Helpful?
1 Thank Staci M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheFairmontOrchid, Guest Relations Manager at Fairmont Orchid, Hawaii, responded to this review, June 9, 2014
Aloha Stacy, thank you so much for sharing your recent experience at The Fairmont Orchid. We are delighted to know your expectations were exceeded, and especially pleased that you and your family felt at home while you were here. We look forward to welcoming you back soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Birmingham
Level 5 Contributor
99 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed May 29, 2014

I found this to be a very interesting hotel. It was nice, with lots of amenities. Beach, pool, eating, fitness, lounges were all excellent. Rooms were OK, not the best design of beach hotel. Most rooms are beach view. Staff was excellent and very attentive to needs. Would stay at hotel again on next visit.

Room Tip: Get as close to beach room as possible.
See more room tips
  • Stayed May 2014, traveled as a couple
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Helpful?
Thank William M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Puyallup, Washington
Level 3 Contributor
11 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed May 28, 2014

We just returned home from our third stay at the Fairmont Orchid, the Gold Floor and each year we are continually impressed with the amazing service and fabulous accommodations of the facility. The staff is friendly, ready to help out in any way to make your stay the best it can be and the benefits of the Gold level are more than worth the extra price. We have been especially pleased with two exceptional staff members...Stacy and Stephanie, who both go above and beyond to greet, help and do whatever it takes to make their clients happy! We HIGHLY recommend this facility (all staff on the grounds are wonderful!) and especially the Gold floor!

  • Stayed May 2014, traveled as a couple
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Helpful?
Thank Terri B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheFairmontOrchid, Guest Relations Manager at Fairmont Orchid, Hawaii, responded to this review, June 9, 2014
Aloha Terri, Mahalo for coming back to stay with us again and for your kind compliments about your experience on Fairmont Gold. We are very fortunate to have Stacy and Stephani on our team, and appreciate you taking the time to recognize them for their part in making your stay a memorable one. We look forward to your next visit!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
massachusetts
Level 6 Contributor
126 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 68 helpful votes
Reviewed May 28, 2014

By far, this is the loveliest hotel I have ever been to. The staff is superb and so gracious with ideas for all. We stayed for 10 days in 2012 and would go back in a heartbeat. It is a lovely home base for easy access to almost all of the big island. But, you could ever leave and feel perfectly content.

Worth every penny.

Room Tip: They have a lovely coffee bar and low key eatery on site.
See more room tips
Green Features: Very thorough! They do so much to preserve the pristine feel of the place.
  • Stayed June 2013, traveled with family
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Helpful?
Thank mama_in_vegas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Fairmont Orchid, Hawaii

Property: Fairmont Orchid, Hawaii
Address: 1 N Kaniku Dr, Puako, Island of Hawaii, HI 96743-9731
Phone Number:
Location: United States > Hawaii > Island of Hawaii > Kohala Coast > Puako
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Family Hotel in Puako
#2 Spa Hotel in Puako
#2 Romantic Hotel in Puako
#2 Luxury Hotel in Puako
#2 Green Hotel in Puako
#2 On the Beach Hotel in Puako
Price Range (Based on Average Rates): $$$
Hotel Class:4.5 star — Fairmont Orchid, Hawaii 4.5*
Number of rooms: 540
Official Description (provided by the hotel):
Fairmont Orchid, Hawaii is a Kohala Coast Hawaii oceanfront luxury hotel and resort with white sand lagoon, Hawaiian Spa Without Walls, golf, tennis, five restaurants, extensive meeting and event facilities, and a year-round children's program. ... more   less 
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Also Known As:
The Fairmont Orchid, Hawaii Hotel Waimea
Fairmont Hotel Kamuela
Fairmont Orchid Hawaii
Fairmont Kamuela
Kamuela Fairmont

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