We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Excellent Ocean Front Deluxe”

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 8 more sites!
Mauna Lani Bay Hotel & Bungalows
Ranked #3 of 4 Hotels in Puako
Certificate of Excellence
Reviewed January 25, 2014

My Wife and I spent our last 3 days of our honeymoon at the Mauna Lani. This hotel is beautiful and clean. There was some construction still going on by the pool but nothing bothering. Fantastic beach and great place to relax. Our booking included a buffet breakfast every morning and a 100 dollar a day credit with covered everything at the hotel and even some items from the hotel store to bring home. We ate at the Canoe House our first night which was ok but not great, I think you pay more for the atmosphere. We also ate at the Bay Terrace for lunch which was very good. Without the credit we likely would have gone off resort for most meals as it is somewhat expensive but that's just the convenience. Our final morning we watched humpback whales breaching for over 2 hours front our lanai which was a fantastic end a our stay. Edwin at the front desk was very helpful and courteous with everything we needed.

Room Tip: We had room 638 ocean front deluxe, but honestly any room at this hotel would be great.
See more room tips
  • Stayed: December 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank MandJVacay
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a ReviewReviews (2,099)
Traveler rating
Traveler type
Time of year
Language
  • More languages

980 - 986 of 2,099 reviews

Reviewed January 22, 2014

After looking at Trip Advisor and seeing a mixed review, I was starting to feel a little suspicious about the quality we were going to find. Do not pay attention to the "Negative Nancy's" regarding this property! How can anyone criticize this place? Its magnificent! The hotel itself is beautiful with its open air center including palm trees and tropical greenery. Ponds with tropical fish are abundant all around the resort. Terrific full breakfasts are provided every morning at the downstairs restaurant which include fresh papaya , pineapple and tropical juices. There is an upscale patio restaurant on property called the Canoe House that we enjoyed on a full mooned night. The meals are delicious. The rooms are large and comfortable. I wish they included separate showers but alas, the bathtub shower is adequate. I heartily recommend an ocean front room if you can spring for it. We were on the 4th floor overlooking the palm trees and kept our balcony door opened each night listening to a roaring ocean. What a treat!

One last item. My wife and I are both golfers and have played many great courses around the world. If you play do not miss the golf here. Both courses are in pristine condition and will give you both the challenge and spectacular ocean views you are looking for.

Room Tip: Ocean front 4th floor or above if you can spring for it! Its worth the extra cost!
See more room tips
  • Stayed: January 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank William C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 20, 2014

I stayed here for the first time in 1995 and have always wanted to return - and it is still outstanding in every respect, even considering the restaurants are over priced Hawaii style, but that is the price of Hawaii. And you have good restaurant alternatives in Waimea [try the Red Water Cafe] and Kawaihae [Cafe Pesto is not bad].

Facitlites and services are all first rate. No resort fee. One tip: do not get an Ocean View room anywhere on the north side. The ground floor coffee cafe has an entertainer Wed-Sunday night who goes until 11 PM and as the entire hotel is open air it seems as if he is on your balcony. They moved us promptly on request but if the hotel is full you'll be out of luck.

The Four Seasons might be better, but is is $900 a night, twice as much.

Room Tip: Avoid the north side. The ground floor coffee cafe has an entertainer Wed-Sunday night who goes un...
See more room tips
  • Stayed: January 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
3  Thank Odysseusaz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 18, 2014

We stayed at Mauna Lani April 2013. Great place! We got a free upgrade to ocean view. Service was great. Beach beautiful. Good snorkeling just next door , a short walk to the left. Loved getting free snorkel gear. We enjoyed all the fish and shark ponds. Very peaceful.
We stay again if we are on the Big Island again!!

Stayed: April 2013, traveled as a couple
1  Thank Nancy E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 17, 2014

What a grand hotel.
Spent a relaxing 6 nights here in early January. We didn't have an ocean room like most people suggest but were still very happy with our garden view room; it felt very luxurious!
The very big comfortable bed and his and hers vanities were my favorite parts of the room.
The grounds of the hotel are just breathtaking and never ending; ponds, beaches, pools, everything was just beautiful.
Staff were helpful and caring.
The breakfast at the main restaurant wasn't great but all other meals there were enjoyed.

  • Stayed: January 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Stacey D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 17, 2014

We visited Mauna Lani last summer, and my review is rather delayed. I have reflected upon our holiday there a lot, because there is a lot to praise about this hotel. You aren't hassled around the pool, the bar staff were charming and the room we had was more than adequate. We loved the large swimming pool and the fish pools provided lots of entertainment. The location was lovely, and the front desk staff and hotel drivers were really helpful. However, we felt that the general atmosphere of the whole hotel was tired, both design wise and with certain factions of the staff body.

The beach staff were downright rude, and we complained when we checked out. As we were leaving checkout a fellow resident approached us to say they had had the same experience. The restaurant, The Canoe House, was deeply pretentious. The food was awful, although the manager on duty did all he could to help us, and it could have been our choices.

I wouldn't stay there again. We had a good time, but when I look back, I wish I had booked another hotel. London to Hawaii is a long way and way too precious a trip to spend in a very average, tired hotel, that was clearly wonderful many years ago.

I must concede that we did travel last summer, and I hope the management have made plans for refurbishment, and training for those bored beach staff.

  • Stayed: August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
2  Thank JJ1612
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 17, 2014

Musicians playing beautiful Hawaiian music while children dance the hula, guests stroll the path that winds along the ocean and families who look like they're straight out of a J. Crew ad wearing white linen outfits eat at beautiful outdoor restaurants...its the stuff of Hawaiian dreams. Unfortunately, that's the Four Seasons, not the Mauna Lani.

The Mauna Lani is nice, very nice but they seem to roll up the sidewalks in the oversized ill conceived lobby/fish garden after 6 pm. Many nights we came back feeling like we'd entered a warm weather version of the Shining...no staff, no guests in sight.

The food at the breakfast buffet was good. There was, however, little variation and it got a bit boring after the first couple days. We didn't eat at the Canoe House but the coffee shop was empty each night we stayed despite a guitar player 4 of the nights we were there. The shop selling Hawaiian antiques and artifacts was closed every time we went by.

The room was very clean and the maids should be complimented on their work which was beyond reproach. Each room has a balcony with at least a sliver of an ocean view and, in our case, a nice view of the pool.

The pool is again, adequate, but the policy of assigning guests pool chairs which are theirs for the duration of their stay wasn't well explained on our arrival and resulted in confusion when we took chairs already "assigned". The construction criticized by other reviewers is now limited to a small area just beyond the pool and the workmen were considerate about not starting too early.

There is no question that the Four Seasons is a nicer hotel but its also close to $1000/night without breakfast. At one third the cost, the Mauna Lani is a good value and will leave you with enough money left to eat while you're there.

  • Stayed: January 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank ChicagoOnthego
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotels you might also like...
Also consider these accommodations in or near Puako
5 mi away
Mauna Kea Beach Hotel, Autograph Collection
4.5 mi away
Hapuna Beach Prince Hotel
1.4 mi away
Kings' Land by Hilton Grand Vacations
Show Prices
Show Prices
Show Prices
22.8 mi away
Courtyard by Marriott King Kamehameha's Kona Beach Hotel
0.5 mi away
Fairmont Orchid, Hawaii
2 mi away
Hilton Waikoloa Village
Show Prices
Show Prices
Show Prices

Been to Mauna Lani Bay Hotel & Bungalows? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Mauna Lani Bay Hotel & Bungalows

Address: 68-1400 Mauna Lani Drive, Puako, Island of Hawaii, HI 96743-9726
Phone Number:
Location: United States > Hawaii > Island of Hawaii > Kohala Coast > Puako
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Family Hotel in Puako
#1 Romantic Hotel in Puako
#3 Spa Hotel in Puako
#3 On the Beach Hotel in Puako
#3 Luxury Hotel in Puako
Price Range: $330 - $563 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Mauna Lani Bay Hotel & Bungalows 4.5*
Number of rooms: 341
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Travelocity, Orbitz, Priceline, HotelQuickly, Cancelon, Evoline ltd, TripOnline SA and getaroom.com so you can book your Mauna Lani Bay Hotel & Bungalows reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Mauna Lani Bay Hotel And Bungalows
Mauna Lani Bay Resort
Mauna Lani Resort

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing