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“A disappointing experience”

Outback Jack's Bar & Grill
Ranked #235 of 326 Restaurants in Lake Macquarie
Cuisines: Steakhouse
Restaurant details
Reviewed December 4, 2012

This is the third time we have eaten here and, quite frankly, we were disappointed this time. In the past we have enjoyed good food and service. On this occasion, we ordered our meal as usual and when the steak arrived it was burned. Yes, we asked for 'medium to well done', but this was well and truely well done! The waitress kindly offered to take it back and get a new one, but returned to say the cook believed it was eadible so no replacement!! So we were stuck with an overcooked steak which I ate because it was there. It just makes you think twice about whether to eat there again. If there is a next time, we'll go for medium then get it cooked more if needed. But, why be so unresponsive, why get customers off side when it surely wouldn't cost much in time, effort or money to keep the customers satisfied. By the way, service etc was fine, it just leaves a big BUT!

    • Value
    • Atmosphere
    • Service
    • Food
Thank jono13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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