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“Overrated. Wasted $$$$. Bad food. Left disappointed.” 2 of 5 bubbles
Review of Round Hill Hotel & Villas

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Round Hill Hotel & Villas
Ranked #1 of 1 Hotels in Hopewell
Certificate of Excellence
New York City, New York
Level Contributor
17 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
“Overrated. Wasted $$$$. Bad food. Left disappointed.”
2 of 5 bubbles Reviewed May 20, 2013

I'm being fair by rating this place 2 stars. I stayed in a villa with a shared pool, 3-4 villas shared the same pool (aka "semi private"). I agree with SarahXS's review, the resort was completely overrated.

The food was not what they advertised. Most were not kept at proper temperatures or handled properly. The food was NOT good and tasted like it came out of a 3 star all inclusive hotel like the holiday inn. What made matters worse was the service! Everything took forever. One night my A/C broke (it was HOT) and it took them over 6 hours to get to my room, no exaggeration. If I asked for anything extra like mosquito coils- they would never arrive. My iphone also got stolen.

The only good food comes out of the beach grill, the chef has pride in the food he is serving-- unlike the other staff here who reluctantly do their job. Also expect to tip like your jay z on top of the automatic 15% or whatever it is. I also had a few good breakfasts in my room but there was a few that arrived weird- for example the oatmeal tasted like fish sauce was in it.

For the money I spent (about 10,000 for 2) I would have stayed somewhere else. I wasted my time and money here. Yes it's beautiful but for the money there is so much better out there. Why pay 5 star prices for 1 star service??

the exception: The spa was amazing.

  • Stayed April 2013, traveled as a couple
    • 1 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
5 Thank stacey212
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Omar R, General Manager at Round Hill Hotel & Villas, responded to this review, May 26, 2013
Dear Stacey212,

We are very sorry that you were disappointed with your recent stay. Our culinary program is a sustainable one that focuses on using the freshest, tastiest and most nutritious ingredients from our on property organic vegetable garden and sourced from local farmers and fishermen. Our executive chef and his team take great pride in combining these ingredients to create gastronomic experiences for our valued guests, therefore we truly regret that the food service and quality of food did not live up to your expectation.

Our rates attract a 15% service charge therefore any additional tipping is at the discretion of our guests.

Thank you for sharing your comments and allowing us to take the appropriate action where necessary to ensure that all our guests experience the warm and impeccable service that is synonymous with Round Hill. We wish you all the best in your future travels.
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1,240 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (397)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Spanish first
  • Any
English first
Houston, Texas
Level Contributor
133 reviews
50 hotel reviews
common_n_hotel_reviews_1bd8 81 helpful votes
5 of 5 bubbles Reviewed May 19, 2013

I carefully chose Round Hill as a surprise birthday destination birthday trip. Really, I just about wore TripAdvisor out! Round Hill pulled through with a great, great experience. Our goals were romance, quiet, scenery, spa, beach and cuisine. Our room was very nice. The service was absolutely perfect. Our dining experiences were terrific, especially the in-suite breakfasts. The beach is so sweet and the spa (while overly expensive) is really wonderful. There's also the panache of the rich and famous: Hollywood history, the JFK visits and the current neighbor Ralph Lauren whom we saw every day. Go!!! It's easy to get there!!! The fellow guests are terribly interesting as well.

Room Tip: They are very wiling to show you empty units in case you want to move. There's quite a differen...
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  • Stayed January 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank 77027
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Omar R, General Manager at Round Hill Hotel & Villas, responded to this review, May 20, 2013
Dear Valued Guest,

Thanks for the wonderful feedback on your recent stay. We are happy to hear that you had a great vacation. We look forward to welcoming you back to Round Hill for many more visits.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York City, New York
Level Contributor
88 reviews
64 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
5 of 5 bubbles Reviewed May 18, 2013

This hotel is at a nice location in a lush green garden. I stayed at the hotel part and the view from the room is great! The Ralph Lauren design is perfect for this place. The rooms are nice, very clean but not to big. The pool is not a big one but new and the view is just famous. The food at the restaurants is good, there is some room for improvements. The staff in the hotel and the staff around the pool is nice and friendly. The cleaning team is very friendly and does a great job. The restaurant staff for lunch and especially dinner is friendly and quick, Paul as a example is very friendly and good! The bar people are knowable especially Gerard is a great guy. The lowest quality in service is in the morning at breakfast, just average there. The prices for the food and especially the wine is a little to expensive, for what you get. There was also some heavy noise for two days because of a construction work at one of the villas. But overall a great hotel with great staff.

Room Tip: The hotel rooms are nice and the location is very close to the beach. The upstair rooms are nice but...
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  • Stayed May 2013, traveled solo
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank Hahee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Omar R, General Manager at Round Hill Hotel & Villas, responded to this review, May 20, 2013
Dear Valued Guest,

Thanks for the wonderful feedback on your recent stay. We are happy to hear that you had enjoyed your stay with us. We have noted your recommendations and will actively work on them. We hope that you will return in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Los Angeles, California
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 bubbles Reviewed May 12, 2013

If you're at all cosmopolitan and from LA/NY/SF, you will find this resort very average. Had extremely high hopes for Round Hill given the over the top positive reviews. People describe this place as "heaven", "treated like royalty", etc. I found the entire trip lacking given we spent almost 10k for one of the villas for 1 week. The resort was overrun with families and children. I have two children myself, but if I were single, I would be extremely turned off. Beach was not really a beach at all. Had about 10 feet of sand it seemed (exaggeration). Don't expect some sprawling glamourous beach, there is not one. Food was mediocre to low quality and very over priced. I got food poisoning the first day after eating a Caesar salad, and from that day forward ONLY ate cooked food. Their signature restaurant upstairs was good. Staff was courteous, but it was not the luxury I would expect given the reviews. My gold standard would be the Four Seasons Maui at Wailea, which costs less than Round Hill and is actually worth every penny.

Room Tip: Go for a villa. I've stayed in nicer rooms than the Pineapple House at the Jersey shore!
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  • Stayed March 2013, traveled with family
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
2 Thank SarahXS
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Omar R, General Manager at Round Hill Hotel & Villas, responded to this review, May 15, 2013
Thanks for providing us with feedback on your recent vacation. We are truly sorry that you did not have the experience that you anticipated during your stay with us. Due to the beauty, layout, facilities and warm Jamaican hospitality of our staff, Round Hill is a popular destination for families with children of all ages. Parents can leave their children in the care of well-trained staff at the Pineapple Kids Club or with a hired nanny, and relax in the tranquility of the resort’s spa and its environs; go for long walks in our lush tropical gardens; and have romantic dinner and dancing under the stars. Our beach is well-liked by our guests who return year after year and who enjoy swimming in the warm waters of the Caribbean Sea and watching the most spectacular sunsets as they sip cocktails by master bartender, Stewart.

We have checked our records and could not find a report of food poisoning. This is a matter that is taken very seriously as the health, safety and comfort of all our guests are paramount. We would love the opportunity to investigate this matter further so please feel free to contact me at omar@roundhill.com.

We wish you and your family all the best in your future travels.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
bradleymboyd
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 bubbles Reviewed May 9, 2013

Perfect atmosphere for high-end vacation. Staff could not be more friendly and accommodating to your needs. The best food we have ever eaten in the Caribbean. If you love big, loud, resorts with boose cruises, this is not your place.

  • Stayed May 2013, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank bradleymboyd
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Omar R, General Manager at Round Hill Hotel & Villas, responded to this review, May 10, 2013
Dear Valued Guest,

Thanks for providing us with feedback on your stay. Round Hill offers a different alternative to guests who desire an low-keyed vacation where they can relax and be pampered. We look forward to welcoming you back for another spectacular vacation.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York City, New York
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed May 8, 2013

We just spent a most idealic weekend at Round Hill, and were once again reminded why it is our favorite place to vacation. We were greeted so warmly by Josef and Omar...the entire front desk team...Troy and Kingsley, of course...Calvin, Ian and the rest of the guys at the tennis courts...Stewart, Davis and Steve at the beach...and the wonderful Cottage 21 staff, Carmen and Desmond. Carmen even remembered the last time we visited "her" Cottage in May 1998, and proudly showed us the note we wrote in the guest book. We received a "Welcome Home" at every turn, and were treated like family.

The property is exceptionally lush and beautiful, and we are in love with the design and architecture. I am constantly trying to capture the ambiance -- and inspire our own home with that feeling of "Jamaica." The food was exceptional. We looked forward to breakfast every morning and ate way too much. One morning Carmen surprised us with banana pancakes, and they were the best we ever tasted. The new lunch grill was great -- shrimp curry and roti was the favorite, by far. Dinners too, were delicious. We especially loved "Farm to Table" night. You must have the marlin yam balls, not the best name, but so delicious, and the steamed snapper in parchment paper. We love the new upstairs dining area, and bar -- gorgeous! The stroll to dinner past the orchids and fire pit was a nice touch. We met great people, and stayed up late 2 nights talking "advertising" stories.

During the day, we hung out at the Spa lawn area, very tranquil and private. It was the perfect area to read and enjoy the sound of the pebbles rolling back and forth in the waves. Have the "signature" pedicure while you are out there.

I lost my Mom a few weeks ago, and we came here for a bit of rest and relaxation. It felt like we were beside her in Heaven. I can't thank the staff at Round Hill enough for their kindness, care and spirit at a time when it was most needed.

Room Tip: The rooms are beautiful, but the Villas are so special if you are travelling with family and freinds...
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  • Stayed May 2013, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Jean-S-1994
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Omar R, General Manager at Round Hill Hotel & Villas, responded to this review, May 10, 2013
Dear Valued Past Guest,

Thanks for continuing to choose Round Hill as your special vacation destination. We pride ourselves on building lasting relationships with our loyal past guests who are our true ambassadors. While we are committed to making improvements on all areas of the property the friendly staff are our stars that make us shine. They continuously go out of their way to ensure that our guests experience a uniquely Jamaican vacation. All of us look forward to welcoming you back for more pampering and total relaxation.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kingston, Jamaica
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed May 7, 2013

Had an amazing time at Round Hill! Everything was top notch, the service,rooms and property. Can't wait to get back there. It's so wonderful when you go to a hotel and you are made to feel like royalty. The service we received made our visit one which my family will remember for a long time. Telling all my friends and family, Round Hill is a musT do.

Stayed December 2012, traveled with family
Helpful?
2 Thank Stacymich1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Omar R, General Manager at Round Hill Hotel & Villas, responded to this review, May 10, 2013
Dear Valued Guest,

Thanks for choosing Round Hill as your family vacation. We are happy to hear that you all enjoyed your stay and are looking forward to your return visit. It is wonderful that we were able to create lifetime memories and welcome you back with true Jamaican hospitality and warm smiles for another blissful experience.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Round Hill Hotel & Villas

Property: Round Hill Hotel & Villas
Address: John Pringle Drive, Hopewell, Montego Bay, Jamaica
Phone Number:
Location: Caribbean > Jamaica > Saint James Parish > Montego Bay > Hopewell
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool
Hotel Style:
Ranked #1 of 1 Hotels in Hopewell
Price Range (Based on Average Rates): $$$$
Hotel Class:4.5 star — Round Hill Hotel & Villas 4.5*
Number of rooms: 95
Official Description (provided by the hotel):
Round Hill Hotel and Villas is situated on a lush 110-acre peninsula just west of Montego Bay, Jamaica. Boasting a guest list of world leaders, cultural icons and Hollywood A-listers, this classic resort continues to attract a jet-set from around the world who enjoy timeless glamour and understated luxury along with pristine natural beaches and the inimitable Caribbean waters. Accommodations include 36 Ralph Lauren-designed oceanfront guest rooms, 90 luxurious villa rooms and suites or a selection of 27 private 2 - 6 bedroom Villas – most with private pools. Other highlights include open-air terrace dining and The Grill at Round Hill, award-winning family programs, an infinity pool, tennis courts, and an Elemis spa located in a beautifully-restored 18th century plantation house. ... more   less 
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Also Known As:
Round Hill Hotel And Villas
Round Hill Resort
Round Hill Jamaica
Round Hill Hotel & Villas Jamaica/Montego Bay

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