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“A real treat”

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Round Hill Hotel & Villas
Ranked #1 of 1 Hotels in Hopewell
Certificate of Excellence
Reviewed April 21, 2013

I didn't think we would enjoy ourselves as much as we did, but this place does low key luxe better than I've seen before. The pineapple rooms are superb, so much space and stunning views. Pool and beach are great. Afternoon tea was a triumph every day. Concierge helpful and staff on front desk (and GM) remembering names is always impressive in a big hotel. Never once felt busy even though it was, space used cleverly. Yes it is expensive but we didn't begrudge that for a moment, enjoy the splurge - especially when the standard room is so good. It's 60 years old and feels timeless but state of the art too

Stayed: April 2013, traveled as a couple
Thank Aeparker81
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Omar R, General Manager at Round Hill Hotel & Villas, responded to this reviewResponded April 22, 2013

Dear Valued Guest,

Thanks for treating yourselves to a wonderful Round Hill stay, especially in our 60th year. We are delighted to hear your wonderful feedback and that we were able to make your stay a memorable one. We pride ourselves on knowing our guests and therefore, personalizing their holiday experience. We hope that you will come back and stay with us for many years to come.

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847 - 853 of 1,359 reviews

Reviewed April 18, 2013

Just returned from 5 night stay. We went with our 16 month old. I have several requirements when looking for a place to stay--somewhere we can have a separate room for our son (light sleeper), great view since we spend a lot of time there during his naps, and babysitting. We stayed in villa 24, which was perfect. It has only a little slice of ocean view, but the gardens were so beautiful that hardly mattered. Waiting till April (low season) the cottages became more reasonable. It was definitely worth the splurge. Joy our housekeeper was so nice! The breakfast each morning was a highlight. Don't be scared to try the akee and salt fish, very good. Neil our gardner and Joy were great with our son. Having our own pool was great for us, especially to cool off when our son took a nap. We did do the Platinum Plan for food and drink, and I think we saved a little. Dinner was about $200 each night, cocktails $10, beer about $6. There was also a complimentary bottle of rum in our room, which we took full advantage of (got juice/punch to mix with from the bar). We had planned to use the nanny service more, but only used it for two nights so we could have a relaxing dinner. Enough to do that spending time with our little guy during the day was easy, and didn't feel like we were missing out on anything. We spent a lot of time at the main pool, which had a great baby pool. Many families with young kids, so didn't have to feel bad about your young one running all over. The kids menu was fine, although most things were fried. Did not have any problem with the more formal dinner time being 7:30. Often went to tea for a snack around 5:00, or could have a full meal at cocktail bar area anytime (which has beautiful ocean view too). We also brought a few toddler meals with us and lots of squeezer packets. Since we had a microwave and fridge at our cottage this filled in any gaps for him, along with leftover fruit and muffins from our breakfast. We requested milk ahead of time for our fridge too. Highchairs and crib was good also. The grounds are just gorgeous, even better than the pictures. We would take a golf cart ride each morning up to the tennis courts and walk back down to gawk at the beautiful flowers and other villas, or walk along the path to the spa area. It was very hot but air in the cottage was adequate. Only con we experienced was some construction going on behind us, which was pretty loud two of the afternoons. Not loud enough to bother our napping son, but loud enough to bother by napping husband! My only regret was not giving a hug to Joy before we left! Thanks for a great vacation!

  • Stayed: April 2013, traveled with family
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Thank RBrandsted
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Omar R, General Manager at Round Hill Hotel & Villas, responded to this reviewResponded April 22, 2013

Dear Valued Guest,

Thanks for choosing Round Hill for your family vacation and for staying in one of our beautiful
cottages. We are happy to hear the wonderful feedback provided on Joy & Neil. The delicious Jamaican breakfasts are a treat to wake up to, complimented by the aroma of Blue Mountain coffee. Both Joy & Neil are truly some of our stars that make us shine. We sincerely apologize for the noise which disturbed your husband's nap. We continuously make upgrades to the property, so that there is so much more for you to enjoy, so we look forward to welcoming you back to stay experience another villa or cottage 24, if you choose to.

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Reviewed April 17, 2013

Round Hill is beautiful, villas are spacious and clean. Food is fantastic and of great variety. Spa was peaceful and remote, and the treatments were fantastic. Pool and beach areas were beautiful, however, we could never seem to find someone to get us a towel. After it rains, all of the staff seem to disappear. Overall, the resort was beautiful and picture-perfect, but the staff was very unfriendly and indifferent.

Room Tip: Good tip, make sure there is no construction going on anywhere near your villa.
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  • Stayed: April 2013, traveled as a couple
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Thank flbeachmom76
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Omar R, General Manager at Round Hill Hotel & Villas, responded to this reviewResponded April 22, 2013

Dear Valued Guest,

Thanks for providing us with feedback on your stay. We sincerely apologize for any unfriendly service encounter with any member of our staff, which is not in keeping with our customer service promise. We are totally committed to ongoing training and will use this as part our training to consistently improve on our service delivery. We hope that you will give us another opportunity in the future to create a more memorable vacation.

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Reviewed April 16, 2013

Once again, we were treated to a wonderful stay at Round Hill. The staff friendliness and attentiveness is second to none. We stayed at the Pineapple House rooms by the pool which are elegantly decorated and well kept. Best of all, its one of the few resorts that manages to balance the needs of families with small children and adults looking for a sophisticated get away. Already looking forward to next year's trip..

  • Stayed: April 2013, traveled with family
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Thank stephen l
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Omar R, General Manager at Round Hill Hotel & Villas, responded to this reviewResponded April 22, 2013

Dear Valued Past Guest,

Thanks for continuing to choose Round Hill for your family vacation. We are happy to hear that we were able to satisfy the needs of families with small children and also the needs of our adult guests. We constantly strive to create that balance and will continue to look for ways to please both customer segments. We look forward to your many return visits.

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Reviewed April 13, 2013

Fabulous location, just a short hop from airport. Food was better a la carte than buffet. Wonderful treatments at spa reasonably priced. Staff were stiff, indifferent, or ignored us, especially at bar. Villas are killer gorgeous--plenty of space and comfortably appointed.

We've been to other luxury resorts in the Caribbean and this one just kept falling short somehow. Meal plans and food and drink in general is overpriced for the quality. Then they throw hefty tax and gratuity on top of everything. The 'miss' is in the bang for the buck. We'll go elsewhere with better food, friendlier staff, and spend less.

Room Tip: Get a villa with a private pool. Skip the hotel unless unhave ur kids with you!
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  • Stayed: April 2013, traveled as a couple
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1  Thank J B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Omar R, General Manager at Round Hill Hotel & Villas, responded to this reviewResponded April 22, 2013

Dear Valued Guest,

Thanks for providing us with feedback on your recent stay. We apologize for any inconsistencies in our service delivery. We value your comments as it gives us an opportunity to make improvements where necessary. We are totally committed to ongoing training and will reinforce the importance of excellent customer service delivery. We hope that you will give us another opportunity to wow you in the future.

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Reviewed April 12, 2013

Round Hill has just about everything you could ask for in Caribbean, and is truly one-of-a kind. Under the proactive, hands-on leadership of Josef Forstmayr, the staff is uniformly friendly and ever-willing to do whatever it takes to make your stay enjoyable. Round Hill has refurbished their villas to modern standards, all-the-while keeping their unique character. Their theme nights (Jamacan fiesta, Beach BBQ) adds variety to the stay. The food is excellent in quality, freshness and presentation.

Room Tip: Go for a villa, versus a hotel room. They are more expensive, but are well worth it, especially for...
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  • Stayed: April 2013, traveled with family
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Thank 160Robert_B160
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Omar R, General Manager at Round Hill Hotel & Villas, responded to this reviewResponded April 22, 2013

Dear Valued Guest,

Thanks for providing us with such wonderful feedback on your stay. We are happy to hear that you enjoyed the property, the amenities and of course, the friendliness of the staff. We continue to make upgrades in all aspects of the resort - from the accommodations, to the food, to our staff training and development, so that we will continue to surpass the expectations of our guests. All of us look forward to welcoming you back in the near future.

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Reviewed April 11, 2013

Villa with private pool and private breakfast chef with the best eggs and ham ever (thanks girls). Impeccable service at every turn. A joyous retreat. So relaxing and sophisticated. A gem in a sea of mediocre.

Room Tip: Private cottages are The Bomb.
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  • Stayed: April 2013, traveled with friends
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Thank Allan C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Omar R, General Manager at Round Hill Hotel & Villas, responded to this reviewResponded April 22, 2013

Dear Valued Guest,

Thanks for choosing Round Hill. It is good to hear that you enjoyed your villa experience with us and refer to it as a slice of heaven. Our villas do offer a private, relaxing and sophisticated retreat, All of us continue to work hard to create these heavenly experiences for all our guests. We hope that in the not too distant future, you will return to enjoy our island paradise with us.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Round Hill Hotel & Villas

Address: John Pringle Drive, Hopewell, Montego Bay, Jamaica
Phone Number:
Location: Caribbean > Jamaica > Saint James Parish > Montego Bay > Hopewell
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Airport Transportation
Hotel Style:
Ranked #1 of 1 Hotels in Hopewell
Price Range: $358 - $914 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Round Hill Hotel & Villas 4.5*
Number of rooms: 95
Official Description (provided by the hotel):
Round Hill Hotel and Villas is situated on a lush 110-acre peninsula just west of Montego Bay, Jamaica. Boasting a guest list of world leaders, cultural icons and Hollywood A-listers, this classic resort continues to attract a jet-set from around the world who enjoy timeless glamour and understated luxury along with pristine natural beaches and the inimitable Caribbean waters. Accommodations include 36 Ralph Lauren-designed oceanfront guest rooms, 90 luxurious villa rooms and suites or a selection of 27 private 2 - 6 bedroom Villas – most with private pools. Other highlights include open-air terrace dining and The Grill at Round Hill, award-winning family programs, an infinity pool, tennis courts, and an Elemis spa located in a beautifully-restored 18th century plantation house. ... more   less 
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Also Known As:
Round Hill Hotel And Villas
Round Hill Resort
Round Hill Jamaica
Round Hill Hotel & Villas Jamaica/Montego Bay

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