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“Gracious accommodation, attentive service, notable communal area upgrading from last year”

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Hanbury Manor Marriott Hotel & Country Club
Ranked #3 of 3 Hotels in Ware
Reviewed February 3, 2014

I met up with 2 friends here last year - chance to have a little re-union! As the name of the game was economy but indulgence we shared a room asking for a roll-out bed - comfortable but not in the same league as Marriott beds! This year we did the same - meet in the library for tea/coffee and start the natter, had a sandwich & gorgeous chips snack with more chatter, withdraw to room which was ready at stated time for more updating and glasses of wine. Absolute bonus was an upgrade - only minor slip up was they hadn't catered for the third person but as soon as housekeeping were alerted all was rectified.
To ensure we had some exercise and to keep costs down, we walked up the drive to the Sow and Pigs for an evening meal (booking advised). A leisurely swim was enjoyed before taking a brunch-style breakfast in the Oakes Grill.
Reception staff were helpful and courteous - their suggestion of a plan and alerting us to the walks plans was very thoughtful!
We noticed new carpets and decor graced corridors.
We will return .... and perhaps factor in that Spa treatment!

Room Tip: Corner room in the newer wing provided excellent outlook and spacious accommodation
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  • Stayed: February 2014, traveled with friends
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Thank Caroline D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,089 - 1,095 of 1,654 reviews

Reviewed February 2, 2014

What a beautiful place and the staff couldn't have been more helpful. Our room was cosy and comfortable, with all the facilities expected of a Marriott, including a huge and very comfortable bed. The leisure facilities were well kept and the pool was never too crowded as they have a bit roped off for length swimmers. Breakfasts were generous and we had the Sunday buffet before leaving, which was really good value and offered a wide variety. Well done Marriott!

Room Tip: We had 454 which is above the leisure club, it was quiet, convenient (it is a huge hotel). No noise...
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  • Stayed: February 2014, traveled as a couple
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Thank LincolnLizzie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 2, 2014

had occupancy of one of the suites
Beautifully laid out BUT bathroom absolutely freezing,
Radiator in bathroom stone cold. Reported to reception. Informed by them that there is a valve to turn it on or off. I informed them that was not the case as they were blank valves that could not be turned on or off. They said the would send a mtce man to examine it. That was the first night. He never turned up at all Cold all night. Reported it second day. Reply was. Had he not been the previous day to repair it. He would definitely come that day. He did turn up in fact two of them and their first words were. My isn't it cold in here. Would youlike a mobile heater. This works off electric. It is an oiled filled radiator and will soon warm the whole room never mind the bathroom. They brought this and tried to solve the stone cold radiator in the bathroom. This they could not do, so it remained cold for the rest of my stay so it was very quick visits to the bathroom throughout my stay. The suite did get warm in the ONE room where the oiled filled radiator was but they only had one and there were two rooms in the suite so I was not able to use the lounge area.
The mtce staff did their best but they cannot work wonders. n They were very sorry the fault could not be rectified during my stay.

Room Tip: excellent staff in restaurant for breakfast. Very attentive and courteous. Check your heating arra...
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  • Stayed: January 2014, traveled on business
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Thank 99fred99
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 1, 2014

We booked oaks grill Sunday lunch for mother in law birthday. Extremely disappointed, warm prawn cocktails, unfriendly staff, ran it of meat from carvers so brought out rubbery over cooked slices meat, ran out roast potatoes, ran out all but one veg and had booked month in advance! Expensive for poor service and very poor food. On plus side deserts were nice!

  • Stayed: January 2014, traveled with family
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2  Thank Caroline B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
General M, General Manager at Hanbury Manor Marriott Hotel & Country Club, responded to this reviewResponded February 4, 2014

Dear Guest,

Thank you for taking the time to share your recent dining experience in the Oakes Grill restaurant at Hanbury Manor, A Marriott Hotel & Country Club. We are truly sorry that you found the Sunday Luncheon disappointing particularly on such a special occasion.

I assure you this is not representative of the standards of food at Hanbury; however as a floe restaurateur I fully take on board your criticisms and authentically apologise for the disappointment. As you know the only true mark of success is how we react to feedback. I can assure you I have since sat down and discussed this with both the Chef and the Director of Food & Beverage who are looking at it as this should not be the case.

Thank you once again for your comments, and I do hope to have the occasion to welcome you back in the future.

Yours sincerely,

William Boulton-Smith
General Manager
Hanbury Manor, A Marriott Hotel & Country Club

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 1, 2014

my husband and I stayed one night. Wow what a place. The staff were extremely polite and friendly. Nothing was to much trouble.

Stayed in the Poles suite. Amazing I .never been in a room so big.
Breakfast was great. Had evening meal in Zodiac restaurant. Excellent.

Highly recommend this hotel

We will be back.

  • Stayed: February 2014, traveled as a couple
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Thank catfish6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 30, 2014

We stayed here for 1 night before flying out from Stansted (approx. 25 minutes away by car)
We paid for a package deal which included 3 course dinner and a spa treatment (50 minutes).
Overall we enjoyed, it was a short stay so we did not get to sample the entire grounds of the hotel. The spa was great and met our expectations for what a hotel spa could offer. Dinner was delicious, they added an additional charge for ordering a superior grade of steak. I did not think the additional expense matched the quality. The service was excellent throughout the hotel and were made to feel settled almost immediately. We enjoyed walking through the maze of corridors and whilst we were there enjoying the music of a wedding party. Our room was spacious and very comfortable. Being fussy I would suggest the curtains be changed due to some staining and parts of the bathroom were a little worn but this did not take anything away from the enjoyable stay we had .. we will return in the future.

  • Stayed: December 2013, traveled as a couple
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1  Thank NALondon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
General M, General Manager at Hanbury Manor Marriott Hotel & Country Club, responded to this reviewResponded February 6, 2014

Dear Guest,

Thank you very much for your wonderful review of Hanbury Manor, A Marriott Hotel & Country Club. We are extremely glad that you enjoyed your stay with us and had some lovely things to say about our hotel. It is so encouraging to read such positive comments with reference to the pleasant service you received from the hosts which I will share with them all.

I am absoultely delighted to read that we will have the privilege of welcoming you back to the hotel in the future to allow us to showcase the Hanbury Manor experience once again that you have now come to know.

Yours sincerely,

William Boulton-Smith
General Manager
Hanbury Manor, A Marriott Hotel & Country Club

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Reviewed January 29, 2014

Great reception, helpful staff and top service
Bday celebration made even more special by attentive staff
Couldn't fault service at bar and restaurant!
Excellent breakfast, and it's worth trying out restaurant

  • Stayed: October 2013, traveled with family
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1  Thank czareena
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
General M, General Manager at Hanbury Manor Marriott Hotel & Country Club, responded to this reviewResponded February 4, 2014

Dear Guest,

Thank you very much indeed for your fantastic review of Hanbury Manor, A Marriott Hotel & Country Club and for choosing us to celebrate your birthday. We are thrilled to learn that you felt so welcome in our hotel and that we were able to exceed your expectations and make your birthday a bit more special.

It is extremely encouraging to hear such kind words regarding my staff, breakfast and the service delivered to you during your time with us. I will make sure to pass these comments on to my entire team.

Thank you for leaving a review on TripAdvisor and I do hope that we will have the pleasure of welcoming you back to the hotel in the not too distant future.

Yours sincerely,

William Boulton-Smith
General Manager
Hanbury Manor, A Marriott Hotel & Country Club

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hanbury Manor Marriott Hotel & Country Club

Address: Hanbury Drive, Ware SG12 0SD, England
Phone Number:
Location: United Kingdom > England > Hertfordshire > Ware
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #3 of 3 Hotels in Ware
Price Range: $142 - $231 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hanbury Manor Marriott Hotel & Country Club 4*
Number of rooms: 161
Official Description (provided by the hotel):
With its fragrant walled gardens, stately Jacobean country house and 200 acres of Hertfordshire hotel parkland, the historic Hanbury Manor Marriott Hotel & Country Club makes a lasting impression. As London's time-honored "Original Country Retreat," you'll find the obliging service and amenities expected from a luxury hotel in Hertfordshire, UK. It's a standard that extends from the richly paneled library warmed by an open fireplace to elegant guest rooms each designed offering plush new bedding, business-savvy touches, high-speed Internet and flat-screen LCD TVs. Savor our local culinary offers from Oakes Grill and Vardon's Bar, or enjoy the Hanbury Afternoon Tea in Oak Hall. Yield to the blissful pleasures of the luxury spa, workout in the fitness center or take on the championship golf course. For weddings, our luxury Hertfordshire hotel offers a distinctive setting that provides memorable occasion. When looking for luxury Hertfordshire hotels, choose the impeccable Hanbury Manor Marriott. ... more   less 
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Also Known As:
Marriott Hanbury Manor Hotel And Country Club
Marriott Hanbury Manor Hotel Country
Marriott Ware
Hanbury Manor Marriott Hotel & Country Club Ware, UK - England
Ware Marriott

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