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“An unforgatable weekend”

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Kempinski Hotel San Lawrenz
Ranked #1 of 1 Hotels in San Lawrenz
Certificate of Excellence
Birkirkara, Malta
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“An unforgatable weekend”
Reviewed October 6, 2013

A lovely place to spend a weekend break, with quiet, relaxing surroundings. The staff was really friendly and exemplary. We recommend it to anyone who wants to unwind for the weekend - it has good SPA facilities, rooms are spacious, and food is excellent!

  • Stayed October 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Michelle J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RenzoKnight, General Manager at Kempinski Hotel San Lawrenz, responded to this review, October 22, 2013
Dear Reviewer,

Thank you very much for taking the time to share your experiences.

It was with great pleasure to learn that you enjoyed your time at our hotel.
It is always important for us to receive positive review and praise in order for us to take the appropriate action. Our main intention is to make our guest’s stay as comfortable as possible whilst away from home.

Thank you once again for your time. On behalf of my team I look forward to welcoming you once more to the Kempinski Hotel San Lawrenz in the near future.

Kindest regards

Sven Fritzsche
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,213 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (279)
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English first
Heytesbury, United Kingdom
Level 6 Contributor
170 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 157 helpful votes
Reviewed September 29, 2013

The rooms are tired as are the bathrooms. Dirty surrounds to the air on unit. Very damp, musty smell in the corridors. What saves this hotel are the pool areas and most of all the fabulous staff. Without exception attentive, pleasant, polite and always there to help. Pretty good F&b as well

Room Tip: Pool view deluxe room
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  • Stayed September 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank DJohnson139
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RenzoKnight, General Manager at Kempinski Hotel San Lawrenz, responded to this review, October 22, 2013
Dear Reviewer,

Thank you very much for taking the time to share your experience and for your constructive comments with regards to the corridors, please rest assured that I already discussed these points with the respective head of department in order to take the appropriate actions.

It is always important for us to receive constructive criticism and praise in order for us to take the appropriate action. Our main intention is to make our guest’s stay as comfortable as possible whilst away from home.

Thank you once again for your time. On behalf of my team I look forward to welcoming you once more to the Kempinski Hotel San Lawrenz in the near future.

Kindest regards

Sven Fritzsche
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dunblane, United Kingdom
Level 6 Contributor
156 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 89 helpful votes
Reviewed September 26, 2013 via mobile

Having stayed on previous occasions we were, by comparison, disappointed. The staff were, as always, exemplary but the bedrooms are now tired and in my opinion not to the standard expected of a five star hotel. The almost completely empty "Residences" wing looks rather forbidding and does little to enhance the hotels appeal. The Kempinski may still be the top hotel in Gozo but based on recent experience I would question whether it still merits a five star rating.
I suspect that next time we visit Malta / Gozo we shall consider alternatives.

Stayed September 2013, traveled as a couple
Helpful?
Thank Munro-Phil
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RenzoKnight, General Manager at Kempinski Hotel San Lawrenz, responded to this review, October 22, 2013
Dear Guest,

we would like to thank you for having chosen the Kempinski Hotel San Lawrenz for your last stay in Gozo.

First we like to thank you for your positive comments on our staff. We are very sorry to learn from your comment that the rooms were up to your expectations. There is a continuous effort on our side to improve our services and we are grateful if you share with us your unfortunate experiences.

We do very much hope you will find the time and opportunity to return to our hotel and that we can regain your confidence.

Looking forward to hear from you soon and welcoming back to Kempinski Hotel San Lawrenz, we remain with kind regards,

Sven Fritzsche
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Portsmouth, United Kingdom
Level 3 Contributor
13 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed September 20, 2013

Lovely place to stay. Exemplary staff and wonderful service. Nothing too much trouble. Returned this year for two weeks. As frequent visitors to Malta and Gozo over the last 30 years we have much to compare and without doubt, Kempinski is the best hotel on Gozo! Our Gozitan friends recommended it last year and now we would not consider any other hotel on the island. Very relaxing.

Room Tip: Junior suite overlooking pool recommended
See more room tips
  • Stayed September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank 930Lexy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RenzoKnight, General Manager at Kempinski Hotel San Lawrenz, responded to this review, September 24, 2013
Dear Guest,

How delightful to read that The Kempinski Hotel San Lawrenz played a major part in making your visit to Gozo amazing and I am pleased that it was really quite perfect. I am thrilled that you won’t be considering any other when visiting the island and that said we look forward to welcoming you back on your next visit.

Thank you for your lovely feedback!

Warm regards,
Sven Fritzsche
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Gillingham, United Kingdom
Level 5 Contributor
82 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed September 17, 2013

Wow...great hotel, restaurants and pool facilities. In Gozo with four friends and two babies. No problem for this hotel. We all had a very special day following a telephone call to the hotel they offered a great deal for the day 35 euros per adult included lunch, towels and use of the pool. They were so helpful and attentive from the moment we arrived.

  • Stayed September 2013, traveled with friends
    • Value
    • Location
    • Cleanliness
    • Service
Helpful?
1 Thank George2351
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RenzoKnight, General Manager at Kempinski Hotel San Lawrenz, responded to this review, September 24, 2013
Dear Reviewer,

Thank you for posting your comment on TripAdvisor.

We were very happy to read your positive review, and are glad that we could contribute to making your Sunday to Gozo a great experience.

Personalized service is of great importance for Kempinski, and we invest heavily in training to ensure every guest feels special.

Thank you once again for your thoughtful feedback.

Your sincerely,

Sven Fritzsche
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hampshire
Level 4 Contributor
37 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
Reviewed September 17, 2013

My husband and I stayed at the Kempinski San Lawrenz in September 2013 and overall I have to say it is a very nice place to stay and we would probably return if we were going back to Gozo. However, we felt that the hotel’s 5 star status is fading and in reality is probably a 4 / 4.5 – the hotel and its fixtures and fittings are looking a little tired and it needs a bit of money spent on it to bring it back to what I am sure was fabulous when it was new. The staff, generally, are excellent and efficient. We had a couple of hiccups but nothing major. The rooms are spacious with a good size bathroom. However, the curtains were hanging off the curtain rail – before we arrived – which should be picked up by housekeeping and reported. The soap dish holder in the shower was loose and wasn’t holding the toiletries – we fixed this. The shower frame base, however, was absolutely filthy and had obviously not been cleaned in some time. I ran a tissue around it and it came away black! One gripe I wish the hotel would listen to, as it is a common theme on Trip Advisor, is please make sure the kids use the family pool. We were lucky in that there were not many children staying, BUT we didn’t appreciate the screaming children that did come to the Main and Residences pool. The parasols around the pool had seen better days too – some weren’t even working. The selection at breakfast is fantastic but the quality of food wasn't there - the sausages are dreadful! Obviously these are the faults, as they are easy to pick up on, however we had a wonderful week and really enjoyed ourselves. The restaurants are expensive and unfortunately no other restaurants in walking distance were open whilst we were there. The BBQ on the Saturday night is excellent for 35 Euros each! A pint of beer is 6 euros and a gin and tonic 8 euros just to give you an idea of prices. Bottles of wine are from around 20 euros upwards. It is not a paritcularly cheap place to stay and for the prices being charged, nothing other than excellence should be expected!!

Room Tip: A pool view room on a higher floor is a must.
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  • Stayed September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank WilfredJones
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RenzoKnight, General Manager at Kempinski Hotel San Lawrenz, responded to this review, September 24, 2013
Dear Guest,

We would like to thank you for having chosen the Kempinski Hotel San Lawrenz for your last stay in Gozo.

First we like to thank you for your positive comments on our staff. We are very sorry to learn from your comment that not every department and every service were up to your expectations. There is a continuous effort on our side to improve our services and we are grateful if you share with us your unfortunate experiences, in details.

We do very much hope you will find the time and opportunity to return to our hotel and that we can regain your confidence.

Looking forward to hear from you soon and welcoming back to Kempinski Hotel San Lawrenz, we remain with kind regards,

Sven Fritzsche
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
edinburgh
Level 6 Contributor
152 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 112 helpful votes
Reviewed September 17, 2013

Hidden gem, staff very friendly.
Especially found the tall chap [think he was german] in reception very helpful
I had a mini emergency bachk home in the UK to deal with & he went out of his way to help.
Great pool area
Hidden gem

  • Stayed September 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank bigkgr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RenzoKnight, General Manager at Kempinski Hotel San Lawrenz, responded to this review, September 23, 2013
Dear Reviewer,

Thank you for posting your comment on TripAdvisor.
We were very happy to read your positive review, and are glad that we could contribute to making your trip to Gozo a great experience.
Personalized service is of great importance for Kempinski, and we invest heavily in training to ensure every guest feels special.

Thank you once again for your thoughtful feedback.

Your sincerely,

Sven Fritzsche
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Kempinski Hotel San Lawrenz

Property: Kempinski Hotel San Lawrenz
Address: | Triq ir-Rokon, San Lawrenz, Island of Gozo SLZ1040, Malta
Phone Number:
Location: Malta > Island of Gozo > San Lawrenz
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #1 of 1 Hotels in San Lawrenz
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Kempinski Hotel San Lawrenz 5*
Number of rooms: 131
Official Description (provided by the hotel):
Kempinski Hotel San Lawrenz - Where European luxury meets Mediterranean flair! Malta's blissful sister island Gozo is the Mediterranean's best kept secret and home to the hideaway resort Kempinski Hotel San Lawrenz Gozo. Indulge in luxury, culture, sun & sea - and find the undiscovered island you have been dreaming of! ... more   less 
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Also Known As:
Kempinski San Lawrenz
San Lawrenz Kempinski Hotel
Kempinski Hotel San Lawrenz Island Of Gozo, Malta

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