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“Great stay in San Lawrenz”

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Kempinski Hotel San Lawrenz
Ranked #1 of 1 Hotels in San Lawrenz
Certificate of Excellence
Reading, United Kingdom
Level Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“Great stay in San Lawrenz”
5 of 5 bubbles Reviewed August 29, 2013

We enjoyed a great week at Kempinski San Lawrenz with our children aged 3 & 5. The garden and pool area, indeed all the facilities at the hotel, are excellent. The general atmosphere is quiet and relaxed. Our family suite was very spacious and well equipped. We fell in love with Gozo itself, what a lovely, unspoilt place to visit. It's well worth getting out of the hotel and visiting a beach and some of the lovely restaurants on the island.

  • Stayed August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank HPerry008
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RenzoKnight, General Manager at Kempinski Hotel San Lawrenz, responded to this review, September 6, 2013
Dear Guest,

How delightful to read that The Kempinski Hotel San Lawrenz played a major part in making your visit to Gozo amazing and I am pleased that it was really quite perfect. I am thrilled that you won’t be considering any other when visiting the island and that said we look forward to welcoming you back on your next visit.

Thank you for your lovely feedback!

Warm regards,

Sven Fritzsche
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,173 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (270)
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manchester
Level Contributor
16 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 bubbles Reviewed August 27, 2013

Spent 4 nights at this hotel, arrived feeling stressed and tired, left feeling relaxed and chilled. The garden and pool area is lovely, good bar service. Breakfast was excellent with an amazing choice of everything. Our room and house keeping were very good and all of the staff were very professional, polite, and gave excellent service, would recommend this hotel to anyone. We used the courtesty bus to Victoria which was a nice touch. Almost forgot to mention the gardens which are well tended and some interesting plants.

Room Tip: Had a room overlooking the pool and gardens, perfect so peaceful would stay in this room again.
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  • Stayed June 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank toonangel9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RenzoKnight, General Manager at Kempinski Hotel San Lawrenz, responded to this review, September 6, 2013
Dear Reviewer,

Thank you for posting your comment on TripAdvisor.

We were very happy to read your positive review, and are glad that we could contribute to making your trip to Gozo a great experience.

Personalized service is of great importance for Kempinski, and we invest heavily in training to ensure every guest feels special.

Thank you once again for your thoughtful feedback.

Your sincerely,

Sven Fritzsche
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
12 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 bubbles Reviewed August 26, 2013 via mobile

Stayed at Kempinski Gozo for a week in early August. Enjoyed the pool & gym and had a few dinners at the hotel restaurants during our stay. Breakfast was five star quality and also gluten free diet was accommodated. Room service food and dinner quality did not reach the five star level, but was quite good nevertheless (girlfriend fell in love with Trattoria's risotto). Gym equipment was above the average hotel, and sufficient for a one week stay. If you don't like to take cabs or the bus and expect beaches and the town to be in walking distance, might make sense to consider alternatives. We enjoyed teaveling with locals by bus. All in all, a very pleasant stay.

Stayed August 2013, traveled as a couple
Helpful?
3 Thank JanneNykanen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RenzoKnight, General Manager at Kempinski Hotel San Lawrenz, responded to this review, September 6, 2013
Dear Reviewer,

Thank you very much for taking the time to share your experiences.

It was with great pleasure to learn that you enjoyed your time at our hotel and that almost everything was to your satisfaction.

I would like to thank you as well for your constructive comments with regards to your dinner and room service experience.

It is always important for us to receive constructive criticism and praise in order for us to take the appropriate action. Our main intention is to make our guest’s stay as comfortable as possible whilst away from home.

Thank you once again for your time. On behalf of my team I look forward to welcoming you once more to the Kempinski Hotel San Lawrenz in the near future.

Kindest regards

Sven Fritzsche
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Edinburgh, United Kingdom
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 bubbles Reviewed August 26, 2013

Why do we only believe the bad reviews?
We spent a week in this hotel from 17 to 24 August 2013 and were so impressed that I am putting my first review on Tripadvisor. We stayed in a delux pool view room on a half board basis. The room itself was excellent. The staff were very friendly and helpful and there were many thoughtful touches from free newspaper every morning, tea and coffee facilities in the room, free yoga classes and walking tours of the local area, to complimentary bottles of water brought to the room every evening when the maid turned down the beds.
The pool facilities were lovely and there was an adult only pool, although this was not strictly enforced. Plenty of sun loungers and even when we returned to the hotel at lunch time or in the afternoon there were still some available. Towels for using at the pool can be obtained from the spa.
On the one day it rained we used the gym and indoor pool which were also very good.
The food was excellent and we tried all three restaurants for our evening meal. Breakfasts were a buffet of hot and cold food with a wide variety and additional items could be ordered from the waiting staff. The Eggs Benedict are recommended as is the coffee.
Overall we give the Kempinski a 5 star review. Definitely a 5 star hotel which we would stay in again.

Room Tip: Request a pool view room. The views from the other side can be a bit disappointing. Ask for a tabl...
See more room tips
  • Stayed August 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank KatieM0rag
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RenzoKnight, General Manager at Kempinski Hotel San Lawrenz, responded to this review, September 6, 2013
Dear katie,

Thank you for taking the time to write your first and lovely review about your recent stay with us.

I am absolutely delighted that you enjoyed your time at the Kempinski Hotel San Lawrenz.

We are very proud of our staff and it is always pleasing to receive such kind comments as yours. We constantly endeavour to exceed our guest’s expectations of service and it is always satisfying to hear that these efforts are noticed! I shall ensure that all of your kind comments and praise are passed on to the team and that their service is duly rewarded.

I hope that we do have the opportunity of welcoming you back to the Kempinski Hotel San Lawrenz in the near future.

Yours sincerely,

Sven Fritzsche
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Munich, Germany
Level Contributor
38 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
5 of 5 bubbles Reviewed August 21, 2013

We just spent three nights at this wonderful property and thoroughly enjoyed ourselves. The rooms are nicely decorated and very spacious. We loved the following things:
- The hotel does not feel crowded - it's quiet and very relaxing
- The staff is very efficient and attentive
- Breakfast is fantastic - everything is super fresh
- Dinner is amazing - great staff, great options and very generous portions
- Perfect location - the Azure Window and Victoria is just a ten minute bus ride away
- Super options for running around the hotel
If you are looking for a quiet and relaxing get-away, this hotel is your best choice. We will most definitely come back.

  • Stayed August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank cpcervelo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RenzoKnight, General Manager at Kempinski Hotel San Lawrenz, responded to this review, September 6, 2013
Dear Reviewer,

Thank you very much for taking the time to share your experiences.

It was with great pleasure to learn that you enjoyed your time at our hotel.

It is always important for us to receive positive review . Our main intention is to make our guest’s stay as comfortable as possible whilst away from home and we are really happy to read that you liked the location, the food and our staff.

Thank you once again for your time. On behalf of my team I look forward to welcoming you once more to the Kempinski Hotel San Lawrenz in the near future.

Kindest regards

Sven Fritzsche
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
31 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 bubbles Reviewed August 20, 2013 via mobile

This was our twelfth visit to Kempinski San Lawrenz and in almost all respects the hotel met our (now extremely high!) expectations. It is a beautiful hotel, wonderfully landscaped and built with local materials (completely contrary to one relatively recent review) and it has great amenities, including three superb outdoor pools and a very good spa. The quality of the food is always good - this hotel is virtually the only one where we have half-board. Perhaps our one disappointment this year was that we did not have a choice of both restaurants on every night - on buffet and barbecue nights, which are not quite to our taste, the 'second' restaurant (although in our opinion perhaps marginally the better) was not open; admittedly the Italian buffet was about as good as you are likely to experience with a buffet with some very innovative and effective presentation. What makes San Lawrenz really special, though, are the staff: whether local or on Kempinski training schemes from Germany and elsewhere in Europe, there are always stars on the staff, and we feel so special to be welcomed back by familiar faces we have come to know over the years.

Stayed July 2013, traveled as a couple
Helpful?
1 Thank Keith C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RenzoKnight, General Manager at Kempinski Hotel San Lawrenz, responded to this review, September 6, 2013
Dear Reviewer,

Thank you for posting your comment.

We were very happy to read your positive review, and are glad that we could contribute to making your trip to Gozo a great experience again
.
Personalized service is of great importance for Kempinski, and we invest heavily in training to ensure every guest feels special especially our loyal guests like you.

Thank you once again for your thoughtful feedback and we are looking forward to welcome you again next year.

Your sincerely,

Sven Fritzsche
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Oxford, United Kingdom
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed August 20, 2013

Stayed at the end of July two adults and our teenage son. Usually stay in a private villa but wanted a bit more pampering this year! Gozo for one is a lovely but quite island. Perfect for what we wanted but not if you want nightlife although there are bars a short taxi ride away. The Pools are lovely and no worries about finding a nice lounger any time. I always judge a hotel / villa by quality of the parasols..odd maybe but the last thing you want is one that blows over or is not big enough..Kempinski ones were perfect. we had a triple deluxe room. We were offered an upgrade but our room had recently been refurbished so we stayed as the bathroom was bigger. Try to get a pool view as you get great sunsets before you go down to dinner. Food on the whole was excellent. The Italian was a little off a couple of nights and seemed a bit understaffed. We stayed Half Board which worked out well, there is a good mixture of theme nights which kept the menu fresh. We visited Spa three times and all treatments were excellent. Tips - The tour bus stops 5 mins walk from the hotel and gives a good hop on hop off tour of the island. Have breakfast between 8-9ish to get a good outdoor table. Front desk very helpful and not stuffy so if you have any worries or need ideas they will help you. Afternoon tea is lovely but we ordered three for three people which was more like afternoon banquet!
If you go on a boat trip be picky, we went on the hotel recommendation, great wooden sailing ship, many are smaller crammed river style boats. The only tiny gripe is the wine which they put about 50ft from your table. I know that they are trying to be high end but on holiday you want quality but also a little informality. They don't quite have the staff to pull off continual topping up so put the ice bucket next to the table, that way we might drink more and order more ;)

Room Tip: Pool Views and room on upper floors. 5th floor is same level as Lobby and restaurants so no lifts. H...
See more room tips
  • Stayed July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank richard H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RenzoKnight, General Manager at Kempinski Hotel San Lawrenz, responded to this review, September 6, 2013
Dear Richard,

Thank you for taking the time to share your lovely review about your recent stay with us.

I am absolutely delighted that you enjoyed your time at the Kempinski Hotel San Lawrenz.

We are very proud of our staff and it is always pleasing to receive such kind comments as yours. We constantly endeavour to exceed our guest’s expectations of service and it is always satisfying to hear that these efforts are noticed! I shall ensure that all of your kind comments and praise are passed on to the team and that their service is duly rewarded.

I hope that we do have the opportunity of welcoming you back to the Kempinski Hotel San Lawrenz in the near future.

Yours sincerely,

Sven Fritzsche
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Kempinski Hotel San Lawrenz

Property: Kempinski Hotel San Lawrenz
Address: | Triq ir-Rokon, San Lawrenz, Island of Gozo SLZ1040, Malta
Phone Number:
Location: Malta > Island of Gozo > San Lawrenz
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #1 of 1 Hotels in San Lawrenz
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Kempinski Hotel San Lawrenz 5*
Number of rooms: 131
Official Description (provided by the hotel):
Kempinski Hotel San Lawrenz - Where European luxury meets Mediterranean flair! Malta's blissful sister island Gozo is the Mediterranean's best kept secret and home to the hideaway resort Kempinski Hotel San Lawrenz Gozo. Indulge in luxury, culture, sun & sea - and find the undiscovered island you have been dreaming of! ... more   less 
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Also Known As:
Kempinski San Lawrenz
San Lawrenz Kempinski Hotel
Kempinski Hotel San Lawrenz Island Of Gozo, Malta

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