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“Air of neglect leads to regret.”
Review of Hotel Ta' Cenc

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Hotel Ta' Cenc
Ranked #1 of 2 Hotels in Sannat
Guildford, United Kingdom
Level 4 Contributor
36 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
“Air of neglect leads to regret.”
Reviewed April 14, 2013

We booked in and two hours later booked out. This looks like a once smart hotel that's now worn at the edges and in need of a major upgrade. The lack of a proper walk-in shower in our room, filthy loungers and pool were the deal breakers for us. Just because you put a paper ribbon round the toilet seat and tell the staff to wear ties doesn't make it a five star hotel.

  • Stayed April 2013, traveled as a couple
    • Value
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    • Sleep Quality
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    • Cleanliness
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Helpful?
4 Thank Proddy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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817 reviews from our community

Traveler rating
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (168)
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English first
Level 3 Contributor
13 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed April 6, 2013 via mobile

My husband and I spent a lovely 6 nights in a trullo bungalow over the Easter holiday. Although I agree with some previous visitors that they were a little grubby with dated furniture, we felt the overall ambience was great and we could ignore that. I believe some of the other suites have been refurbished so we would go for one of those if the price was right for next time.
We were on half board which we were very pleased with. Breakfast was excellent with a huge selection of hot and cold food to suit all tastes and cultures.
Evening meals included in half board were very generous 4 courses with plenty of choice and changed every day. The food was very much 5 star as was the service in the restaurant by the charming Ferdinand and the rest of the team. They all spoke to us with such friendliness and answered all the many questions we asked them about the locality, etc with enthusiasm.
The spa was beautiful. Probably could have had more staff though.
Outside pools looked like they weren't being used but as we left they were being cleaned so we assume the season is only just beginning (we left 6th April).
The many lounge and bar areas were beautiful, looking out over Comino and Malta.
So thank you very much Ta Cenc hotel and see you again soon we hope!!

  • Stayed April 2013
    • Value
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    • Service
Helpful?
1 Thank Clairejlawrence
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Saint Julian's, Malta
Level 4 Contributor
25 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed April 2, 2013

The breakfast area and the restaurant was quite nice and clean. However our room was a nightmare! We had spiders, mushroom in the wardrobe and awful smell in the whole room. It wasn't possible to change the room because whole hotel was fully booked. Outside of the bungalow (the rooms are in the bungalows) was a lot of dirtiness also. The stay was a nightmare and I do not recommend anyone to overpay the stay in this hotel. It is worth maximum 60 euro per two people, not 170!! I upload pics of mushroom in the wardrobe and outside dirt on the sunbeds. I am highly disappointed!

  • Stayed March 2013, traveled as a couple
    • Value
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Helpful?
5 Thank marta m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ta' Xbiex, Malta
Level 2 Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed March 31, 2013

Myself and some friends of mine decided to spend a day at the Ta' Cenc Spa. When trying to call for some information before we actually went to the Spa, the staff was not that helpful, the receptionist or beauty therapist at the spa failed to answer the calls so we had to wait for her to call back, which she did. Prices are reasonable if you're just using the basic facilities (steam room, jacuzzi, heated pool and gym) for a day.

However when we arrived at the spa we waited for over 15 minutes at the reception since no one was there to show us around or give us towels etc. We ended up going to the hotel reception and one of the receptionists had to come to the Spa himself to give us the towels. Since we were in a 5 star hotel we expected 5 star treatment, i.e. towels, towel slippers and a bathrobe, however we were only given 1 towel and there were some plastic covers which one could wear instead of the slippers.

We weren't even given a key for a locker to put our belongings in and there was no soap or shampoo to have a shower afterwards. There was no privacy in the changing rooms and the toilets were not that clean. We ended up going round the spa with no bathrobe and when I asked the beauty therapist for a massage she answered that "it is a bit impossible today"! So we only used the jacuzzi, steam room and heated pool and we ended up leaving quite early; we spent 3 hrs max instead of the full day we had initially planned. It is hardly a spa, but rather a hotel with indoor facilities.

The Spa has the most beautiful heated pool which extends to an outside area and the environment is just perfect for relaxation but unfortunately the service is not that of a 5 star hotel and it was definitely not to our expectations.

Although the hotel is renowned for its rustic ambience and exquisite food, it lacks the 5 star service!

  • Stayed March 2013, traveled with friends
    • Value
    • Location
    • Cleanliness
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Helpful?
3 Thank Steffi026
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hemel Hempstead, United Kingdom
Level 5 Contributor
81 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed March 12, 2013

Like coming home for us , great staff in and around the hotel and spa , superb choice for breakfasts inc full english , lovely spa with sauna , steam room , views from rooms good ( especially the upgrade to a suite) . Going back in May !

  • Stayed March 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Lizard53
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Level 5 Contributor
53 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
Reviewed March 3, 2013

But still a good one that I could return to. The receptionist was a little stiff, although accomodating, and all the rest of the staff, in particular at the restaurant, were really good. The hotel is very quaint, different in it´s layout as rooms are in the shape of limestone huts scattered around the garden. The food was very good, we dined a la carte (a rather overpriced chianti, caprese salad, wonderful maltese style grouper for me, and a perfectly cooked stake on foi sauce for my wife). But it was impossible to get a massage at the spa even though (or maybe because) it was low season.

  • Stayed March 2013, traveled with family
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
1 Thank Mikel_LTQ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Malta
Level 4 Contributor
27 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed February 15, 2013 via mobile

We stayed at this hotel back in 2012 & it was fantastic! Pure luxury when it comes to the rooms. I really loved the way the hotel is, the rooms are like little huts plotted outside by the pool/gardens. It dose not feel like you're in a hotel at all. Rooms are very clean & so was the hotel.

The SPA is AMAZING!!! I loved the heated logoon pool which is partly inside & partly outside.

We had the buffet b'fast which was ok, everything was super fresh but not as much choice.

I choose this hotel over Kempinski hotel any day!
We've just got back from Kempinski hotel & there is no comparison between them. Ta Cenc was a much better experience!

  • Stayed March 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Lava_Angel_17
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel Ta' Cenc

Property: Hotel Ta' Cenc
Address: Cenc Street, Sannat, Island of Gozo VCT 112, Malta
Location: Malta > Island of Gozo > Sannat
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 2 Hotels in Sannat
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Hotel Ta' Cenc 5*
Number of rooms: 83
Reservation Options:
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Also Known As:
Hotel Ta' Cenc Island Of Gozo, Malta

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