Main restaurant was full for Sunday Lunch and we were seated downstairs in the Lido. Our table was forgotten; we had to ask for the Menus, then ask for cutlery, then for side plates. Other tables were being serviced regularly but not ours. We ordered a main course and a focaccia for starter (2 adults + 2 kids). After 20 minutes of waiting, we had to ask for our starter ... Then after 1½ hours of waiting for the main course, we chased the Restaurant Manager, our plates came. Missing sides and badly cooked meat for 2. Bill came without any deduction for the bad experience.
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