we stayed for one week on a promotional holiday, two weeks before our departure we were telephoned by a member of the promotions team asking if we would like to upgrade to a sea view room, having read on trip advisor that the views were fantastic we readily agreed at an additional cost of £100, my wife was told that our room was terrific with a separate bedroom and a washer and dishwasher, on the strength of this we took with us a few dishwasher and washing tablets, on arrival our room was indeed a sea view however no separate bedroom, no dishwasher, no washer! no matter, it was a nice room but the carpet let it down, an attempt to clean it unfortunately had left it streaky, no big deal but not 5 star! we mentioned the room problem to the hotel quality control lad who had a chat with us later in our holiday, his comment was "oh that guy who phoned you and offered you the upgrade has been sacked" he seemed to miss the point! that "guy" represented the hotel and we, if we had wished could have insisted on the room we had been promised, however mindful of the fact we were on a promo holiday we decided not to pursue the matter. our presentation lasted five hours, this is too long! also I feel that the deal could be explained in a more simple and clearer manner, we were not put under pressure as such but by the latter end of the presentation we were both punch drunk! it was not for us but would perhaps suit others, pick ups both to and from the hotel were straightforward, the Mokka coffee bar was a pleasant area made more appealing because we were given a discount card which covered all the restaurants in the hotel, the Radisson is out on a limb but we found the shuttle bus to be both punctual and reasonably priced, the inference was at both the presentation and quality control meeting that we had a cheap holiday at a five star hotel, in exchange for our time at both meetings, absolutely right! however making excuses for members of staff who promise but dont deliver is not five star treatment!
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- Also Known As:
- Radisson Blu Resort & Spa, Malta Golden Bay Hotel Mellieha
- Radisson Blu Resort And Spa, Malta Golden Bay
- Radisson Mellieha
- Mellieha Radisson
- Radisson Blu Resort & Spa, Malta Golden Sands Mellieha