We visited this hotel late October and were very impressed with the hotel itself - but here come the snags. We visited as part of a timeshare-presentation paackage [ we knew all the pitfalls and were well-prepared]. To anyone new to this kind of holiday package PLEASE READ ALL THE SMALL PRINT ON THE 'TERMS AND CONDITIONS' BEFORE AGREEING TO ACCEPT THE DEAL. If you don't, you could easily find yourself paying a hefty price for your 'cheap holiday'. We met a couple who unfortunately were made redundant after signing for holiday ownership and had to cancel their commitment - they got out of it, but it cost them nearly £1,000 for their 'cheap' holiday!
The sales staff are very efficient, helpful and pleasant [we could not fault our interviewer, Ainsley, but they are out to sell you holiday ownership and that is their single focus - the 'senior man' who comes in to make you a 'once in a lifetime' offer will not bother with any frills and unless you go on holiday prepared to part with a three-figure sum deposit even for a basic studio for ONE week per year, you will be treated to either heavy pressure [witnessed being experienced by one elderly couple] or being kept an interminably long time before they finally [five hours in our case] concede that you do not wish to buy - even though they will reassure you at the beginning that 'there will be no pressure to buy, they don't need to because the hotel sells itself'. When we declined, he jumped up, melodramatically snatched the paperwork from the desk and made a very noisy show of balling it up and throwing it on the floor and stomping out - don't know who he thought he was impressing, but it certainly wasn't us and even if I had been wavering, his sales manner would not have persuaded me in his company's favour. So Azure , I would have a quiet word with this individual and advise him that this kind of tactic will NOT wash with potential British buyers - he undid all Ainsley's good work. We were quite impressed with the company product, it was just not for us in our current financial position, and Ainsley graciously conceded this - this is the mark of a true salesman - the other feller was just an arrogant fool as far as I am concerned.
Having said this, I will move onto the hotel itself. beautifully furnished, spotlessly clean [well done to all the cleaning staff - excellent] beautiful grounds well tended, breathtaking views, good facilities including shop, while a little on the expensive side, good range of products. Aglioli restaurant - nice food but fell at first hurdle - my husband was brought the wrong meal after a wait of almost 15 minutes for the starter. the restaurant was not busy, so this was rather disconcerting. All the tables were wobbly because of the floor design - rather curiously the walkways were smooth polished quartz/marble, but the seating areas were small rough cut squares of limestone , which were uneven therefore tables were constantly wobbling - staff resorted to tearing up bits of beer mat/cardboard to stabilise them!!!!
I ordered a medium rare ribeye steak and received one which was more rare than medium, but like my hubby was beginning to lose the will to live so just got on and ate it. Memo to self - up your cooking grade unless you really like raw beef in the Med. We both had tirimasu for dessert and this time they got it right. It was a delightful concoction with just the right amount of coffee and marsala wine - very smooth to the palate - loved it. We received a 20% discount card to use in the bars and restaurants but the bill still came to a hefty 57 euros for a quite basic meal [ I large beer and I Sprite included]. Whilst passable, I would not consider this 5- star food.
We visited the breakfast buffet once, which was, in my view over-priced at £15 per person, as it was very standard fare and the bacon. like most med hotels was lamentably undercooked- had to ask for it to be re-cooked. Again - hardly 5* standard.
The other food establishment we visited was Pebbles Restaurant which is behind the private beach [ you cannot use the discount card in this restaurant/cafe]; my husband had mini=-burgers and chips and I had a crispy cod fillet on foccacia. This was quite simply the worst snack food I have ever had the misfortune to eat - not cheap either at 15 euros for the two- and I would advise anyone to avoid like the plague!! The African waiter, Salvo was very pleasant. courteous and helpful but the food was lamentable. My husband was very clear that he did not want any sauce, relish, gherkins, mayonnaise or ANYTHING other than the bread bun and burgers - it came slathered with a very sickly cheese [like American Cheeze Whiz] - and got sent straight back - we watched a heated debate between Salvo and the man behind the counter and could clearly see that Salvo was insisting that the counter assistant had been told this - offering his notepad as evidence - again there were histrionics and very bad grace and another 10 minute wait for a replacement. Now if this passes for 5* service in the Raddisson chain, it will be a long, long time before we grace its doors again!!!
All the staff are very proud to tell you that the hotel was opened by HM the Queen and about all the football players, stars and celebrities who have either stayed or own time there - but I couldn't help thinking that if they had received the standard of service we received in the food areas the hotel would not be keeping its reputation!
All in all I would say that if you want to use the Radisson as a 'pied a terre' or you are some kind of recluse/ celebrity who wants to stay in your apartment and order room service, I frankly wouldn't bother - you can find better in St Julian's or Sliema.
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- Also Known As:
- Radisson Blu Resort And Spa, Malta Golden Bay
- Radisson Blu Resort & Spa, Malta Golden Bay Hotel Mellieha
- Radisson Mellieha
- Mellieha Radisson
- Radisson Blu Resort & Spa, Malta Golden Sands Mellieha