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“Mr and mrs White ”

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The Suites at Beverly Hills
Ranked #7 of 31 Hotels in Arona
Certificate of Excellence
Manchester
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
“Mr and mrs White ”
Reviewed June 13, 2014 via mobile

On the 4th June this year we was invited on a promotional weeks holiday.Every thing went smooth flights and transfer .The Beverley hill club apartments were lovely .They had everything you needed for your stay .The complex it's self was very very nice .We could not fault it at all .On the day off our presentation we had a very friendly lady Kayleigh Smith she was very professional in what she did .The whole experience was very good . Unfortunately we wasn't in a position to commit at this time .This whole experience was good from start to finish .Lovely place can't fault it .Thankyou silver point and Kayleigh for giving us the opportunity to try the Beverley hill club x

Stayed June 2014, traveled as a couple
Helpful?
4 Thank Thornvale
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jajo_G, Manager at The Suites at Beverly Hills, responded to this review, February 5, 2015
Dear Thornvale,

Many thanks for taking the time to review your experience with us. We are delighted that you and your family enjoyed your stay and that you found our location excellent and the staff helpful.

We hope to see you again soon.

Best wishes,

The Suites at Beverly Hills
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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710 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (173)
Date | Rating
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English first
Anglesey, United Kingdom
1 review
Reviewed June 3, 2014

We stayed at Beverly Hills club in September and are considering going back for our honeymoon this September too! Was a little worried with the negative comments but when we were there I couldn't think of one bad thing to say. Lovely pools, clean apartment and friendly staff. Ricardo in the kids club was especially brilliant & our son really enjoyed the discos, animal shows etc. handy to have the shuttle bus too although maybe could drop you off the other end of the beach where the main lot of sand is... Much more handy when you've got a toddler with you!

  • Stayed September 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Sarahjoann
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jajo_G, Manager at The Suites at Beverly Hills, responded to this review, February 5, 2015
Dear Sarahjoann,

Many thanks for your kind words about your experience at The suites at Beverly Hills. We are glad you enjoyed our resort and found the facilities to be child-friendly and accommodation to be lovely and clean.

We look forward to welcoming you back in the future.

Best wishes,

The Suites at Beverly Hills
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
venray
Level Contributor
142 reviews
59 hotel reviews
common_n_hotel_reviews_1bd8 64 helpful votes
Reviewed May 30, 2014

We stayed in this resort, based on a promotional holiday, end of May '14. We had a 1-bedroom appartment in the C-building overlooking the lower swimmingpool. It was a nice, air-conditioned appartment with everything in it (incl. flatscreen TV). The only remark we can make is that the appartments look a little bit outdated (Beverly Hills Club is from the 90's). Everything was functionally okay and clean. The beds were fine as well. We were required to attend a 4-hour presentation about the Silverpoint timeshare system. Although we did not wanted to buy, it was very informative and the presenter, Mr. Thijs de Boer, showed us how the system works in a very friendly way, although he knew that we did not want to buy. His presentation gave us a better impression on how new timesharing works. He showed us the 3 resorts which are located next to each other (Beverly Hills Club, Beverly Hills Heights and Hollywood Mirage) and especially Hollywood Mirage has a great view as it is higher up the mountain. Alltogether we had a great promotional week in the Beverly Hills Club. It also has a small supermarket where you can buy the necessary food items such as fresh bread every day, fruits etc. etc.. It also offers a restaurant where you can go for breakfast, lunch or dinner and in the evening they have entertainment with live music. Two swimming pools are available, all very well maintained. The walk to the Los Christianos beach takes about 20 minutes down and 25-30 min. up, but we experienced it as a nice evening walk.

Room Tip: From a noise point of view it is best to ask for a room inside the premises and not one on the outsi...
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  • Stayed May 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank otten4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jajo_G, Manager at The Suites at Beverly Hills, responded to this review, February 5, 2015
Dear otten4,

We want to thank you for choosing The Suites at Beverly Hills you and we really appreciate your comments. We are thrilled that you and your partner enjoyed our facilities and your apartment.

We hope to welcome you back very soon.

Best wishes,

The Suites at Beverly Hills
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bradford, United Kingdom
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed May 28, 2014

Went to Beverley Hills Club on a promo holiday in May and was in a studio. Although a studio the room was very spacious with twin beds, settee and chair that let down as beds and a dining table and chairs. Rooms clean and included hairdryer, iron and ironing board, complimentary toiletries, coffee maker, kettle etc.
Choice of 4 pools each with a life guard so very safe, although we only used one of them a it was 2 steps away from our room.Gym and restaurant on site although we didnt use them.
Complimentary bus to Los Chris and Las Americas
Location excellent with some wonderful restaurants within easy walking distance.
We attended the sales pitch that lasted around 4 hours, however it didnt seem that long as we were shown around the other apartments and facilities. I have to say that there was no hard sell at all - we explained we werent in a position to buy and they told us to enjoy the rest of our holiday, which we did
The resort is located up a hill which gives great views but would probably be more difficult for people who struggle to walk (I didnt see any lift either.
The only downside I can think of is that the drinks in the bar was a little expensive and the check out time was a bit early at 10.00 am, however there was luggage storage and showers.

Would go again and recommend to anyone.

  • Stayed May 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Tracy T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jajo_G, Manager at The Suites at Beverly Hills, responded to this review, February 5, 2015
Dear Tracy T,

Thank you for your feedback. Our mission is for you to enjoy your holiday in a pleasant and relaxed atmosphere and all our team is working to make your stay a successful one. We are therefore very happy to hear that you found our studio apartments to be spacious and clean.

We are delighted that you enjoyed your stay and we hope to see you again soon!

Best wishes,

The Suites at Beverly Hills
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Manchester, United Kingdom
1 review
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed April 22, 2014

i stayed at this resort on a promotional week as a single person as i registered my details in the airport departure lounge and found it quite enjoyable. the reception when i arrived were lovely and friendly, but when i asked if my room was ready i had to wait an hour, apparently this doesn't happen often. I went to the bar la piazza to get a drink and have a look around before i could check in, its very spanish themed and relaxing and the menu was OK, food and drink reasonable priced.

when i checked in to my room i found it spacious and welcoming also very clean and well presented. The bed was comfy and the air con worked well as it was a great temperature outside. loved the wardrobe space in my apartment and had hairdryer and iron stored away, even got soaps and hand cream in the bathroom.
The walk to bars and restaurants as they told me before i arrived were literally starting around the corner, great food in the area, steak houses, Chinese, Indian restaurant, food court opened up since my last stay on the island which do great cocktails and international foods. Lots of other shops and amenities in the area.

when it came to the promotional tour, i didn't seem to bothered about it, im fascinated by Spanish architecture anyway. they gave me information about the island i dint already know and recommended all the best bars and restaurants for me within the vicinity. they had packages and silverpoint products but i wasn't really interested in anything so i bought were excursion tickets from the reception.
The beach was a nice walk away from the resorts and lots of things to look at on the way. i also used the courtesy bus a few times and found it quite helpful as it dropped me off next to the beach.
All in all i rather nice stay and would definitely do the promotional holiday again.

  • Stayed April 2014, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
7 Thank dannielle j
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jajo_G, Manager at The Suites at Beverly Hills, responded to this review, February 5, 2015
Dear dannielle J,

Thank you for taking the time to provide such a lovely review for your stay at The suites at Beverly Hills. We are glad that you enjoyed the atmosphere and the accommodation.

We loved having you with us and very much look forward to your next visit.

Best wishes,

The Suites at Beverly Hills
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
UK
Level Contributor
31 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
Reviewed March 28, 2014 via mobile

Having booked our silverpoint promotions holiday and assured that we would be located in the Hollywood mirage, we were disappointed to learn after a 4 hour flight that our resort had been changed, especially as l did my trusted trip advisor research. During our 15 minute taxi ride, l looked up Beverly hills and one of the reviews mentioned appt A116 don't accept it. When we arrived at the Beverly hills club, and checked in, to my horror we were allocated studio apartment A116! I told the check in person that we didn't want that room as we heard that it was noisy, you are subjected to the evening entertainment as the restaurant is located a few paces from the room, people walk by constantly and the coach to nearby towns arrive on the hour as well as the rubbish is collected early each morning - if you have time read this review our experience was identical. We were eventually moved two days later to the Hollywood mirage which was perfect - after sitting at the silverpoint office for 1 1/2 hours explaining how bad the studio room was. I hope no one else has to endure such an unpleasant start to their holiday. That said, we had a wonderful time, the weather was perfect. Oh before l forget, the silverpoint presentation lasts up to 4 hours far longer than any other time share or holiday ownership presentation which is usually 90mins so again be warned!

  • Stayed March 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
22 Thank Lindy16UK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jajo_G, Manager at The Suites at Beverly Hills, responded to this review, February 5, 2015
Hi Lyndi16UK,

Firstly we would like to thank you for taking the time to share your experience at The Suites at Beverly Hills. It is only through feedback such as yours that we are able to maintain and indeed, where necessary, improve upon the service that we provide to our valued guests.

We have taken your comments very seriously, so please be assured that your suggestions are taken into account by all our team and we are working on remedial measures to correct any deficiencies that our customers indicate.

Best wishes,

The Suites at Beverly Hills
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
High Wycombe
Level Contributor
23 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed March 26, 2014

We were invited to a promotional week from my wife filing in a form in Tenerife airport one year so we thought we would give it a go.
We know the area well as we have spent most of our time in Club Tenerife a few hundred yards away.
On arrival we were greeted my Markos who was friendly and very obliging but that's where the customer service ended really.
We were pointed in the direction of our apartments and my wife and I struggled to carry 2 x 20KG suit cases up many flights of stairs to our room we called ourselves mountain goats on our stay as this is how it made us feel.
The room was adequate and the fittings and accessories were of a high standard but not fantastically clean we washed all our cutlery again as it was sticky and not very nice.
The shower rail was falling of the wall and despite mentioning it to our rep nothing was done about it during our stay.
The Supermarket on site was brilliant and the staff were always helpful, there was an English guy who worked there and nothing was to much trouble.
Our promotional day was the first main day of our stay and we had to give up half a day to listen to the pros and cons of Silverpoint.
Do not be afraid of the presentation as it is very professional and not high pressure, you do agree when you go to the half day so enjoy it as you get taken round the different resorts and if I had the money I would buy one as the Mirage and Heights are beautiful.
The only minus to the presentation was we were not offered any food and both me and my wife were starving when we left.
Food was being offered to other people around us but we couldn't work out how you qualified as we dropped quite a few hints that we were hungry maybe you had to buy an apartment to qualify for food.
The two pools were clean and nice but both of them were devoid of any bars how can a resort miss out on thousands of Euros every day by not having a bar at pool side its crazy.
The worst part about the whole complex was the Customer service the people who worked on the complex had this didn't really want to be there kinda attitude and as I work in a customer service industry I found it really frustrating.
We witnessed a Norwegian guy standing at the bar for at least 7 minutes 2 foot away from the barman who was doing paperwork who would not acknowledge he was there until he had finished his paper work I was horrified.
After a meal in the same bar/restaurant we had to get up to get some ones attention so we could pay, not good, apparently we were told that if you ask for the bill three times in Tenerife and you have witnesses you legally do not have to pay you can walk away a lot of people could eat free here that's for sure.
On our last day we came back from a frustrating day as we had arranged to meet an apartment owner in Las Americas who had failed to turn up and we were tired and hungry so we to waited at the bar, and the only barman on duty had a big pile of table clothes in his hand and it was apparent that we were no going to get served until he had laid all of the tables so I said to my wife that's it I am not waiting any longer and the guy then immediately sparked into life and I just said to him no!!!! to late.
You get the chance to stay at the Beverly Hills Club or Mirage on a bonus week usually two days before you fly I would chose the Mirage for Luxury or the Club if you were not going to use any of the bars.
But if you are like me I will always suck any enjoyment that I can out of any circumstances on any holiday because its not long before your back to the 100 mile an hour way of life in a week or two weeks time.
Enjoy.

Room Tip: Our room was B204 nice views not to noisy.
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  • Stayed March 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
7 Thank CliffHighWycombe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jajo_G, Manager at The Suites at Beverly Hills, responded to this review, February 5, 2015
Hi CliffHighWycombe,

Many thanks for taking the time to provide such a comprehensive review for your stay at The Suites at Beverly Hills.

We take feedback very seriously so be assured that your comments are taken into account by our team. We appreciate your review as it enables us to focus our efforts to continually improve our customer service and will help us to meet the needs of all our guests in future.

Best wishes,

The Suites at Beverly Hills
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Suites at Beverly Hills

Property: The Suites at Beverly Hills
Address: Calle Rodeo 9 | Urbanizacion Oasis del Sur, 38650, Arona, Tenerife, Spain
Location: Spain > Canary Islands > Tenerife > Arona
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Children Activities (Kid / Family Friendly) Kitchenette Restaurant Shuttle Bus service Suites Swimming Pool Airport Transportation
Hotel Style:
#4 Top resorts Hotel in Arona
Price Range (Based on Average Rates): $
Hotel Class:3 star — The Suites at Beverly Hills 3*
Number of rooms: 244
Official Description (provided by the hotel):
The Beverly Hills Tenerife is a charming resort in an amazing location, with stunning views over the town of Los Cristianos to the blue Atlantic Ocean beyond. The resort has a lovely relaxed atmosphere with a delightful open air piazza bar, lush avenues between the apartments and lots of shady spots where you can relax and soak up the laid back lifestyle. ... more   less 
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Also Known As:
Beverly Hills Club Hotel Arona
Beverly Hills Hotel
Beverly Hills Resort
The Suites At Beverly Hills Tenerife, Canary Islands

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