We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Lovely for self catering!”

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 7 more sites!
The Suites at Beverly Hills
Ranked #7 of 29 Hotels in Arona
Reviewed February 25, 2013

Just spent a week in this lovely apartment. Absolutely everything you could wish for cooking etc at home! Only ate out once as not too sure of restaurant quality
Weather fabulous and great to be able to play tennis
Had our 4 hour meeting with Adam re timeshare, which we didn't go for, but Adam was very pleasant and helpful, describing the locality
All in all a great rest
Thanks Silver point!

Room Tip: Would suggest 2nd level and above will have the best views of the sea
See more room tips
  • Stayed: February 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Smiler60
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jajo_G, Manager at The Suites at Beverly Hills, responded to this reviewResponded January 29, 2015

Dear Smiler60,

We are currently reviewing our customer service feedback and we really appreciate your comments. Thank you.


Best Wishes

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review
Reviews (840)
Traveler rating
Traveler type
Time of year
Language

529 - 535 of 840 reviews

Reviewed February 23, 2013

This is a difficult place to review as it's essentially a time share complex with some rooms let out to entice people into purchasing a time share of their own. We stayed with another couple who had a time share at this resort but had exchanged their week. The resort is clean and there seemed to be many maintainence staff around during the day, tending to plants and cleaning communal areas. There were pools within each complex - again clean well looked after with a life guard on duty. There's also a gym and bowling alley available for extra charges.

The actual room was a one bedroomed apartment which we felt was too small for 4 adults but would have been fine for a couple or a couple with a child. The quality of the furniture wasn't great - the table top had been crudely repaired and the beds were rickety to say the least. The bathroom was a good size but the bath has been poorly situated within the bathroom so it was difficult to get in and out as it was blocked by the sink unit and fixed shower screen. The shower was also faulty and kept sliding down the post and hitting you on the head as you showered - we reported this to reception but it wasn't attended to during our stay (1 week).

The bathroom was cleaned daily and clean towels provided mid week. The beds in the bedroom were given clean sheets half way through the week but the pull out sofa bed sheets were not and again we contacted reception for new sheets but they weren't provided.

The whole resort is set on a steep hill - not a problem for us but worth bearing in mind if you have mobility issues and have a lot of luggage, there are no lifts. There is a shuttle bus down to Los Cristianos but staff couldn't give specific times we were told to go outside and wait and one should come within 30 mins, not that helpful. We walked down and back most days and taxis are reasonable and in abundance 24 hours a day.

There are some lovely Italian restaurants situated near the resort but we were very disapointed with the ones within the complex.
The entertainment leaves a lot to desired, caberet style acts performing in the bar/night club area. There was a singer/funny man who successfully ensured we didn't return back to the bar due to his rude insults, Gordon King? However there are many other bars off complex offering far more enjoyable experiences and welcoming customers.

If you use this accomodation as a base and venture off site for all meals and entertainment then it's fine but if you prefer to remain on site I wouldn't recommend the Beverley Hills complexes. Our friends commented at how the quality had gone down hill since their last visit 6 years ago.

  • Stayed: December 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
3  Thank oldfishes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jajo_G, Manager at The Suites at Beverly Hills, responded to this reviewResponded January 29, 2015

Dear Oldfishes,

We are currently reviewing our customer service feedback and we really appreciate your comments. Thank you.


Best Wishes

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 19, 2013

Stayed in a 2 bed, ground floor apartment overlooking the tennis court and road; a little noisy but mostly from other guests. Facilities were average, although we all found mattresses too hard and bedding not great. Slight problem with water pressure from en-suite bathroom sink taps; shower was fine. Entertainment was what you'd expect really; a little hit and miss but fun when you return after a good meal and drinks. Gym not up to much but better at one of the other Silverpoint resorts close by if you want a decent workout. Pool area clean and sunbeds plentiful, even though many reserved early on in the day; maybe a problem in peak periods. Plenty of food and drink options on the way down to the town; nearest beach a good stroll, maybe a mile or so. Enjoyed our stay but believe the 2 other resorts in the group, further up the hill, BH Heights and Hollywood Mirage, better options.

Room Tip: No choices given as we were on an RCI exchange.
See more room tips
  • Stayed: February 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank matko
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jajo_G, Manager at The Suites at Beverly Hills, responded to this reviewResponded January 29, 2015

Dear Matko,

We are currently reviewing our customer service feedback and we really appreciate your comments. Thank you.


Best Wishes

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 13, 2013

We came across this hotel through Ola Holidays. I spoke to a very friendly agent who searched and searched for our first christmas holiday as a married couple. We got married in June 12. Our honeymoon destination hotel was okay. The agent at Ola holidays spoke highly of this resort. He even said that he'd stayed near there. They told us it was a 4* resort but on the entrance of the resort it had 3*.

It was a very expensive holiday as we book in November but we were promised sunshine and a holiday to remember. Sunshine we got and some great memories!!!!!

Having read reviews before booking we were a little apprehensive. We were not put off by the mention of stairs, or that the resort is on top of a hill. We are young and are training for a marathon in Barcelona in March 13 so we didn't mind. We didn't even notice the shuttle to Los Cristianos as we never used it. Its a gentle walk down through a nice street with a little park in the middle with palm trees. The beach near the hotel is fine. The resort is in a very busy part of Tenerife and its always buzzing with young and old people. It had 2 swimming pools and sports facilities which we didn't use as they were extra. If you've paid over £500 per person for a 7 night stay (self catering) these facilities should be free...... but not this one there was a charge. We preferred to exercise outdoors. One day we got a bus to Los Gigantes and found a natural swimming pool by the sea.....by the side of these huge cliffs (better than the swimming pool)... it was excellent.

Mount Teide is a must when you are in Tenerife. We hired a car so we were able to see a bit more compared to organised tours but the guides have much more knowledge and would recommend for some of the tours.

Those are some of our highlights of the trip. The negatives include the fact that Ola holidays sold this as a 4* resort. Well, the hotel should know it and be proud and display it. The staff are friendly but they don't go out of their way to help you. We asked for a top floor apartment but we were given an apartment with a view of another apartment. We had also requested a sea view or swimming pool. The resort didn't appear full when we arrived and we did notice that there were some apartments on higher floors that were vacant. The staff at reception couldn't be bothered to check the system.

The guy in the supermarket was rude the 2 times when we went to buy a few bits for breakfast.

The cleaners knocked the room and walked in. They didn't wait to make sure that there was no one inside.

Overall, I would return to Tenerife but not to this resort. There are some other beautiful resorts in Tenerife. Beverly heights looked nice..

The resort is clean and the white stone finish makes it look lovely.

As its self catering, be aware of the bag of water and a brush left in the kitchen costing 5 euros. use it and it will be charged to your room.

Overall we really enjoyed Tenerife.

Room Tip: Higher rooms have a better view of Los Cristianos
See more room tips
  • Stayed: December 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
2  Thank Shiru W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Maria G, Management Company Representative at The Suites at Beverly Hills, responded to this reviewResponded February 15, 2013

Thank you for reviewing Beverly Hills Club and we are glad to hear that you had a very enjoyable holiday. Please note that both swimming pools at the resort are free to all our guests.
We are very disappointed that the service you received was not to your satisfaction as we pride ourselves on the Customer Service offered however, we take our guests' feedback very seriously and use it in order to continuously make improvement wherever possible.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 7, 2013

My wife and I accepted a telephone offer of a week at BHC for 155euro, being well aware of the persuational skills of the promotion staff. Our studio apartment was on the ground floor, saving us the stress of negotiating the many stairways at the complex, but then we also missed the beautiful sea view of the higher levels. The room was fair enough though the bed matresses were far too hard for our liking. The TV-set worked well with something like 30 different channels in all the main languages, none scandinavian though. Instead we used the DVD-player and our own DVDs. We also brought with us our PC, but at the extra charge of 24 euro for a week we let this rest.
2 pools with reasonably warm water secured a good swim after active days. We did not test the inhouse eating places.
The promotion bit took well over 5 hours of our time and plenty of effort to explain why we would not accept their deal of time.sharing.

  • Stayed: January 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Jordeple
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jajo_G, Manager at The Suites at Beverly Hills, responded to this reviewResponded January 29, 2015

Dear Jordeple,

We are currently reviewing our customer service feedback and we really appreciate your comments. Thank you.


Best Wishes

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 26, 2013

My wife and I went on a weeks holiday here after being contacted and offered a weeks promotional holiday at a cost of £59. A condition of the holiday is to attend a presentation of the benefits of the Silverpoint Holiday Club in full for a morning or afternoon. We arrived on the Friday evening. Our apartment was a one bedroom with a sea view balcony, nice kitchen and bathroom, satellite TV etc. Had a nice week as the pool was just a few yards from our apartment door and got the sun most of the day. The club is at the top of a hill and is about a 15 minute walk to the beach downhill but slightly longer on the return journey. There are plenty bars, restaurants and supermarkets in the vicinity of the club. There is entertainment on every night except Friday and it is what you would expect some of it good and some not so. We went for the half-board option at £80 each for the week. The restaurant is a bit cafe style as is the food but what is served is generally good and in good quantities. There is a gym, tennis court, squash courts, table tennis and a pool table on site although we didn't use most of these facilities. There is wifi at a cost of €25 for the week, however it is very slow, can only be used on one device and keeps dropping out when not actively used. I did raise this with reception but it did not improve. There is also a courtesy bus which takes you to Playa de Los Americas from the club which runs every 45 mins or so.
Now for the promotional presentation from Silverpoint....this was made with the rep for 1.30pm on the Monday. We already own a weeks timeshare in the UK so wasn't really that interested in buying anything else. The presentation went on for almost five hours. We were shown the other resorts adjacent to the BHC but the cost was too high and didn't give us any benefits. We were then spoken too by one of the managers who offered to take our timeshare in exchange for a week at the Mirage club if we purchased another weeks timeshare and rented it back to them for two years and then sold it back to Silverpoint. Sounded a bit too good to be true and in my experience it usually is. We parted our ways after making the mistake of showing a wee bit interest. We were given the guilt approach (we have paid for your holiday etc.), don't do this again as it effects people's earnings, it's a yes or no not a maybe etc. All high pressure selling techniques. We were also contacted two days later and asked to go back into their office again to complete a questionnaire which was obviously a ploy to try and progress the sales pressure with us. We ignored this request as we had completed the condition of the holiday. I had also done a bit of research with other reviewers and it is apparent that many promises made here are not kept and the tactics used are common to many others attending these presentations. So beware of attending these promotional holidays and realise what you will be subjected to.

Stayed: January 2013, traveled as a couple
104  Thank Alan151
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Beverly40, Public Relations Manager at The Suites at Beverly Hills, responded to this reviewResponded February 7, 2013

Thank you for your positive comments regarding your recent visit to the Beverly Hills Club. We are pleased to hear you enjoyed your stay.

Silverpoint is a global leisure company with hotels, resorts and developments around the globe. It owns, manages, develops and markets a range of leisure assets and products which are considered to be some of the very best in the Holiday Ownership industry.

Silverpoint Customer Service is focused on ensuring that these products are sold in a fair and ethical manner and is keen to hear feedback from anyone who has attended a Silverpoint presentation.

You can contact Silverpoint Customer Service by the following methods:

Email – customerservice@silverpoint.com

Telephone – 0800 949 6035

Or visit the Silverpoint Customer Service website: www.silverpoint.com/customerservice

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 21, 2013

We were invited on a free promotional trip to Beverley Hills Club and we knew exactly what we were signing up to before we went.
We have visited the resort previously with friends and felt at home as soon as we arrived.
The apartment was ideal with a view over the pool and a balcony that had the sun all through the day.
We played tennis every day and used the pool and sunbeds. We were quite lucky with the weather and that makes all the difference.
The presentation was fine and Adam Felli showed us around the resort plus some other really nice apartments. He covered all the bases and offered some good local knowledge including some great restaurants. No pressure to buy and we left after our presentation best of friends.
The resort is fine and the entertainment is plentiful and if it doesn't suit then there is plenty on offer around the area.
How anyone can complain about a free week is beyond belief.

  • Stayed: January 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
9  Thank paisleypark10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jajo_G, Manager at The Suites at Beverly Hills, responded to this reviewResponded January 29, 2015

Dear Paisleypark10,

We are currently reviewing our customer service feedback and we really appreciate your comments. Thank you.


Best Wishes

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
Also consider these accommodations in or near Arona
0.4 mi away
TRYP Tenerife
TRYP Tenerife
#5 of 13 in Los Cristianos
3,480 reviews
0.5 mi away
H10 Big Sur Boutique Hotel
H10 Big Sur Boutique Hotel
#1 of 13 in Los Cristianos
2,142 reviews
4.9 mi away
Marino Tenerife
Marino Tenerife
#2 of 5 in Costa del Silencio
762 reviews
Show Prices
Show Prices
Show Prices
0.3 mi away
Checkin Bungalows Atlantida
Checkin Bungalows Atlantida
#11 of 13 in Los Cristianos
1,053 reviews
6.3 mi away
Santa Barbara Golf & Ocean Club
Santa Barbara Golf & Ocean Club
#3 of 13 in San Miguel de Abona
2,111 reviews
6.1 mi away
Muthu Royal Park Albatros
Muthu Royal Park Albatros
#9 of 13 in San Miguel de Abona
971 reviews
Show Prices
Show Prices
Show Prices

Been to The Suites at Beverly Hills? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about The Suites at Beverly Hills

Address: Calle Rodeo 9 | Urbanizacion Oasis del Sur, 38650, Arona, Tenerife, Spain
Phone Number:
Location: Spain > Canary Islands > Tenerife > Arona
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Children Activities (Kid / Family Friendly) Kitchenette Restaurant Shuttle Bus service Suites Swimming Pool Airport Transportation
Hotel Style:
#4 Top resorts Hotel in Arona
Price Range: $87 - $232 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — The Suites at Beverly Hills 3*
Number of rooms: 244
Official Description (provided by the hotel):
The Beverly Hills Tenerife is a charming resort in an amazing location, with stunning views over the town of Los Cristianos to the blue Atlantic Ocean beyond. The resort has a lovely relaxed atmosphere with a delightful open air piazza bar, lush avenues between the apartments and lots of shady spots where you can relax and soak up the laid back lifestyle. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Priceline, Booking.com, HotelQuickly, Hotwire, TripOnline SA, getaroom.com, Evoline ltd and Cancelon so you can book your The Suites at Beverly Hills reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Beverly Hills Club Hotel Arona
Beverly Hills Hotel
Beverly Hills Resort
The Suites At Beverly Hills Tenerife, Canary Islands

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing