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“A lovely resort to stay at...”

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Beverly Hills Heights
Ranked #11 of 29 Hotels in Arona
Certificate of Excellence
Reviewed August 11, 2013

I have just returned from a one week holiday at Beverly Hills Heights resort. My family were allocated a lovely two-bedroom maisonette style apartment with a roof top veranda overlooking the pool area from a high up location. The accommodation was in very good condition and is obviously well cleaned and maintained. In actual fact the whole resort is in top order and the impressive lobby looks beautiful.

Although the resort is some way from any beach, a courtesy bus is laid on to take you right into the heart of Los Cristianos. This bus runs hourly and is very useful although taxis are inexpensive.

I understand there have been complaints about the amount of steps (the resort is sited on the side of a hill). I should report that any reasonably fit people will not have any problem although I can see there might be some issues for people of limited/no mobility.

The pool area is lovely, a real sum-trap as you might expect, but not too loud and overbearing.


On the Site campus there is a shop which serves lovely bakery products in the


I don't really have any negatives other than:

- British paranoia at the thought of not getting a sun-bed I.e. reserve them with towels

- The patio bar which was a bit cheap and tacky

- same for the organised entertainment.

Finally, the timeshare company involved in the promotional holiday are to be avoided in my opinion. They were rude and broke their own code of conduct. Please PM me if you want further information.

  • Stayed: August 2013, traveled with family
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4  Thank frank1eb0y
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Maria G, Management Company Representative at Beverly Hills Heights, responded to this reviewResponded September 2, 2013

Thank you for reviewing Beverly Hills Heights and we are pleased that you enjoyed your holiday. The promotional holidays are ran by an independent company, however, the Management company will certainly pass on your comments to them.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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199 - 205 of 360 reviews

Reviewed August 11, 2013 via mobile

i can only presume that owners leave positive feedback otherwise they would not be able to sell in the future.
we arrived at 1230 and were told to wait as check in was at 5pm! i have never heard of anything so ridiculous. A little planning and check could have prioritised what apartments to clean first. A lot of angry people.we were then told we would have to move after the first week?? this was not what we booked.i was offered a bribe of a better apartment for the second week but i refused to move. the apartment did look clean on first impressions but you soon realised the corners were full of brown dirt. the children had their teddies taken out of the room with the dirty laundry! they have had these since birth and just pure carelessness resulted in two very unhappy children. we did get them back but it was a stressful 24 hrs. our balcony was very large but no privacy as it just had railing and people can look up from the road. we had someone shouting up asking if he can show people around our apartment! when we refused he continued to argue from the road below! the only good thing about the accommodation was the lifeguard. Victor. he couldn't do enough for you and kept order at the pool. when he wasn't working the behaviour at the pool was a bit risky. we were under the impression the silver accommodation was equivalent to four star i think this place was more three star. constant queue at reception with more often than not only one person on the reception.

  • Stayed: August 2013
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Thank ajp999
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jacopo G, Public Relations Manager at Beverly Hills Heights, responded to this reviewResponded February 9, 2015

Dear ajp999,

We are currently reviewing our customer feedback and we really appreciate your comments.

Best Wishes

The Beverly Hills Heights

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 23, 2013

My wife and I returned from Tenerife on 19 July after two weeks in Beverly Hills Heights. We had a fabulous holiday. Lovely clean and comfortable accommodation. Great pool with a very attentive pool life guard - Victor. He was amazing. Nice and quiet around the pool.
Woken by time share guys early on first morning and spun a pack of lies ( including they would tell us the best places to eat as the doctors had been very busy with food poisoning patients, and this would not be a sales talk!) initially agreed to go to talk but when I woke up properly after they returned a second time with a bottle of wine I declined the offer. Much to my surprise they gave up without a fight! Last I saw of them.
Very good supermarket close by.
Lots of eating places near by. Taurus steak house and Balti Balti Indian both highly recommended.
It's an easy walk down to the sea front but a 4 Euro taxi fare is worth the journey back up the hill!
Could highly recommend the down hill Rafting Bike trip. 40 Euros per head for an afternoon never to be forgotten. Down hill on a bike for 22 miles from about 7000 feet up. Go for it.
All in all - a great spot and we would have no hesitation going back.

Room Tip: All rooms have their good and not so good points. 511 has a balcony which look out over the town and...
See more room tips
  • Stayed: July 2013, traveled as a couple
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2  Thank knipper54
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jacopo G, Public Relations Manager at Beverly Hills Heights, responded to this reviewResponded February 9, 2015

Dear knipper54,

We are currently reviewing our customer feedback and we really appreciate your comments.

Best Wishes

The Beverly Hills Heights

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 21, 2013

Great holiday resort. Rooms were spotlessly clean, plenty of activities for the family and a good variety of entertainment in the evenings.

Great holiday for all ages. Would go back time and time again.

Stayed: October 2012
1  Thank Matthew F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jacopo G, Public Relations Manager at Beverly Hills Heights, responded to this reviewResponded February 9, 2015

Dear Matthew F,

We are currently reviewing our customer feedback and we really appreciate your comments.


Best Wishes

The Beverly Hills Heights

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 1, 2013 via mobile

Me and my family have just returned from the BBH, the room was of a very high quality. The resort was very nice, pool was very good. But the whole place just seemed to lack somethings such as having to walk to the gym but it only opens at 10am by which time I would of already been and gone if I was at home. The rep was very conisending towards me and I don't really know why? But other then that I found the place a very good stay for a week.

  • Stayed: June 2013
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2  Thank Titchmoore
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Maria G, Management Company Representative at Beverly Hills Heights, responded to this reviewResponded July 3, 2013

Thank you for your feedback which has been noted. We are pleased that Beverly Hills Heights was overall to your satisfaction.

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Reviewed June 22, 2013

Apartment clean and tidy. We have owned here and been coming since it opened and it's very well maintained. Resort quiet this time of year and perfect for a chill out week. Victor still 'in-charge' of the pool and as great with kids now as he's ever been.

Stayed: June 2013, traveled as a couple
4  Thank FlyingScotsmania
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Maria G, Management Company Representative at Beverly Hills Heights, responded to this reviewResponded June 24, 2013

Thank you for reviewing Beverly Hills Heights. We are pleased that you enjoyed your holiday and look forward to welcoming you back.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 16, 2013

Just returned from a two week holiday at beverly hill heights and we had one of our best holidays ever.The complex is situated at the top of a steep hill but in a very peaceful area away from the hustle and bustle but it was only a few minutes walk to the local shops and restaurants or a courtesy bus ride from Los Christianos and Las Americas.The Heights is sandwiched between it's two sister complexes who provide many amenities that are available to use that include small shops,beauty salon,gymnasium,spa treatments,nightly entertainment and much more which means that the Heights is really peaceful and tranquil but only a stones throw away from the action if you require it.Our apartment was very spacious for four people with two bedrooms and bathrooms on the ground floor with the main living area and open plan kitchen with another bathroom on the first floor.The maid service was excellent as the rooms were in a spotless condition and so too was the complex. A large workforce were in operation each morning cleaning the pool and surrounding areas before breakfast,ready for the sun worshippers. The only downside if you could call it one was that due to the balcony position it only received a strip of sunshine about the width of a chair along it's whole length but it was for most of the day but we also had the option of full sunlight from our ground floor terrace which was accessible from the master bedroom if we did not wish to sit by the pool.

  • Stayed: June 2013, traveled with family
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3  Thank pamela w
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jacopo G, Public Relations Manager at Beverly Hills Heights, responded to this reviewResponded February 9, 2015

Dear HKltraveler,

We are currently reviewing our customer feedback and we really appreciate your comments.

Best Wishes

The Beverly Hills Heights

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Beverly Hills Heights

Address: Calle Sierra Nevada 1 | Urb. Oasis del Sur, Los Cristianos, 38650, Arona, Tenerife, Spain
Location: Spain > Canary Islands > Tenerife > Arona
Amenities:
Bar / Lounge Kitchenette Restaurant Shuttle Bus service Suites Swimming Pool
Hotel Style:
#7 Luxury Hotel in Arona
#8 Family Hotel in Arona
Price Range: $100 - $278 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Beverly Hills Heights 4*
Number of rooms: 113
Official Description (provided by the hotel):
Set in lush tropical gardens a stay at the Beverly Hills Heights in Arona, Tenerife can turn an ordinary getaway into your dream holiday. The facilities have the best that modern day luxury has to offer, including tennis, squash and bowling alleys. The resort features one and two bedroom apartments with a freshwater swimming pool and a number of excellent bars for poolside relaxation. There are also two bedroom luxury units and three bedroom penthouses at the Beverly Hills Heights for a more exclusive holiday experience. All the units at the Beverly Hills Heights are fitted with modern appliances and boast a private terrace or balcony where guests can sit and enjoy the view or take their time over a leisurely meal and drinks with friends. Whichever type of unit you select, you can be assured that it will be spacious and tastefully decorated, providing the ideal accommodation and base from which to explore Tenerife. Venture outside the resort and you'll find the lovely seaside town of Los Cristianos right on the doorstep. With fantastic and child friendly beaches, Los Cristianos is a lovely resort town on the sundrenched southern shores of Tenerife. ... more   less 
Also Known As:
Beverly Hills Heights Arona
Beverly Hills Heights Hotel Arona
Beverly Hills Heights Tenerife, Canary Islands

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