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Reviewed May 14, 2018

We have just spent another wonderful week at this fabulous hotel (our fourth stay in three years). We don't play golf or actually do much at all except relax and enjoy the peaceful location. We were fortunate to receive a room upgrade to a lovely suite and as always it was extremely comfortable and incredibly clean. Every single member of staff is welcoming and helpful, nothing seems to be too much trouble. Special mentions for Paoblo Leon (always good to see his familiar smiling face), Kelly at the Sunset Bar and Rachael and Louis for taking such good care of us in the evenings at dinner. The evening buffet is great and nothing like most you will experience with many main dishes being cooked to order right in front of you with a super selection of fresh fish and meat every night and I defy anyone to find fault with the amazing dessert selection.
We are aware that some changes are about to take place but confident that the local managers/owners of this hotel will rise to the challenge and keep the wonderful high standards that have been set.
I overheard a fellow guest say 'can't we just stay here another week' and I felt just the same! If you are looking for wild nightlife this is not the place for you but if you want to relax, eat good food and enjoy great spa treatments you will not go wrong.

Date of stay: May 2018
  • Trip type: Traveled as a couple
    • Value
    • Sleep Quality
    • Service
1  Thank merlion02
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager H, Director de Relaciones Públicas at Salobre Hotel Resort & Serenity, responded to this reviewResponded May 15, 2018

Dear merlion02,

thank you very much for taking the time to write a review on Tripadvisor regarding your recent stay at Sheraton Gran Canaria and as well for your loyalty!

We are very grateful for your comment and very happy to read that you have had relaxing and peaceful days while staying with us.

Your compliments regarding the clenaliness, the food in our main Restaurant Sens and as well to our staff will be forwarded to our teams and will be received with great excitement.

Thank you also for your trusting regarding the new goals and challenges that we will face very soon.

We are looking forward to welcoming you back for the fifth time!

Kindest regards,

Rocío Sanz
Guest Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 14, 2018

This is a fabulous resort! The pictures do not do it justice. We loved our room (upgraded to junior suite on arrival), spacious and comfortable with huge terrace. The staff are incredibly helpful/friendly. We enjoyed the free yoga sessions and big walks. the adults only pool is so quiet and the views are amazing. What surprised us most was the quality and variety of food. We do not often choose HB as we prefer to eat out however we loved the food here. Each night is themed - we had street food, Italian, and asian. There is a meat and fish grill every night and the salads are delicious. My husband enjoyed a round of golf but did comment that the new course is pretty demanding. The spa treatments were also excellent (recommend the 3 ways massage).We will definitely return.

Room tip: 11th floor seems to be adults only.
Date of stay: April 2018
  • Trip type: Traveled as a couple
    • Value
    • Rooms
    • Service
1  Thank kaimurray500
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager H, Director de Relaciones Públicas at Salobre Hotel Resort & Serenity, responded to this reviewResponded May 14, 2018

Dear kaimurray500,

thank you very much for taking the time to write a review of your stay at Sheraton Gran Canaria and for the wonderful score!

We have no words to express our gratitutd by such an amazing summary of your stay with us.

We are glad to know that you enjoyed the room, thes pa, the sport activities and the sunset area. Specially we thank you also for the compliments regarding the food in our main Restaurant Sens, being varied and of quality.

We are already looking forward to welcoming you back!

Kindest regards,

Rocío Sanz
Guest Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 11, 2018 via mobile

Four of us really enjoyed a week here playing golf. It was very convenient being able to get the buggy at reception. The courses are very interesting. It was disappointing the the greens were cored on the old course but maybe just the time of year. I also think buggies should be included on the new course as it would be impossible to walk it. The staff, rooms and food were all excellent.

Date of stay: May 2018
1  Thank Archowner
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager H, Director de Relaciones Públicas at Salobre Hotel Resort & Serenity, responded to this reviewResponded May 11, 2018

Dear Archowner,

thank you very much for taking the time to write a review of your stay at Sheraton Gran Canaria and also for this magnificent score!

We are very happy to know that you enjoyed the golf during your stay and that you found interesting playing on them. Regarding the old course, I would like to inform you that, indeed, at this period of the year there were some maintenance procedures going on, as this is necesary for the good state of preservation of the courses.

We are also very thankful to read your compliments about the food, rooms and staff.

We hope to welcome you back soon again at Sheraton Gran Canaria.

Kindest regards,

Rocío Sanz
Guest Manager

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Reviewed May 9, 2018 via mobile

My wife and I have just returned from a one week stay at this hotel on a half board basis. I can honestly say that this hotel exceeded our expectations from the moment we arrived until we left. Staff were exceptional from reception to restaurant and bar staff, showed genuine friendliness and excellent service.
The food was to a wonderful standard with a great variety to satisfy all tastes

Our room was on 9th floor with exceptional views and beds were very comfortable and rooms well appointed.

We did hire a car at the airport which is recommended for anyone wishing to explore the island and areas such as the beautiful Puerto Mogan and surrounding area

I would add that although the resort is listed as a golf resort and speaking as a non golfer, it is not an essential requirement to the enjoyment of this wonderful resort.

Will definitely return

John K

Date of stay: April 2018
Trip type: Traveled as a couple
Thank JohnK32
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager H, Director de Relaciones Públicas at Salobre Hotel Resort & Serenity, responded to this reviewResponded May 10, 2018

Dear John K,

Thank you for sharing your comments regarding your recent stay at Sheraton Gran Canaria Golf Resort. We are delighted to learn that you had a fantastic holiday with us and enjoyed all our facilities and services.

Your positive comments, especially about our staff will encourage us to keep on in our continuing effort to improve our services.

We do hope to welcome you back to the hotel soon.

With warm regards,

Rocío Sanz
Guest Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 9, 2018

Anyone looking for great value for money without an impact on standards should head for the Sheraton Salobre. Extremely friendly Canarian staff (especially Angela and team at reception) created an excellent atmosphere for relaxation and enjoyment. Superb amenities and good quality food, along with adult-only areas, provided a great backdrop for my wife and I to enjoy several rounds of golf at the adjacent courses - at only35/40 Euros each up to 8.30 a.m. The 40 Euro per night upgrade for a superior room was well worth taking in return for the magnificent sea/mountain views that we enjoyed. Unlike many resorts nowadays, this hotel was staffed by local people who, with ready smiles, gave the impression that your stay was important to them.

Room tip: 10th floor for the best view of the mountains, sea and golf courses.
Date of stay: May 2018
  • Trip type: Traveled as a couple
    • Sleep Quality
    • Rooms
    • Service
Thank phildodd2018
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager H, Director de Relaciones Públicas at Salobre Hotel Resort & Serenity, responded to this reviewResponded May 10, 2018

Dear phildodd2018,

First of all we would like to thank you for taking the time to write a comment of your stay at Sheraton Gran Canaria. Your opinion is very important to us and we always look for ways to improve our service.

We are extremely pleased that you liked our hotel and you enjoyed your stay with us. We appreciate your kind words regarding our staff; we have passed on your comments to them.

We look forward to welcoming you again in our hotel.

Warm regards,

Rocío Sanz
Guest Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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