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“A very relaxing stay”

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Sheraton Gran Canaria Salobre Golf Resort
Ranked #11 of 216 Hotels in Maspalomas
Certificate of Excellence
GreenLeadersGold level
London
Level 4 Contributor
26 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
“A very relaxing stay”
Reviewed November 13, 2013

This is not a run of the mill beach hotel A lovely relaxing holiday in the hills in a tranquil setting with a combination of excellent facilities and very friendly staff. Good shuttle service to the beach if required or just a rest in the hills or golf for the more active. Samson provided "keep fit" every day for the guests who would like a little active exercise. Nice to be among such friendly positive staff members. This hotel provides a rest away from the stress of city living or an active holiday if you enjoy golf and other activities. A real gem of a place to stay!

Room Tip: We stayed on the 10th floor and it is only one stair to climb to the wonderful roof top swimming poo...
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  • Stayed November 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
1 Thank SusanKarmel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cristina M, Product Manager at Sheraton Gran Canaria Salobre Golf Resort, responded to this review, November 18, 2013
Dear Elizabeth,

Thank you for your comments and for choosing Sheraton Salobre for your holidays. We are delighted to know you had such a wonderful stay with us, and to know that you enjoyed the activities provided my our trainer Samson.

We hope you do come back again very soon.

Kind regards,

Cristina Mirchandani
Product Manager
Sheraton Salobre Golf Resort & Spa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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  • Sleep Quality
  • Location
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  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (454)
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Barcelona
1 review
Reviewed November 12, 2013

We knew little about the place when we booked, coming there we were completely impressed, not only by the exceptional friendly staff, to start with Antonio at the entrance, Carlos and Cristina at reception and lovely Ada in the restaurant. The impressive design of the hotel makes you feel walking through a state of art place which is just build the right way to focus on how to relax and disconnect. Me and my wife we were absolutely amazed by the surrounding nature, the views to the sea and our place on one of these fab Bali beds. Top of the top was the Louis, the waiter coming around from time to time with a fresh drink. What else would you wish in your holidays.
They do well offering some smooth sports, like back exercises, Yoga and so on. I myself like to go running in the morning and found interesting tracks all around the resort, even down to the sea which is not more than 4 miles.

This Hotel is an Oasis of calm and beauty, we adored design of the hotel , gardens and bar area and would return in a heartbeat.

The rest of the hotel didn't disappoint, from the amazing breakfast selection with a very large selection of fruit to the staff in the bar at night, everything was aimed at making our holiday just right. We can’t wait to go back.

  • Stayed November 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Broomhall B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cristina M, Product Manager at Sheraton Gran Canaria Salobre Golf Resort, responded to this review, November 18, 2013
Dear Guest,

Thank you for sharing your comments regarding your recent stay at the Sheraton Salobre Golf Resort & Spa. We are delighted to learn that you had a fantastic holiday with us and enjoyed all our facilities and services. Your positive comments, especially about our staff will encourage us to keep on in our continuing effort to improve services.

We do hope to welcome you back to the hotel very soon.

Kind regards,

Cristina Mirchandani
Product Manager
Sheraton Salobre Golf Resort & Spa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dublin, Dublin, Ireland
2 reviews
Reviewed November 11, 2013

We stayed in the Sheraton Salobre on vacation and it was fantastic. The Hotel grounds and rooms were amazing and the staff are very pleasant. The spa was a bit of a let down and not worth €15 charge for 2hours but other than that everything else was excellent. We will definitely return and recommend to friends.

Room Tip: Rooms as close to the 11th floor as possible is best for views
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  • Stayed November 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Virginia L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cristina M, Product Manager at Sheraton Gran Canaria Salobre Golf Resort, responded to this review, November 12, 2013
Dear Virginia,

Thank you so much for taking the time to post your comments and to recommend our hotel. I am pleased to know that you have enjoyed your stay and look forward to welcoming you back at Sheraton Salobre Golf Resort & Spa.

Kind Regards,

Cristina Mirchandani
Product Manager
Sheraton Salobre Golf Resort & Spa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tuners Hill
Level 4 Contributor
36 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed November 10, 2013

Decided to take a last minute break on secret escapes, they were offering a fantastic deal, 7nights half board with private transfers. On arriving at the airport it was pure luxury having our own driver, 25 mins later we found ourselves winding up the hillside to the hotel nestled in the foothills, we were met at the reception with a cold glass of cava, great start...
Our room was fantastic, love the bathroom with the glass wall, we looked over the golf course and the sea.
Dinner is relaxing, sit anywhere you want, staff are immediately there to get you a drink, this is after you have finished the complimentary cocktail as you walked in. The buffet dinner was different every evening, no time to get bored with the high quality of the food, one night we even had freshly made sushi.
Every day we made our way to the top pool and managed to get a huge subbed on a few occasions, these made the day even more special, total relaxation, no children running around, just peace and the cooling wind.
The breakfast buffet was also of a high standard, again Cava was served for those who dared.
We had the most relaxing holiday that we have had in ages, will definitely be returning at some point in ten future. Thank you to all the hotel staff.

  • Stayed September 2013, traveled as a couple
    • Value
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Helpful?
3 Thank Laraine A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cristina M, Product Manager at Sheraton Gran Canaria Salobre Golf Resort, responded to this review, November 12, 2013
Dear Laraine,

Thank you for taking the time to share your feedback about Sheraton Salobre Golf Resort & Spa. I am so glad that you enjoyed your recent stay in our hotel. I am also very pleased to read your appraisal of our team, services and facilities and I know my colleagues will be equally pleased to learn of your kind remarks and recognition of their efforts to meet your needs.

We do look forward to welcoming you back in the very near future.

Kind regards,

Cristina Mirchandani
Product Manager
Sheraton Salobre Golf Resort & Spa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hebden Bridge, United Kingdom
Level 2 Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed November 5, 2013

We had a really lovely stay at the Sheraton, definitely 5 star from the food left out for us in our room following a late evening arrival to the way that our 7 year old was treated by all the staff. They made a great fuss of him and couldn't have been more welcoming. The pools and facilities are great, we didn't play golf but used the hotel as a based for tours etc. Food was really good with nice touches like cava or a fruit cocktail on a arrival at breakfast, lunch or dinner.
Gran Canaria is a strange arid place with a lunar landscape and the Sheraton is brilliantly designed to fit in to the landscape - with star viewing areas and very effective use of glass screens and native cactii and foliage - a really sympathetic clever design set in to the hill side. Kids club was great and the sunset pool a real treat.

  • Stayed October 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Georgiana S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cristina M, Product Manager at Sheraton Gran Canaria Salobre Golf Resort, responded to this review, November 6, 2013
Dear guest,

Thank you for posting your comments about your recent stay at the Sheraton Salobre Golf Resort & Spa.

It is always a pleasure to receive such a positive comments. We are thrilled to know we were able to make your son feel special during his stay with us and we are equally pleased that you enjoyed your break in our hotel.

We are really looking forward to welcoming you back in the near future.

Kind regards,

Cristina Mirchandani
Product Manager
Sheraton Salobre Golf Resort & Spa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bedford, United Kingdom
Level 4 Contributor
32 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
Reviewed November 3, 2013

Just returned from a week at the Sheraton Salobre. This was a very last minute booking that worked out remarkably well. The hotel is very good and the staff extremely attentive and pleasant. Our room on the 10th floor was spacious, well equipped and ideal for the pool area on the 11th floor! The sunset bar area is lovely and perfect for sunbathing and swimming. Several areas with sunbeds so that it never seemed crowded. The pool was cold but strangely seemed to warm up towards the end of our stay - great not to have children allowed in the pool area (apart from those who chose to ignore the signs!) - maybe this could have been better managed with a quiet reminder to parents? On the whole though a lovely hotel made more so by the staff.

  • Stayed November 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank TriciaBBedford
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cristina M, Product Manager at Sheraton Gran Canaria Salobre Golf Resort, responded to this review, November 5, 2013
Dear Tricia,

Thank you so much for taking the time to post your comments. I am pleased to know that you decided to spend your holidays in our hotel and were pleasantly surprised.

We look forward to welcoming you back at Sheraton Salobre Golf Resort & Spa.

Kind Regards,

Cristina Mirchandani
Product Manager
Sheraton Salobre Golf Resort & Spa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London
Level 1 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed November 1, 2013 via mobile

We just arrived at the Sheraton Salobre and while all the communal spaces & pools look fascinating & we can't wait to explore in the morning, and the staff seem lovely, it has been nothing but hassle since we got here.

We're here for a quiet, peaceful, romantic last holiday before having a baby & despite me explaining this via email ahead of the trip we got all the way up to level 11 with our cases to find we were put in a twin room. There are no others we could move to until tomorrow. I can't fault the lovely housekeeping staff who turned up quickly to push the beds together & put a sheet & king size duvet on the top. But why would you put a couple wanting a romantic break in a twin room!?

We're also in what would be an adjoining room so can hear the loud music of our neighbours through the adjoining door - appreciate there's not a lot the hotel can do about this if there's no other rooms but they weren't really that interested when I mentioned it when I had to call down about the beds.

The room service was speedy, the staff lovely but the food a bit cardboard like to be honest. They kindly advised that the mini bar would be the best option for drinks given tray charges, but we promptly found it to be locked so the food went cold waiting for someone to come & unlock it. Plus I am 5 months pregnant, got off a delayed flight & was badly in need of a drink. Cannot fault the very kind man who came to sort it out who also gave us the wifi code that reception failed to provide when we checked in.

Finally the tv didn't work - after some fiddling around we have managed to get a picture. So feeling a bit shattered & a bit disappointed & rather disillusioned at this point, particularly since this is our last holiday for some time & so we were keen for it to be special.

Thanks are due though to the individual staff who have sorted each issue as best they can - cannot fault them & they all clearly take pride in their work. But why isn't there someone with oversight making sure everything runs smoothly for the guests?

Stayed November 2013, traveled as a couple
Helpful?
3 Thank SuziebluLondon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cristina M, Product Manager at Sheraton Gran Canaria Salobre Golf Resort, responded to this review, November 5, 2013
Dear Suzie,

Thanks for your review. We sincerely regret that your holiday hasn't started as per your expectations with us. We hope that it would have gone better, but in any case if you do have any concerns I would like you to address them directly to me, asking for me in reception, or asking for any of the Guest Relations Managers.

We hope you enjoy the rest of your stay with us.

Kind regards,

Cristina Mirchandani
Product Manager
Sheraton Salobre Golf Resort & Spa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sheraton Gran Canaria Salobre Golf Resort

Property: Sheraton Gran Canaria Salobre Golf Resort
Address: Urb Salobre Golf s/n, 35100, Maspalomas, Gran Canaria, Spain
Phone Number:
Location: Spain > Canary Islands > Gran Canaria > Maspalomas
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Family Hotel in Maspalomas
#5 Green Hotel in Maspalomas
#7 Spa Hotel in Maspalomas
#10 Luxury Hotel in Maspalomas
#12 Romantic Hotel in Maspalomas
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Sheraton Gran Canaria Salobre Golf Resort 5*
Number of rooms: 313
Official Description (provided by the hotel):
Step into serenity at Sheraton Gran Canaria Salobre Golf Resort which is unique 5-star resort where you can enjoy a true and unbeatable holiday experience set in the countryside of the south of Gran Canaria, beside two 18-hole golf courses and with view to the sea and the mountains of the Island. ... more   less 
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Also Known As:
Sheraton Salobre Golf Resort And Spa
Sheraton Salobre Golf Hotel Maspalomas
Sheraton Salobre Hotel
Sheraton Maspalomas
Maspalomas Sheraton
Sheraton Gran Canaria Salobre Golf Resort Maspalomas

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