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“Fantastic hotel - Remote location”

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Sheraton Gran Canaria Salobre Golf Resort
Ranked #12 of 220 Hotels in Maspalomas
Certificate of Excellence
GreenLeadersGold level
London, United Kingdom
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“Fantastic hotel - Remote location”
Reviewed October 30, 2013

We were well aware of this hotel being quiet and remote before booking so this didn't come as a huge surprise.

Very impressive hotel with fantastic food especially the freshly grilled meat, fish and paella each day. We chose to stay half board which was probably the right choice with it being quite far from the main towns of Maspalomas and other busier spots. Only problem with this is if you are keen to stay at the hotel for lunch you'll have to pay over the odds for a full meal rather than just being able to have a snack which is all I really want on holiday. But if your like me and enjoy going off to the beach in the day then there's plenty of affordable places to eat doing it this way.

Talking of the beach you can get on the free shuttle bus if your organised to Maspalomas only - The private beach club is a joke being called that - It's pretty much a waiting room for being dropped off and picked up with a tiny pool. Would recommend getting a taxi to Amadores beach which although doesn't have the sand dunes (which are definitely worth looking at once) but it's a far more impressive beach to that of Maspalomas.

All in all would highly recommend the hotel although only when going into it for a quiet break

  • Stayed August 2013, traveled as a couple
    • Value
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    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
4 Thank HOTELNRESTAURANTHERO
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cristina M, Product Manager at Sheraton Gran Canaria Salobre Golf Resort, responded to this review, November 5, 2013
Dear guest,

Thank you for posting your comments about your recent stay at the Sheraton Salobre Golf Resort & Spa.

It is always a pleasure to know you enjoyed your stay in our hotel. We would like to clarify that we do not have a Beach Club as you mentioned, we have what we call a Beach Point with the objective of having a place where our guests can store their things before going to the beach, and be able to shower before getting back to the hotel. We apologize if you understood otherwise.

We are really looking forward to welcoming you back in the near future.

Kind regards,

Cristina Mirchandani
Product Manager
Sheraton Salobre Golf Resort & Spa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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2,566 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
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Ljubljana
Level Contributor
95 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 68 helpful votes
Reviewed October 29, 2013

We came to the reception very early. The first person we met was Carolyne at the reception. She is a real treasure! We were offered a refreshing drink and while waiting for our room, we had a breakfast. Room is big and nice, bathroom great and balcony looking at the pool. Bed is great but pillows could be better. Clean but very old and worn out towels and bathrope. (The only thing not a 5 star)
Hotel grounds are great, wonderful views, nice pools. As everybody emphasizes, The Sunset pool and bar at the very top of the hotel is just unbelievable. Beach is far from hotel, but it is not that good(wind and sand) and it is better to stay at the hotel pool and relax. It is a good thing to have a rented car and go around the island, great trip.
Gym is o.k. but realy strange positioning of gear, a lot of wasted space.
The buffet restaurant is very good!! Great pasta, meat, omletes, cheese... Excellent choice every day.
FOOD IS AMAZING!
There is a guest manager, asking questions about the hotel, and I showed her a screw at the pool, that could have injured guests. She organised a repairs immediately. Great job!
All of the staff is very nice and a perfect reason to come back.
Thank you Sheraton Salobre for a quiet romantic holiday!

  • Stayed October 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Dam-Slo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cristina M, Product Manager at Sheraton Gran Canaria Salobre Golf Resort, responded to this review, November 5, 2013
Dear guests,

First of all we would like to thank you for taking time to write a review of Sheraton Salobre Golf & Spa. We are thrilled to know you enjoyed a romantic holiday in our hotel. Thank you for your suggestions regarding the pillows and towels, we will definitely work on it.

We would be delighted to welcome you back sometime soon.

Kind regards,

Cristina Mirchandani
Product Manager
Sheraton Salobre Golf Resort & Spa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed October 29, 2013 via mobile

We recommend this hotel, everything is 5*, costumer service is excellent very friendly and helpful, there is a lot to do in the hotel and the bus taking you to the beach is perfect and convenient, The guy at the beach point house is very friendly and helpful ( i think his name is Manuel) the food is excellent and there is lots of restaurants so plenty of options, the swimming pools are beautiful, the spa is a must we recommend juan Carlos and Vicky they are just AMAZING and the sunset facilities are crazy, beautiful and breathtaking very relaxing Hotel with lots to do I highly recommend this hotel if you're looking for a beautiful place to stay with great food, excellent costumer service and a place you can relax and at the same time find different things to do and enjoy then you need to stay here,
My boyfriend and I had the mist amazing holiday very relaxed and the staff make our stay just so peaceful they were extremely helpful we didn't want it to leave don't hesitate you will have the time of your life we will be back for sure
The best holiday ever thank you :)

Stayed October 2013, traveled as a couple
Helpful?
Thank Vilma G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cristina M, Product Manager at Sheraton Gran Canaria Salobre Golf Resort, responded to this review, November 8, 2013
Dear Vilma,

Thank you for taking the time to review our hotel on TripAdvisor. We are delighted to know that you had a memorable stay with us, and specially thrilled to know our Spa made your stay extra special.

We really do hope to welcome you back very soon.

Kind regards,

Cristina Mirchandani
Product Manager
Sheraton Salobre Golf Resort & Spa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed October 29, 2013

I was a little dubious about staying at this hotel and I had read previous unfavourable reviews relating to lack of sunbeds, food, staff etc. I can honestly say that the negative points were completely unfounded and I can only imagine that these people must have been staying at a different hotel. Our room was lovely, clean spacious and with gorgeous views. The staff were excellent at looking after us, especially as I cannot eat gluten and they made a point of ensuring that my meal every night was gluten free. The food itself was of excellent quality, varied and always warm even though it was a buffet. There were about 6 restaurants should you not want to eat at the buffet every night so we were spoilt for choice. The hotel offers a number of different pools with plenty of sunbeds to choose from and we didn't feel like we were sitting on top of our neighbours, which was very nice. The only negative thing I can say is that the swimming pools were freezing, but I think they heat them later on in the year. All in all, an excellent holiday and we will definitely stay here again. Special mention to Pablo in the restaurant and Elena the guest manager who were extremely helpful.

  • Stayed October 2013, traveled as a couple
    • Value
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Helpful?
1 Thank Lianne D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cristina M, Product Manager at Sheraton Gran Canaria Salobre Golf Resort, responded to this review, November 5, 2013
Dear Lianne,

Thank you for choosing Sheraton Salobre Golf Resort & Spa for your holidays and writing such a lovely review regarding your stay. Its a pleasure to know that our staff took such great care of you and that you enjoyed every aspect of the hotel.

We hope to welcome you again very soon.

Kind regards,

Cristina Mirchandani
Product Manager
Sheraton Salobre Golf Resort & Spa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Devizes, United Kingdom
Level Contributor
35 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed October 24, 2013

This hotel ticked all our criteria boxes when needing a complete break and some sunshine. Staying on the 11th floor, the vista was fantastic, the accommodation first class, and food very good staying on a half board basis. All of the staff we came across were friendly and helpful, but particular thanks to the bar guys for making wonderful mojitos! The attention to detail was exceptional throughout, particularly the beach point facility when spending a day down in town, providing showers, changing and towel facilities as well as a dip pool for those coming off a hot day at the beach or even after a hard afternoon shopping - very useful for their guests. We also loved all of the pool facilities, but the sunset pool and bar at the top of the hotel should make anyone's stay worthwhile - great views and a brilliant place to well just watch the sunset actually! We would not hesitate to go again, our first time on the island and we came back very relaxed and happy with our stay there.

  • Stayed October 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Judith H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cristina M, Product Manager at Sheraton Gran Canaria Salobre Golf Resort, responded to this review, October 25, 2013
Dear Judith,

Thank you for posting your comments about your recent stay at the Sheraton Salobre Golf Resort & Spa.

It is always a pleasure to receive such positive comments. Your kind words will be shared with the entire hotel team and we are sure that will encourage them to keep on working in the right direction to fulfill the expectations of our clients.

We are really looking forward to welcoming you back in the near future.

Kind regards,

Cristina Mirchandani
Product Manager
Sheraton Salobre Golf Resort & Spa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
birmingham
Level Contributor
28 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
Reviewed October 19, 2013

We arrived at the Sheraton on 23rd July for 10 nights. We were given the Starwood Preferred Guest Suites, which included a free bottle of wine each evening with our meal. Our room was on the 8th floor overlooking the golf course and in the far distance you could see the sea. We had a huge balcony with an out door lounger and table and chairs. We were welcomed with a glass of champagne. We stayed in a twin bed room the beds were very comfortable and there was a flatscreen television. We had a shower and a bath and a separate toilet. The shower is see through glass some people may prefer their privacy but me and my partner were on a romantic break so it added to the holiday. The hotel as 7 pools and the top floor is where the infinity pool is and in my opinion the best pool. There are private huge beds that have curtains but if you want a bed be prepared to camp out early. Couples would try and reserve bed by putting books and bags there at around 8am then going for breakfast. I thought that was rather unfair. There are no parasol’s around the pool so please slap on the suncream. The hotel is very much geared at couples its very romantic and very expensive. We stayed half board and decided to have lunch one day, which cost us 40 euros! Alcohol is expensive but they do have a discount night of up to 50% off I think it was a Tuesday. That’s when we had a few drinks. Entertainment at the hotel is minimal. They have live musicians they could have played livelier music like the gyspy kings but instead they play it safe. Me and my partner were too loved up to really care and spent most evenings going to dinner quite late and then heading back to the room. The only British speaking channels seem to be news channels and one boring channel that played star trek continuously.
Masapolamas town is around 15 euros in a taxi. We caught the free shuttle bus down and back. It runs from 9 am – 7 pm. You can only book on the day and availability for the bus is not guaranteed. It takes you to the beach hut ‘described as a private beach’ – Its literally a hut with a pool and bathrooms/ changing rooms showers and toilets. But the sand dunes are around the corner. In the town food and drinks are cheap. We went to Amadores beach worth visiting it cost 18 euros in a taxi and the sand is white and perfect, the sea is blue and there are loads of restaurants and bars. We also managed to get a good game of mini golf in. We also went on a day trip to the waterpark fantastic fun but very expensive even with the discounted ticket we were given. The waterpark is really big but the rides are hidden so don’t be fooled into thinking its small.
We didn’t go out on any mad nights out so I cant say what its like on the town.
We did spend an evening at the Al a Carte restaurant on site. The buffet is much better, the food all in all is very good. My favourite was the grill. Some nights the selection could have been better. I didn’t like Italian night but I am not keen on Italian food. The deserts are out of this world though. Champagne breakfast freshly made omelets pancakes churros cheese selection-cooked breakfast. Amazing! We also had a day at the spa for free!! It was fantastic well worth going end to escape the hustle and bustle. We had an amazing time here; I will never forget my time at the Sheraton. The staff are all really friendly and it is truly 5*

  • Stayed July 2013, traveled as a couple
    • Value
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    • Sleep Quality
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    • Cleanliness
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Helpful?
Thank melissa116
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cristina M, Product Manager at Sheraton Gran Canaria Salobre Golf Resort, responded to this review, October 21, 2013
Dear Melissa,

Thank you for choosing Sheraton Salobre Golf Resort & Spa for your romantic holiday with your partner and for your lovely review. We are delighted to know you had such a wonderful stay with us and we do hope to welcome you again very soon.

Kind regards,

Cristina Mirchandani
Product Manager
Sheraton Salobre Golf Resort & Spa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Merseyside
Level Contributor
11 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed October 19, 2013

My wife and I had a most pleasant and memorable stay in October. It was our 30 anniversary and when the hotel were aware of this they went out of there way to make it a special day (with a little help from my daughter who contacted them and the hotels Guest Manager Elena Martìnez). The car park was under the hotel that was really convenient. All the staff were friendly and helpfull. The pool areas were quiet, especially the 11th floor, roof pool – an absolute delight - go for it! Everything about the hotel was good. However, the food got a little boring and a little more thought should go into improving it. We are not golfers but those who we spoke to about golf said it was a great mixture of good golf and good hotel.

  • Stayed October 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank FredMerseyside
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cristina M, Product Manager at Sheraton Gran Canaria Salobre Golf Resort, responded to this review, October 21, 2013
Dear Fred,

Thanks a lot for taking time to write a review about Sheraton Salobre Golf & Spa. We are extremely happy to know you chose our hotel to spend such a special holiday with your wife and we are glad that we were able to make it a memorable one. We appreciate your suggestion regarding the food and we would like to inform you that soon we will be incorporating various changes regarding this aspect.

We hope you come back again soon.

Kind regards,

Cristina Mirchandani
Product Manager
Sheraton Salobre Golf Resort & Spa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sheraton Gran Canaria Salobre Golf Resort

Property: Sheraton Gran Canaria Salobre Golf Resort
Address: Urb Salobre Golf s/n, 35100, Maspalomas, Gran Canaria, Spain
Phone Number:
Location: Spain > Canary Islands > Gran Canaria > Maspalomas
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Family Hotel in Maspalomas
#5 Green Hotel in Maspalomas
#8 Spa Hotel in Maspalomas
#12 Luxury Hotel in Maspalomas
#12 Romantic Hotel in Maspalomas
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Sheraton Gran Canaria Salobre Golf Resort 5*
Number of rooms: 313
Official Description (provided by the hotel):
Step into serenity at Sheraton Gran Canaria Salobre Golf Resort which is unique 5-star resort where you can enjoy a true and unbeatable holiday experience set in the countryside of the south of Gran Canaria, beside two 18-hole golf courses and with view to the sea and the mountains of the Island. ... more   less 
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Also Known As:
Sheraton Salobre Golf Resort And Spa
Sheraton Salobre Golf Hotel Maspalomas
Sheraton Salobre Hotel
Sheraton Maspalomas
Maspalomas Sheraton
Sheraton Gran Canaria Salobre Golf Resort Maspalomas

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